Mattel Provides Instructions on How And Where to Return Toys Affected by Recall
17 Agosto 2007 - 3:03PM
PR Newswire (US)
Mattel Issues Information to Correct Inaccurate Reports EL SEGUNDO,
Calif., Aug. 17 /PRNewswire-FirstCall/ -- STEPS TO RETURN A MATTEL
TOY THAT IS AFFECTED BY THE AUGUST RECALLS, ANNOUNCED IN
COOPERATION WITH THE U.S. CONSUMER PRODUCT SAFETY COMMISSION: 1.)
The first step is for consumers to determine if they have a toy
that has been affected by the recall. To do so, they can visit
http://www.service.mattel.com/ where they will find a complete list
of each toy recalled, including color photos and toy model numbers.
Consumers can locate toy model numbers on most recalled toys. For
consumers without a computer, or for those preferring phone
support, they may call the following hotlines dedicated to the
different product recalls: -- "CARS" Sarge character diecast
vehicle recall hotline: 1-800-916-4997 -- Fisher-Price toys lead
paint recall hotline: 1-800-916-4498 -- Magnet hazard recall
hotline: 1-888-597-6597 2.) Once consumers determine if they think
they own a Mattel toy affected by the recall, they are prompted to
fill out a form (online) or provide their postal address (via
phone), and Mattel will send to consumers (via email or to a postal
address) a color brochure with photos and toy numbers of every
affected toy, as well as a pre-paid mailing label for return of the
affected toys. 3.) After receiving consumers' returned, affected
toys, Mattel will send vouchers to consumers for the amount of the
toy(s)' original value or a replacement part (if applicable).
Vouchers may be used at most national retailers and are good toward
any Mattel or Fisher-Price manufactured product. Mattel recommends
that consumers do not return products to retailers for three
reasons: 1.) Mattel can help consumers determine if a toy has been
affected by the recall (vs. returning an unaffected toy) 2.) Mattel
has a program in place to provide consumers with a voucher for toys
affected by the recall 3.) Mattel is establishing a program to
handle toys returned under the recall in an environmentally
appropriate way. Consumers do not need to have the toy's original
packaging or a receipt to return affected products to Mattel.
DATASOURCE: Mattel, Inc. CONTACT: Mattel Corporate Communications,
+1-310-252-4705 Web site: http://www.mattel.com/
http://www.service.mattel.com/ Company News On-Call:
http://www.prnewswire.com/comp/540363.html
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