NRG Group PLC Expands Service Optimization Efforts in Europe Through Additional ClickSoftware Purchase Building on Years of Success in Benelux, NRG Group Plans Optimization for Europe BURLINGTON, Massachusetts, June 30 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions, today announced that NRG Group PLC, a global leader and expert in the field of document and information technology providing a Total Document Solution approach that offers IT-based hardware, software solutions, supplies and a range of services including consultancy, is expanding its implementation of ClickSoftware's ServiceOptimization Suite further into Europe. NRG Group, a pioneer and leading provider for the business market, is part of Ricoh Company, one of the world's largest manufacturers and suppliers of advanced office technology. Ricoh's net sales reached 13.6 billion euros in 2004, through 382 companies worldwide, employing 73,200 people with 50 manufacturing and R&D facilities. NRG's unique approach links people with knowledge and expertise to provide its 350,000 customers with innovative and document-related sales and support options through its three sales brands of Nashuatec, Rex-Rotary and Gestetner. In 2001, NRG Benelux implemented the ServiceOptimization Suite with Siebel 2000 CRM to handle scheduling and planning for 450 of the company's field technicians in the Benelux region. Today, NRG Benelux has expanded the use of the optimization solution in the Netherlands and has announced its plans to expand its application, named the SMART program, to the other NRG Group operations throughout Europe. Ian Winham, group finance director of NRG Group PLC, said, "Success in today's ultra-competitive business environment requires a thorough understanding of customer needs and the drivers for their businesses. Working as partners, it is NRG's top priority to meet our customers' demands, of which service is a critical element. We made a decision to repeat our success with service optimization in the Netherlands across our entire European operation by rolling out our SMART program. ClickSoftware has been a responsible and responsive partner and is a key part of this program." "NRG Benelux is an excellent example of the scalability of ClickSoftware's products," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "We have enjoyed an excellent working relationship with them over the past few years and are looking forward to helping their parent, NRG Group, bring greater efficiencies to their service organizations throughout Europe." About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management and business analytics, connecting all organizational levels and functions. The company has offices in Burlington, Mass., and Israel, as well as in Europe and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or 888-438-3308, or visit http://www.clicksoftware.com/. About NRG The NRG Group is a leading provider of Total Document Solutions. Through its three sales brands - Nashuatec, Rex-Rotary and Gestetner - it provides cutting-edge IT-based hardware and software solutions for the document life cycle. NRG combines this with a range of Business and Professional Services, which includes ongoing customer support and consultancy. With headquarters in London, UK, NRG operates in Europe, the Middle East, Africa, the Indian Subcontinent, Russia and the Commonwealth of Independent States (CIS). It employs over 6,200 dedicated employees, servicing customers through 15 wholly owned operations and through more than 155 international distributor partner networks in more than 85 countries. In 2003, the group had an annual turnover of some 1.2 billion euros. More information can be accessed on the NRG website: http://www.nrg-group.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in revenues and sales and partner networks of ClickSoftware or any of its subsidiaries. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: projections of revenue recognition; that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; the impact of competitive pricing and competitive products; risks relating to product development and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2004, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to (and expressly disclaims any such obligation to) update any forward-looking statements. Contacts: Laura Wells Liz Avery LEWIS ClickSoftware, Inc. +1-617-454-1107 +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Laura Wells, LEWIS, +1-617-454-1107 Liz Avery, ClickSoftware, Inc. +1-781-272-5903 x2273

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