Company to Automate Scheduling and Reporting for Field Technicians Working Under Contract to Telecom New Zealand BURLINGTON, Massachusetts, May 19 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce and service optimization solutions, today announced an agreement to provide products and related services to Downer EDI Engineering, a major provider of engineering services across Australia, New Zealand and the Greater Asia Pacific Region. A subsidiary of Australia-based Downer EDI (ASX:DOW), Downer EDI Engineering provides end to end design, build and maintenance of telecommunications fixed line networks (copper and optical fiber), outside plants, radio systems, mobile telephony and subscription television infrastructure with national supply contracts to all major telcos in New Zealand including Telecom New Zealand, TelstraClear and Vodafone. Downer EDI Engineering will use ClickSchedule and ClickAnalyze to automate scheduling for its field workforce and conduct in-depth analysis and reporting on performance over time. "Following an extensive evaluation process, we are confident that ClickSoftware can help us continue to differentiate ourselves on the basis of service quality and responsiveness while sustaining best practice performance operationally" said Wayne Nolan, CEO of Downer EDI Engineering." ClickSchedule factors in countless variables ranging from technician skill and parts to proximity to jobs and automatically adjusts schedules to ensure technicians with the right skill set arrive on time. ClickAnalyze will provide service business analytics for workforce performance measurement and strategic decision support across various levels of the service operation. It enables drill-down analysis of key performance indicators, including resource productivity, operational costs, and responsiveness to customers. Integrated with ClickSchedule, ClickAnalyze provides executive level summaries as well as detailed analysis by territory, job type, time frame and other criteria. "We are delighted to add Downer EDI Engineering to our impressive list of customers and are excited about the continued success we are seeing in the Asia Pacific Region," said ClickSoftware's Chairman and CEO Dr. Moshe BenBassat. "Visibility is critical to successful service delivery, particularly in regions that feature large rural areas as well as big cities. ClickSchedule and ClickAnalyze will enable Downer EDI Engineering to optimize workforce management and be more proactive in addressing problems before they affect customer service." About Downer EDI Downer EDI Limited (http://www.downeredi.com/ ) is an Australian top-100 company that provides comprehensive engineering and infrastructure management services to the public and private transport, energy, communications and resources sectors across Australia, New Zealand, Asia Pacific and into the United Kingdom. About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that ClickSoftware may fail to expand its activities in the market; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 20-F for the year ended December 31, 2007, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865, .

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