NRG Group PLC Expands Service Optimization Efforts in Europe Through Additional ClickSoftware Purchase
30 Junho 2005 - 10:00AM
PR Newswire (US)
NRG Group PLC Expands Service Optimization Efforts in Europe
Through Additional ClickSoftware Purchase Building on Years of
Success in Benelux, NRG Group Plans Optimization for Europe
BURLINGTON, Massachusetts, June 30 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), a leading
provider of workforce and service optimization solutions, today
announced that NRG Group PLC, a global leader and expert in the
field of document and information technology providing a Total
Document Solution approach that offers IT-based hardware, software
solutions, supplies and a range of services including consultancy,
is expanding its implementation of ClickSoftware's
ServiceOptimization Suite further into Europe. NRG Group, a pioneer
and leading provider for the business market, is part of Ricoh
Company, one of the world's largest manufacturers and suppliers of
advanced office technology. Ricoh's net sales reached 13.6 billion
euros in 2004, through 382 companies worldwide, employing 73,200
people with 50 manufacturing and R&D facilities. NRG's unique
approach links people with knowledge and expertise to provide its
350,000 customers with innovative and document-related sales and
support options through its three sales brands of Nashuatec,
Rex-Rotary and Gestetner. In 2001, NRG Benelux implemented the
ServiceOptimization Suite with Siebel 2000 CRM to handle scheduling
and planning for 450 of the company's field technicians in the
Benelux region. Today, NRG Benelux has expanded the use of the
optimization solution in the Netherlands and has announced its
plans to expand its application, named the SMART program, to the
other NRG Group operations throughout Europe. Ian Winham, group
finance director of NRG Group PLC, said, "Success in today's
ultra-competitive business environment requires a thorough
understanding of customer needs and the drivers for their
businesses. Working as partners, it is NRG's top priority to meet
our customers' demands, of which service is a critical element. We
made a decision to repeat our success with service optimization in
the Netherlands across our entire European operation by rolling out
our SMART program. ClickSoftware has been a responsible and
responsive partner and is a key part of this program." "NRG Benelux
is an excellent example of the scalability of ClickSoftware's
products," said Dr. Moshe BenBassat, founder and CEO of
ClickSoftware. "We have enjoyed an excellent working relationship
with them over the past few years and are looking forward to
helping their parent, NRG Group, bring greater efficiencies to
their service organizations throughout Europe." About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management
and business analytics, connecting all organizational levels and
functions. The company has offices in Burlington, Mass., and
Israel, as well as in Europe and Asia Pacific. For more information
about ClickSoftware, please call +1-781-272-5903 or 888-438-3308,
or visit http://www.clicksoftware.com/. About NRG The NRG Group is
a leading provider of Total Document Solutions. Through its three
sales brands - Nashuatec, Rex-Rotary and Gestetner - it provides
cutting-edge IT-based hardware and software solutions for the
document life cycle. NRG combines this with a range of Business and
Professional Services, which includes ongoing customer support and
consultancy. With headquarters in London, UK, NRG operates in
Europe, the Middle East, Africa, the Indian Subcontinent, Russia
and the Commonwealth of Independent States (CIS). It employs over
6,200 dedicated employees, servicing customers through 15 wholly
owned operations and through more than 155 international
distributor partner networks in more than 85 countries. In 2003,
the group had an annual turnover of some 1.2 billion euros. More
information can be accessed on the NRG website:
http://www.nrg-group.com/. This press release contains express or
implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in revenues and sales and
partner networks of ClickSoftware or any of its subsidiaries. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by
many factors, including among others, the following risks:
projections of revenue recognition; that the economic outlook may
adversely affect the demand for ClickSoftware's products; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; that ClickSoftware may fail to expand its
relationships with third parties that provide implementation and
professional services to its clients; the impact of competitive
pricing and competitive products; risks relating to product
development and other risks associated with ClickSoftware's
business. For additional information regarding risks relating to
ClickSoftware's business, see ClickSoftware's filings with the
Securities and Exchange Commission including ClickSoftware's annual
report on Form 10-K for the year ended December 31, 2004, and
subsequent filings with the Securities and Exchange Commission.
ClickSoftware does not undertake to (and expressly disclaims any
such obligation to) update any forward-looking statements.
Contacts: Laura Wells Liz Avery LEWIS ClickSoftware, Inc.
+1-617-454-1107 +1-781-272-5903 x2273 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Laura Wells, LEWIS,
+1-617-454-1107 Liz Avery, ClickSoftware, Inc. +1-781-272-5903
x2273
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