Bezeq Selects ClickSoftware for Optimized Scheduling Operations
16 Agosto 2006 - 10:41AM
PR Newswire (US)
Israel's National Telecommunications Provider Optimizes Private
Sector Services BURLINGTON, Massachusetts, August 16
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqSC: CKSW), a leading provider of workforce and service
optimization solutions, today announced a new licensing and service
agreement with Bezeq, Israel's national telecommunications
provider. Bezeq has purchased ClickSoftware's ClickSchedule and
ClickAnalyze solutions to optimize the scheduling operations of
several hundred technicians responsible for residential break/fix,
installation and maintenance work nationwide. The solution will
help the telco move to a more efficient dispatching model and
expand their operations. "Our current decentralized processes give
us limited visibility into what is going on in the field, which
makes it difficult to get the best engineer to the job 100 percent
of the time" said Zvika Nave, Senior Program Manager at Bezeq. "The
ClickSchedule application will enable us to handle dispatching
centrally, giving us more control over what goes on in the field.
The solution also enables the automation of some of our processes,
resulting in even greater efficiencies which will support our plans
to expand our range of service offerings and handle the growing
demand for work with our existing field force." "We are extremely
proud to be selected as the workforce management solution for
Israel's national telecommunications company," said Hannan Carmeli,
Chief Operating Officer at ClickSoftware. "Our longtime leadership
in the telecommunications industry in other areas of the world,
including North America, Europe, Australia, China and India has
translated into success in Israel, as well." About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient, and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, optimized shift planning,
daily service scheduling, troubleshooting and repair support,
wireless workforce management, and business analytics, connecting
all organizational levels and functions. The company is
headquartered in Burlington, Mass. and Israel, with offices in
Europe, and Asia Pacific. For more information about ClickSoftware,
please call +1(781)-272-5903 or +1(888)-438-3308, or visit
http://www.clicksoftware.com/. About Bezeq Bezeq is Israel's
national telecommunications provider. Established in 1984, the
company has led Israel into the new era of communications, based on
the most advanced technologies and services. Bezeq and its
subsidiaries offer the full range of telecommunication services
including domestic, international and cellular phone services;
Internet, ADSL, and other data communications; leased lines, and
corporate networks. For more information on Bezeq, please visit
http://www.bezeq.co.il/ This press release contains express or
implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that ClickSoftware may fail to expand
its activities in the market; and other risks associated with
ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2005, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. Contacts: Joanna Larivee ClickSoftware,
Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Joanna Larivee, ClickSoftware, Inc. +1-781-272-5903
x2235,
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