BURLINGTON, Massachusetts, March 22 /PRNewswire-FirstCall/ -- ClickSoftware Technologies, Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions, today announced that it is promoting Hannan Carmeli to Chief Operating Officer (COO) of the company. In this role, Carmeli will oversee ClickSoftware's Sales, Marketing and Business Development, as well as Professional Services and Products and Solutions Development. Carmeli was formerly Executive Vice President of Worldwide Sales and Professional Services. "I am pleased to announce Hannan's well deserved promotion to COO, and I have full confidence in his ability to deliver excellent results," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "We recently completed a six month project to develop the new strategy of the company for the upcoming years. This appointment, along with several others, will further strengthen our ability to execute on this strategy and respond quickly to the growing demand for our service chain optimization products all over the world." Carmeli has over 20 years experience in the software industry. For the previous nine years he has held several executive positions in ClickSoftware; including VP for Professional Services, and Executive VP for Field Operations. His expertise and experience in managing and executing high-level sales plans, as well as implementing large, mission critical solutions, will be a unique asset in his role as a COO. "My highest priority is to focus the organization around our customers and markets," said Carmeli. "Listening to our customers and the market is what will take us to new heights. I know the company well and strongly believe that we have the talented personnel and world class solutions that will enable us to execute on our strategy. I have the highest respect for our customers, business partners, employees and products and feel confident these will serve us well towards growth and success." In addition to Carmeli's promotion, ClickSoftware announced the following organizational changes: - David Schapiro, Executive VP for Products and Markets has decided to establish a venture specializing in strategic marketing and management of high tech product offerings. Over the past twelve years, Schapiro has been instrumental in shaping the product development and marketing strategies of ClickSoftware. He has been coordinating the timing of this venture with the company for a while, and his departure will take place in several months to ensure a smooth transition. "We are fortunate to have had somebody of David's caliber within the company for so many years. David contributed significantly in many roles, and we hope to be able to use his talent in the future," said BenBassat. - Zvi Piritz, VP Sales Europe and Asia Pacific, has been promoted to Senior VP Sales World-Wide. Prior to this appointment, Piritz proved himself to be a superb sales manager in the Pacific Region, Asia and Europe. His knowledge of the organization and track record will contribute to driving sales best practices across the entire organization. "Our impressive list of recent wins in North America, Europe, Asia Pacific, India and China further solidify our leadership position. With the new strategy and appointments we expect to be more agile and accelerate the growth of the company," said BenBassat. About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-(781)-272-5903 or (888)-438-3308, or visit http://www.clicksoftware.com/. Contacts: Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273, ,

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