ClickSoftware Announces Portfolio of Consulting Services
09 Outubro 2006 - 10:19AM
PR Newswire (US)
Portfolio Designed to Apply Service Industry Best Practices to
Create Business Value for Service Operations BURLINGTON,
Massachusetts, October 9 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies, Ltd. (NasdaqSC: CKSW), a leading provider of
workforce and service optimization solutions, has introduced a
portfolio of Consulting Services to augment its popular
ServiceOptimization Suite of software solutions. As more and more
companies recognize that a world class service operation can be a
strategic differentiator, ClickSoftware's Consulting Services help
to identify operational bottlenecks and opportunities for
improvement, while also increasing the efficiency and effectiveness
of a company's service operation through the application of service
industry best practices. This portfolio of services provides
organizations with an insight into the specific challenges that
arise when looking to implement workforce productivity improvement
programs, as well as, clear definition of areas of focus that will
deliver the most value. Existing ClickSoftware customers can
maximize the investment they have made in the ClickSoftware
ServiceOptimization software products, getting more out of what
they already have, while also allowing for the enhancement of
current solutions. "When implementing a complex system different
challenges can be expected. These can include technical challenges
as well as non-technical ones such as the required adaptation of
business processes, change management related issues and more,"
said Mark Vincent, Manager Planning and Improvement at ETSA
Utilities. "ClickSoftware's Service Operation Review helped ETSA
put the spotlight on the main issues that needed to be addressed in
its roll-out process - including both required change management
actions as well as functional improvements - providing a clear
focus for moving forward to achieve our business goals to improve
workforce productivity & customer service." Included in the
portfolio of Consulting Services are a number of offerings geared
toward supporting service organizations at various stages of the
service optimization lifecycle. As a whole, the portfolio enables
ClickSoftware to take a more holistic view of a service
organization before, during and after an implementation.
Individually, each service is targeted to address audiences of
various levels, from managers to executives, to bring value to all
levels of an organization. "ClickSoftware has long been recognized
for its world class workforce management and service optimization
solutions. Over the years customers have learned to appreciate the
vast experience we have accumulated in providing consultancy on
business processes and workflows. The demand for such services has
grown significantly, and we are responding with these new
offerings," said Hannan Carmeli, Chief Operating Officer at
ClickSoftware. "We have packaged these offerings and are now making
all this experience available in a structured and cost-effective
manner." To date, ClickSoftware business analysts and service
optimization experts have provided various 'consulting' engagements
to a large number of service organizations around the world.
ClickSoftware University sessions, led by the company founder Prof.
Moshe BenBassat have also been delivered at major industry events
and as internal classes for leading organizations. These classes
are now widely recognized worldwide as the top executive training
program for workforce and service optimization. For a full list of
services, log on to
http://www.clicksoftware.com/services/consulting-services.asp
ClickSoftware will be showcasing these Consulting Services at the
Service Management Europe Exhibition taking place in Birmingham,
England on October 18th and 19th. About ClickSoftware ClickSoftware
is the leading provider of workforce and service optimization
solutions that maximize workforce productivity and customer
satisfaction while minimizing operations costs. ClickSoftware's
ServiceOptimization Suiteprovides an integrated, intelligent
solution for automatic, efficient, and effective decisions over the
entire service decision-making chain. It includes reliable customer
demand and workload forecasting, strategic and tactical capacity
planning, optimized shift planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
location based services and business analytics, connecting all
organizational levels and functions. The company is headquartered
in Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
Simon Morris +44-7973-251-547, or visit
http://www.clicksoftware.com/. Contacts: Joanna Larivee
ClickSoftware, Inc. +44-781-272-5903 x2235 DATASOURCE:
ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Larivee,
ClickSoftware, Inc., +44-781-272-5903 x2235,
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