Large UK Utility Company Selects ClickSoftware to Optimize Operations for More Than 1,000 Field Service Engineers
23 Novembro 2005 - 12:00PM
PR Newswire (US)
Breadth of Offering Key in Decision BURLINGTON, Massachusetts,
November 23 /PRNewswire-FirstCall/ -- ClickSoftware Technologies,
Ltd. (NasdaqSC: CKSW), the leading provider of workforce and
service optimization solutions, today announced a new licensing and
service agreement with a subsidiary of one of the largest utility
companies in the United Kingdom. The agreement involves the
optimization of scheduling operations for more than 1,000 field
service engineers. In the coming months, ClickSoftware's
ClickSchedule solution will be implemented across a number of
divisions at the utility company, including emergency services,
metering, repairs, maintenance and connections, and others. The
scheduling needs for these different divisions vary from division
to division, with metering and emergency services requiring a more
intensive, real time scheduling solution than other divisions. To
accommodate these differences, the utility company will be
employing the ClickSchedule solution with real time optimization
for its metering and emergency services divisions with the goal of
increasing technician productivity. In the other divisions, the
customer has selected fewer features of the ClickSchedule solution
in accordance with the more pared down needs of those divisions. In
addition to offering a variety of scheduling capabilities,
ClickSoftware's ClickSchedule solution is also able to integrate
with the utility company's existing MRO system. This integration is
made possible by ClickSoftware partner Syclo, which has created an
adaptor for integrating the ClickSoftware and MRO technologies.
"This is one of our first transactions in partnership with Syclo,
with the Professional Services portion of the installation being
handled by Tata, one of the leading companies in India. We are
pleased to see these joint efforts gaining traction as we go after
additional business together," said Dr. Moshe BenBassat,
ClickSoftware's chairman and chief executive officer. He added that
the new agreement is the first of several nearing completion and
expected to be announced in the coming weeks. About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient, and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
and business analytics, connecting all organizational levels and
functions. The company is headquartered in Burlington, Mass. and
Israel, with offices in North America, Europe, and Asia Pacific.
For more information about ClickSoftware, please call
+1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com/ Contacts: Liz Avery ClickSoftware,
Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Liz Avery, ClickSoftware, Inc., Tel:+1-781-272-5903 x
2273,
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