Events in the US and Germany Look at Optimizing Service Operations in a Changing Industry BURLINGTON, Massachusetts, April 19 /PRNewswire-FirstCall/ -- ClickSoftware Technologies, Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions to the utilities industry, in keeping with its tradition of providing knowledge and expertise to the industries it serves, will be holding summits for utility industry executives in both North America and Europe in May. The summits, which will bring together executives from across the US and Europe, will be led by Dr. Moshe BenBassat, founder and CEO of ClickSoftware, and will feature presentations from both utility industry experts and the attendees peers in other organizations. Presenters at the European summit, taking place in Frankfurt, Germany, include Simon White of Anglian Water Services and Peter Daley of Accenture. Presenters at the North American summit, taking place in Marietta, Georgia, include David Legge of Terasen Gas, Jill Feblowitz of Energy Insights, and David Rouls of Accenture. "In line with our vision of leading service businesses to excellence, we have created a unique forum for utility executives to network with peers and draw best practices from a large base of industry expertise," said Hannan Carmeli, Chief Operating Officer of ClickSoftware. "Our executive summits, which were launched in 2004, are exclusive events providing content that is critically important for anyone involved in increasing the efficiency and effectiveness of a field service operation." Accenture is a sponsor of both the North American and European events. Full details for each event follow: European Summit: http://www.clicksoftware.com/events/Executive-Utility-Summit.asp United States Summit: http://www.clicksoftware.com/events/Executive-Utility-Summit2.asp About ClickSoftware ClickSoftware is the leading provider of workforce and service optimisation solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-(781)-272-5903 or 888-438-3308, or visit http://www.clicksoftware.com/. Contacts: Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273,

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