ClickSchedule to Optimize Geek Squad(R) Scheduling
12 Dezembro 2006 - 9:30AM
PR Newswire (US)
ClickSoftware Solution Helps Thousands of Agents Manage Customer
Calls for Computer Support BURLINGTON, Massachusetts, December 12
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqCM: CKSW), a leading provider of workforce and service
optimization solutions, today announced the successful deployment
of its optimized scheduling solution, ClickSchedule, to the Geek
Squad 24-Hour Computer Support Task Force(R). ClickSchedule is
being used for the daily service delivery execution for thousands
of installation and in-home repairs handled by Geek Squad Agents.
The solution will help Geek Squad provide more accurate travel
times and responsiveness to its customers, while also improving the
efficiency of its service operation. Approximately 11,000 active
Geek Squad Agents make house calls and patrol Geek Squad precincts
in all U.S. Best Buy stores, all Canadian Best Buy stores and at
Geek Squad stand-alone store locations. Geek Squad Agents are
readily identifiable by "Special Agent" badges, black pants, white
shirts, break-away ties and signature black-and-white
GeekMobiles(TM). "It is a great pleasure to add Geek Squad to our
list of customers. This remarkably fast and successful deployment
of ClickSchedule to Geek Squad offers further proof to the
versatility and scalability of our product offering. As the market
matures, customers for workforce optimization become more educated,
and the bar is set higher. Our impressive record in successful
implementations at the world's largest companies sets us apart and
further solidifies ClickSoftware's leadership position within the
service chain optimization marketplace," stated Dr. Moshe
BenBassat, ClickSoftware's Chairman and CEO. About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient, and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, optimized shift planning,
daily service scheduling, troubleshooting and repair support,
wireless workforce management, location-based services and business
analytics, connecting all organizational levels and functions. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1-(781)-272-5903 or +1-(888)-438-3308,
or visit http://www.clicksoftware.com/. This press release contains
express or implied forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933, as amended, and Section
21E of the Exchange Act. These forward-looking statements include,
but are not limited to, those regarding future results of
operations, visibility into future periods, continued growth and
rate of growth, and expectations regarding future closing of
contracts and receipt of orders, recognition of revenues and
deferred revenues. Such "forward-looking statements" involve known
and unknown risks, uncertainties and other factors, which may cause
actual results or performance to be materially different from those
projected. Achievement of these results by ClickSoftware and its
subsidiaries may be affected by many factors, including among
others, the following: risks and uncertainties regarding the
general economic outlook; the length of or change in the Company's
sales cycle; the Company's ability to close sales to potential
customers in a timely manner; the Company's ability to maintain or
increase relationships with strategic partners; timing of revenue
recognition; and the Company's ability to maintain or increase its
sales pipeline. The forward-looking statements contained in this
press release are subject to other risks and uncertainties,
including those discussed in ClickSoftware's annual report on Form
20F for the year ended December 31, 2005 and subsequent filings
with the Securities and Exchange Commission. The Company is under
no obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise. Contacts: Joanna
Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE:
ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
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