Major Metropolitan Water Utility Selects Syclo's SMART Schedule Powered by ClickSoftware
09 Novembro 2006 - 11:00AM
PR Newswire (US)
Joint Solution Offers a Semi-Automated, Intelligent Scheduling
Solution That can be Fully Deployed in Weeks BURLINGTON,
Massachusetts, November 9 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd. (NasdaqCM: CKSW), a leading provider of workforce
and service optimization solutions, and Syclo, a leading developer
of mobile software solutions, today announced the successful
deployment of their joint workforce management solution at a major
water district in the United States. In today's increasingly
competitive environment, many organizations are looking to
integrate best-in-breed systems that are rapidly deployable,
improve operational efficiency by delivering greater visibility
into work in-progress and increase productivity. With the
ClickSoftware and Syclo joint solution, marketed as SMART Schedule,
clients can optimize all types of field work, via a
pre-integrated/pre-configured solution. The solution offers a
low-cost, easy to use scheduling and optimization solution that can
be deployed in a matter of weeks. SMART Schedule provides a
sophisticated tool for scheduling and dispatching service or work
orders and can be integrated into multiple enterprise applications,
including CRM, asset management, billing and HR. SMART Schedule
eliminates reliance on paperwork, providing for greater labor
efficiencies by enabling the field force to complete more work on
each shift. The combination of solutions allows clients to work
smarter with more data in the hands of workers at the point of
performance: in effect, improving services by mobile workers being
able to feed their CIS, asset management and financial applications
with the data needed to better track, plan and schedule work. The
solution serves seven different work forces across several
disciplines. The large metro water district chose SMART Schedule
due to its flexible architecture and the solution's ability to
streamline operations and provide better visibility and control
over processes. The client sought a proven product mix from
established vendors that could be rapidly deployed with out-of-the
box capability---both work management and schedule modules working
together, that was user friendly, and that could be upgraded (and
future proofed) to take advantage of emerging technologies (such as
RFID, GIS, GPS). The utility which took back control of the
day-to-day operations to a city/county government agency, needed to
be able to get more out of their current workforce, which consists
of 125 technicians and seven different work streams. SMART Schedule
allows the utility to better meet service level agreements, and
become more accountable to the electorate, while providing better
customer service. The ClickSoftware and Syclo joint solution helps
the client improve the quality of their work processes, allowing
for faster, more complete repairs, less system down-time; and
significant cost reduction by reducing travel time, managing staff
overtime and doing more work with the same budget. "We look to
partner with industry leaders to provide the best solutions for our
customers in the markets we serve," said Hannan Carmeli, Chief
Operating Officer at ClickSoftware. "SMART Schedule is a
complementary solution that extends ClickSoftware's reach within
the field service market. Our joint solution incorporates a
sophisticated scheduling optimization product in concert with a
mobile work management application." "There was an obvious gap in
the market between fully optimized scheduling vs. ERP packaging
scheduling capabilities," commented Jeff Kleban, Syclo, EVP
Alliances. "Our SMART Schedule solution powered by ClickSoftware
can be fully deployed within one month, with mere weeks from
project initiation to production - no other company today can
deliver true optimization in that time frame. Built on our Agentry
mobile application platform, SMART Schedule is easy to maintain for
low total cost of ownership." In addition to the successful
deployment of the joint solution at the major water utility, SMART
Schedule has also been deployed at a large property management
company in the Northeast, a key European utility customer; and a
prominent university in the Northeast. Both organizations are
pleased with the progression and close partnership they have
realized to date, and both look forward to the continued success of
their reseller agreement. About ClickSoftware ClickSoftware is the
leading provider of workforce and service optimization solutions
that maximize workforce productivity and customer satisfaction
while minimizing operations costs. ClickSoftware's
ServiceOptimization Suite provides an integrated, intelligent
solution for automatic, efficient, and effective decisions over the
entire service decision-making chain. It includes reliable customer
demand and workload forecasting, strategic and tactical capacity
planning, optimized shift planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
location based services and business analytics, connecting all
organizational levels and functions. The company is headquartered
in Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1-(781)-272-5903 or +1-(888)-438-3308, or visit
http://www.clicksoftware.com/. About Syclo Syclo is a leading
developer of mobile solutions that streamline workflow, maximize
productivity and drive more value from enterprise systems. Building
on its flagship development platform Agentry(TM), Syclo offers
fully configurable, rapidly deployed mobile applications that run
on a variety of devices and support real-time wireless and offline
computing. Syclo's SMART Suite includes pre-packaged and
pre-integrated applications that mobilize CRM, ERP and EAM systems,
among others, to improve communications and data capture. Syclo and
its partners utilize Agentry to design, develop and integrate
customized solutions on-time and within budget. Over 600 Global
2000 corporations across industries have deployed Syclo's
solutions. For more information, visit http://www.syclo.com/, or
email . Contacts: Joanna Giannotti ClickSoftware, Inc.
+1-781-272-5903 x2235 Syclo For product information, contact: Brian
Nelson +1-847-713-9125 Syclo EMEA office contact: David Hartwell
+44-1372-371031 Media inquires contact: Mark Curatolo
+1-847-713-9101 This press release contains express or implied
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933, as amended, and Section 21E of the Exchange
Act. These forward-looking statements include, but are not limited
to, those regarding future results of operations, visibility into
future periods, continued growth and rate of growth, and
expectations regarding future closing of contracts and receipt of
orders, recognition of revenues and deferred revenues. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
Achievement of these results by Clicksoftware and its subsidiaries
may be affected by many factors, including among others, the
following: risks and uncertainties regarding the general economic
outlook; the length of or change in the Company's sales cycle; the
Company's ability to close sales to potential customers in a timely
manner; the Company's ability to maintain or increase relationships
with strategic partners; timing of revenue recognition; and the
Company's ability to maintain or increase its sales pipeline. The
forward-looking statements contained in this press release are
subject to other risks and uncertainties, including those discussed
in ClickSoftware's annual report on Form 20F for the year ended
December 31, 2005 and subsequent filings with the Securities and
Exchange Commission. The Company is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235, ; Syclo - For product information, contact:
Brian Nelson, +1-847-713-9125, ; Syclo EMEA office contact: David
Hartwell, +44-1372-371031, ; Media inquires contact: Mark Curatolo,
+1-847-713-9101,
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