ClickSoftware Channel Partner Program Brings Field Service Management and Optimization to Mid-Size Service Organizations
11 Março 2008 - 9:48AM
PR Newswire (US)
New Program Extends ClickIMRS Solution Globally ORLANDO, Florida,
March 11 /PRNewswire-FirstCall/ -- Mid-size service organizations
now have access to full-featured, quickly deployed and affordable
field service optimization software thanks to a new channel partner
program unveiled by ClickSoftware Technologies Ltd. (NasdaqCM:
CKSW) here at the Microsoft Convergence 2008 show. The
ClickSoftware Channel Partner Program will be the exclusive channel
for selling ClickSoftware for Installation, Maintenance and Repair
Services (ClickIMRS) software, which enables mid-size service
organizations to use best-in-class service optimization tools.
ClickIMRS is a cost-effective offering incorporating schedule
optimization, mobility, reporting and a work order management
module to help mid-size companies with 50-500 field resources
increase their customers' satisfaction and loyalty whilst
sustaining growth and profitability. According to an Aberdeen Group
survey, mid-sized organizations said online optimization, driving
directions and analysis were the capabilities they needed most with
their existing scheduling operations. "Despite having limited
budgets and small windows for deployment, mid-size firms still
require (and are evaluating) robust workforce management tools that
provide their service organizations with functionalities such as
schedule optimization, GPS navigation and service dashboards." said
Micky Long, Strategic Service Research Director at Aberdeen.
"Applications such as ClickIMRS, delivered through a strong VAR
network, address the cost and integration challenges faced by
mid-market firms and assist them in meeting service productivity
needs, thereby delivering an appropriate ROI." Having recently
attained Microsoft's Gold Certified Partner status, ClickSoftware
will work with key Microsoft Dynamics AX (ERP) and Microsoft
Dynamics CRM solution resellers to provide ClickIMRS to prospective
customers. ClickIMRS integrates with the Dynamics ERP and CRM
solutions to help organizations respond more quickly to customer
requests, and connect their business in real time with their mobile
workforce. "We've applied more than 10 years of expertise providing
large service organizations with proven service optimization
technology to ensure ClickIMRS delivers all of the tools mid-size
companies need to increase revenues, productivity and customer
satisfaction," said ClickSoftware Chairman and CEO Dr. Moshe
BenBassat. "This channel partner program will extend these benefits
globally and further establish ClickSoftware as the leader in field
service management and optimization solutions for organizations of
all size." Following the recent launch of ClickIMRS several
mid-size service organizations have expressed their interest in the
solution with the first such deal expected to be signed within the
course of the coming few weeks. About ClickSoftware ClickSoftware
is the leading provider of mobile workforce management and service
optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time
decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that ClickSoftware may fail to expand
its activities in the market; and other risks associated with
ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2006, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. Contacts: Joanna Giannotti
ClickSoftware, Inc., +1-781-272-5903 x2235, ; Adam J. Rosen,
+1-646-536-3865, . DATASOURCE: ClickSoftware Technologies Ltd
CONTACT: Contacts: Joanna Giannotti ClickSoftware, Inc.,
+1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865, .
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