Portfolio Designed to Apply Service Industry Best Practices to Create Business Value for Service Operations BURLINGTON, Massachusetts, October 9 /PRNewswire-FirstCall/ -- ClickSoftware Technologies, Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions, has introduced a portfolio of Consulting Services to augment its popular ServiceOptimization Suite of software solutions. As more and more companies recognize that a world class service operation can be a strategic differentiator, ClickSoftware's Consulting Services help to identify operational bottlenecks and opportunities for improvement, while also increasing the efficiency and effectiveness of a company's service operation through the application of service industry best practices. This portfolio of services provides organizations with an insight into the specific challenges that arise when looking to implement workforce productivity improvement programs, as well as, clear definition of areas of focus that will deliver the most value. Existing ClickSoftware customers can maximize the investment they have made in the ClickSoftware ServiceOptimization software products, getting more out of what they already have, while also allowing for the enhancement of current solutions. "When implementing a complex system different challenges can be expected. These can include technical challenges as well as non-technical ones such as the required adaptation of business processes, change management related issues and more," said Mark Vincent, Manager Planning and Improvement at ETSA Utilities. "ClickSoftware's Service Operation Review helped ETSA put the spotlight on the main issues that needed to be addressed in its roll-out process - including both required change management actions as well as functional improvements - providing a clear focus for moving forward to achieve our business goals to improve workforce productivity & customer service." Included in the portfolio of Consulting Services are a number of offerings geared toward supporting service organizations at various stages of the service optimization lifecycle. As a whole, the portfolio enables ClickSoftware to take a more holistic view of a service organization before, during and after an implementation. Individually, each service is targeted to address audiences of various levels, from managers to executives, to bring value to all levels of an organization. "ClickSoftware has long been recognized for its world class workforce management and service optimization solutions. Over the years customers have learned to appreciate the vast experience we have accumulated in providing consultancy on business processes and workflows. The demand for such services has grown significantly, and we are responding with these new offerings," said Hannan Carmeli, Chief Operating Officer at ClickSoftware. "We have packaged these offerings and are now making all this experience available in a structured and cost-effective manner." To date, ClickSoftware business analysts and service optimization experts have provided various 'consulting' engagements to a large number of service organizations around the world. ClickSoftware University sessions, led by the company founder Prof. Moshe BenBassat have also been delivered at major industry events and as internal classes for leading organizations. These classes are now widely recognized worldwide as the top executive training program for workforce and service optimization. For a full list of services, log on to http://www.clicksoftware.com/services/consulting-services.asp ClickSoftware will be showcasing these Consulting Services at the Service Management Europe Exhibition taking place in Birmingham, England on October 18th and 19th. About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suiteprovides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, location based services and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call Simon Morris +44-7973-251-547, or visit http://www.clicksoftware.com/. Contacts: Joanna Larivee ClickSoftware, Inc. +44-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Larivee, ClickSoftware, Inc., +44-781-272-5903 x2235,

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