BURLINGTON, Massachusetts, December 8 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, today announced that BT Radianz, a leading provider of secure, reliable, and scalable connectivity to the global financial community, has implemented ClickSoftware's ClickSchedule solution to enhance BT Radianz's ability to schedule changes on its core networks. BT Radianz, which provides secure Internet Protocol (IP) connectivity to more than 10,000 financial institution sites around the world and has operational staff worldwide required to manage core network changes. "Our financial customers require 100% network availability, so scheduling of core network changes at BT Radianz is subject to a complex risk and impact analysis, as well as a tightly controlled authorization process." said Mark Akass, VP Engineering at BT Radianz. "We needed a solution that could meet the particular needs of our business model, and ClickSchedule provides the flexibility that we require." With the implementation of ClickSchedule, BT Radianz is already beginning to benefit from the improved visibility that the system provides. "The system is already giving us a better understanding of where jobs are positioned in the schedule and how they are related, which helps us provide the level of customer service that our client base expects," Akass said. "Our work with BT Radianz demonstrates the importance of insight into the scheduling processes within an organization," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "We are extremely pleased that BT Radianz has successfully implemented ClickSchedule and that it recognizes that interconnectedness of the process can have an impact on scheduling. This premise holds true of organizations the size of BT Radianz down to the smallest organizations. Visibility into the workload and how it is scheduled is key to optimizing and bringing efficiency to the service operation." About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics-connecting all organizational levels and functions. The company is located in Burlington, Massachusetts, and in Israel, with offices in Europe and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or 888-438-3308, or visit http://www.clicksoftware.com/. For ClickSoftware Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 About BT Radianz BT Radianz is one of the leading providers of secure, reliable, and scalable connectivity and hosting to the global financial services community. BT Radianz's shared market infrastructure offers a platform optimized for the time-critical demands unique to financial services. The BT Radianz network connects over 10,000 financial sites around the world through a single, redundant, fully-managed connection, while also providing access to more than 400 pre-trade, trade, and post-trade applications from nearly 200 of the world's leading content and service providers across the straight-through processing (STP) chain. BT Radianz is part of BT Global Services. One Community One Connection One Focus http://www.btradianz.com/ About BT BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services. BT consists principally of three lines of business: - BT Retail, providing a comprehensive range of communications and related services to more than 20 million UK consumers and businesses. - BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits. - BT Global Services, providing networked IT services to meet the needs of multi-site organisations globally. BT Global Services operates in more than 130 countries and also offers international carrier services. From January 2006, there will be a fourth business called Openreach. This business will be responsible for the nationwide local BT network which covers the "first mile" of wires that connects homes and businesses across the UK to their service providers. Openreach will provide communications providers with services and products associated with that network. In the year ended 31 March 2005, BT Group's turnover was GBP18,623 million with profit before taxation of GBP2,354 million. BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. For more information, visit http://www.bt.com/aboutbt A wide selection of BT images are available for download via the image library at http://www.vismedia.co.uk/. For BT Radianz Fleur Sohtz BT Global Financial Services +1-212-415-4613 Patrick Kilhaney Intermarket Communications +1-212-754-5479 This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2004, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. DATASOURCE: ClickSoftware Technologies Ltd CONTACT: For ClickSoftware: Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273, . For BT Radianz: Fleur Sohtz, BT Global Financial Services, +1-212-415-4613, or Patrick Kilhaney, Intermarket Communications, +1-212-754-5479,

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