ClickSoftware Solution Helps Thousands of Agents Manage Customer Calls for Computer Support BURLINGTON, Massachusetts, December 12 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), a leading provider of workforce and service optimization solutions, today announced the successful deployment of its optimized scheduling solution, ClickSchedule, to the Geek Squad 24-Hour Computer Support Task Force(R). ClickSchedule is being used for the daily service delivery execution for thousands of installation and in-home repairs handled by Geek Squad Agents. The solution will help Geek Squad provide more accurate travel times and responsiveness to its customers, while also improving the efficiency of its service operation. Approximately 11,000 active Geek Squad Agents make house calls and patrol Geek Squad precincts in all U.S. Best Buy stores, all Canadian Best Buy stores and at Geek Squad stand-alone store locations. Geek Squad Agents are readily identifiable by "Special Agent" badges, black pants, white shirts, break-away ties and signature black-and-white GeekMobiles(TM). "It is a great pleasure to add Geek Squad to our list of customers. This remarkably fast and successful deployment of ClickSchedule to Geek Squad offers further proof to the versatility and scalability of our product offering. As the market matures, customers for workforce optimization become more educated, and the bar is set higher. Our impressive record in successful implementations at the world's largest companies sets us apart and further solidifies ClickSoftware's leadership position within the service chain optimization marketplace," stated Dr. Moshe BenBassat, ClickSoftware's Chairman and CEO. About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, location-based services and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-(781)-272-5903 or +1-(888)-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding future results of operations, visibility into future periods, continued growth and rate of growth, and expectations regarding future closing of contracts and receipt of orders, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. Achievement of these results by ClickSoftware and its subsidiaries may be affected by many factors, including among others, the following: risks and uncertainties regarding the general economic outlook; the length of or change in the Company's sales cycle; the Company's ability to close sales to potential customers in a timely manner; the Company's ability to maintain or increase relationships with strategic partners; timing of revenue recognition; and the Company's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's annual report on Form 20F for the year ended December 31, 2005 and subsequent filings with the Securities and Exchange Commission. The Company is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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