New Solution First in a Series of Vertically-Focused Offerings BURLINGTON, Massachusetts, March 29 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, today announced the availability of its ClickSoftware for Water Utilities solution, a packaged offering providing optimized mobile workforce management to the water utilities industry. The new offering is the first in a series of vertically-focused solutions ClickSoftware will be releasing in the coming months. ClickSoftware for Water Utilities is a version of the company's popular ClickSchedule product, pre-configured to facilitate best practices for optimized resource scheduling in the water utilities industry. The solution enables automated optimization, minimizing the need for human intervention in the scheduling process, and supports street-level routing to minimize time and travel costs. And since the solution comes preconfigured, the time and cost risks generally associated with large-scale implementations of service optimization software are significantly minimized. "Over the course of approximately 100 service optimization implementations, we have taken note of the best practices for service scheduling in a number of industries," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "As a result of our experience with water utilities, we have been able to develop this new solution to enable water utility companies to implement a low-risk solution to help maximize efficiencies in their service organizations." ClickSoftware for Water Utilities is the first in a series of vertically-focused solutions ClickSoftware will be releasing in the future. The company has significant depth of experience in the utilities, telecommunications, computer and office equipment, capital equipment, home services and other service industries. About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics-connecting all organizational levels and functions. The company is located in Burlington, Massachusetts, and in Israel, with offices in Europe and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or 888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that new products may not meet market requirements; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2004, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. Contacts: Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273,

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