Downer EDI Engineering Selects ClickSoftware for Optimized Mobile Workforce Management
19 Maio 2008 - 9:00AM
PR Newswire (US)
Company to Automate Scheduling and Reporting for Field Technicians
Working Under Contract to Telecom New Zealand BURLINGTON,
Massachusetts, May 19 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile
workforce and service optimization solutions, today announced an
agreement to provide products and related services to Downer EDI
Engineering, a major provider of engineering services across
Australia, New Zealand and the Greater Asia Pacific Region. A
subsidiary of Australia-based Downer EDI (ASX:DOW), Downer EDI
Engineering provides end to end design, build and maintenance of
telecommunications fixed line networks (copper and optical fiber),
outside plants, radio systems, mobile telephony and subscription
television infrastructure with national supply contracts to all
major telcos in New Zealand including Telecom New Zealand,
TelstraClear and Vodafone. Downer EDI Engineering will use
ClickSchedule and ClickAnalyze to automate scheduling for its field
workforce and conduct in-depth analysis and reporting on
performance over time. "Following an extensive evaluation process,
we are confident that ClickSoftware can help us continue to
differentiate ourselves on the basis of service quality and
responsiveness while sustaining best practice performance
operationally" said Wayne Nolan, CEO of Downer EDI Engineering."
ClickSchedule factors in countless variables ranging from
technician skill and parts to proximity to jobs and automatically
adjusts schedules to ensure technicians with the right skill set
arrive on time. ClickAnalyze will provide service business
analytics for workforce performance measurement and strategic
decision support across various levels of the service operation. It
enables drill-down analysis of key performance indicators,
including resource productivity, operational costs, and
responsiveness to customers. Integrated with ClickSchedule,
ClickAnalyze provides executive level summaries as well as detailed
analysis by territory, job type, time frame and other criteria. "We
are delighted to add Downer EDI Engineering to our impressive list
of customers and are excited about the continued success we are
seeing in the Asia Pacific Region," said ClickSoftware's Chairman
and CEO Dr. Moshe BenBassat. "Visibility is critical to successful
service delivery, particularly in regions that feature large rural
areas as well as big cities. ClickSchedule and ClickAnalyze will
enable Downer EDI Engineering to optimize workforce management and
be more proactive in addressing problems before they affect
customer service." About Downer EDI Downer EDI Limited
(http://www.downeredi.com/ ) is an Australian top-100 company that
provides comprehensive engineering and infrastructure management
services to the public and private transport, energy,
communications and resources sectors across Australia, New Zealand,
Asia Pacific and into the United Kingdom. About ClickSoftware
ClickSoftware is the leading provider of mobile workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From
proactive customer demand forecasting and capacity planning to
real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such forward-looking statements
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that ClickSoftware may fail to expand
its activities in the market; and other risks associated with
ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2007, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865, .
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