ServiceBench and ClickSoftware Launch End-to-End Field Service Management Solution
24 Outubro 2007 - 10:48AM
PR Newswire (US)
Solution Incorporates Optimized Scheduling, Mobility, and Warranty
Management Solutions BURLINGTON, Massachusetts, October 24
/PRNewswire-FirstCall/ -- ServiceBench, the leading provider of
web-based service management solutions, and ClickSoftware
Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile
workforce management and service optimization solutions, today
launched a comprehensive, low-cost field service management
solution that combines ServiceBench's proven Warranty solution with
ClickSoftware's ServiceOptimization suite. Service organizations,
manufacturers, warranty and parts providers face an increasingly
demanding landscape when it comes to meeting or exceeding customer
expectations. While discrete solutions exist to service the needs
of each individual link in the service chain, no single vendor has
managed to combine all capabilities. The result is often excessive
cost, disjointed business processes and ultimately poor customer
service. The solution being launched today provides a truly
comprehensive cross industry capability. Both ClickSoftware and
ServiceBench are leaders in their respective fields. The
combination of both capabilities is designed to drive cost out of
the service operation, resulting in more effective and efficient
solutions for the end customer. "This alliance will help
ServiceBench customers optimize the management of their field
service network, increasing the speed and efficiency of service
call response," said Michael Dering, President and CEO of
ServiceBench. "We are very pleased to partner with a market leader
like ClickSoftware on this initiative, which will enable our
customers to improve profitability, increase customer satisfaction,
and achieve service excellence." This solution includes the
following components: - Optimized Scheduling and Street Level
Routing: ClickSoftware for Installation, Maintenance and Repair
Services is the first stand-alone, world-class service optimization
solution tailored specifically for mid-sized organizations. The
solution provides optimized scheduling and real-time mobile
communications that can be rapidly deployed with minimal
implementation effort; managing the lifecycle of the service call
from creation through to dynamic scheduling and real-time
reporting. - Warranty Management: The ServiceBench Warranty
solution manages comprehensive services to fulfill manufacturer
product warranty. Facilities range from scheduling service calls,
dispatching technicians and ordering replacement parts to surveying
customer satisfaction. ServiceBench's online administration of
warranty registrations, claims processing and payments reduces
turnaround time and the analytics component provide end-to-end
visibility into the entire process. "We are constantly seeking
partners to help ClickSoftware achieve its vision of end-to-end
service chain optimization. With a number of significant joint
customer engagements already underway, the alliance with
ServiceBench fills a key link for ClickSoftware and we are excited
about the opportunity that this brings," said Nigel Clark, Vice
President of Alliances at ClickSoftware. About ServiceBench
ServiceBench is a leading provider of service management solutions
that integrate post-sales service activities including service call
management, field service management, parts management, claims
management and service contract management. The ServiceBench
on-demand system easily enables service transactions between
manufacturers, retailers or extended warranty providers and their
network of parts suppliers, distributors and service providers.
ServiceBench solutions provide the essential foundation to manage
the service chain for profit and competitive advantage. For more
information visit http://www.servicebench.com/ About ClickSoftware
ClickSoftware is the leading provider of mobile workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From
proactive customer demand forecasting and capacity planning to
real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com/. Contacts: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
Copyright