Scottish Water Selects ClickSoftware to Improve Workforce Planning and Scheduling
04 Junho 2008 - 9:00AM
PR Newswire (US)
Solution Will Form Part of Their Field Force Transformation Program
Designed to Enable the Water Utility to Increase Visibility and
Control Across the Business While Improving the Productivity of the
Field Resources BURLINGTON, Massachusetts, June 4
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqCM: CKSW), the leading provider of mobile workforce
management and service optimization solutions, today announced that
Scottish Water has selected ClickSoftware's ServiceOptimization
Suite to improve scheduling capabilities in Scottish Water's
service organization. Scottish Water is the fourth largest water
and waste water services provider in the United Kingdom, serving
around 5 million customers in 2.3 million households. . By
implementing optimized scheduling, street level routing and real
time analytics, Scottish Water is looking to improve visibility and
control of their field workforce, drive down its operational costs
and improve the level of service it gives to its customers.
"Customer service is at the very heart of everything that we do and
we are always looking for ways in which we can improve the quality
of service to our customers and overall efficiency," said Raymond
Smith, Application Development Manager at Scottish Water. "We
conducted an extensive market evaluation of advance scheduling and
workforce management suppliers through the European Journal and it
soon became evident that ClickSoftware had the utilities domain
expertise, functional capabilities, proven track record and vision
to meet our needs both now and into the future." Scottish Water
will be implementing ClickSoftware's packaged solution for water
companies. ClickSoftware for Water Utilities is a pre-configured
application for handling all the different aspects that water
and/or waste water companies are facing: from generation (water
reservoirs), through infrastructure and distribution of the water,
up to meter operations and meter reading. The solution enables
companies to effectively balance the costs of maintenance
(pro-active work) and break-fix (reactive work). In addition, the
solution creates the ability to provide service that is compliant
with current regulations, while also allowing customers to do more
with existing resources and in line with corporate service goals
and objectives. The introduction of dynamic, real-time optimized
scheduling will enable the vast majority of scheduling decisions to
be handled automatically. This will allow the dispatchers to focus
on the exceptional cases that require human intervention. At the
same time, Scottish Water will be able to provide their customers
with a greater level of service via narrow appointment slots that
they will be able to commit to. As well as optimized scheduling and
street level routing, they will also be deploying ClickAnalyze
Reports which is a tool that will allow Scottish Water stakeholders
to create real time operational performance reports, monitor field
force performance in real time, control service operations,
including service level, customer appointments, associated costs
and service revenues. These reports can be produced by each
stakeholder easily within minutes. "We recognized that our existing
CRM/ERP solution had taken us as far as it could from an automation
perspective but we wanted to move to the next level with real-time
decision-support and optimization. This is particularly important
as Scotland became the first country to introduce a competitive
framework for the business water and sewerage sector," said Raymond
Smith of Scottish Water. "As well as the dynamic scheduling,
ClickSoftware's Service Optimization Suite provides us with the
ability to integrate forecasting and workforce planning
capabilities enabling us to improve the service delivery process
still further," he continued. As part of the business
transformation programme the ClickSoftware Water Package will be
integrated to Scottish Water Work and Asset Management and CRM
System. All planned maintenance as well as reactive work will be
optimized. The solution is planned to be deployed across 6 business
streams including Repair and Maintenance, Electrical and
Mechanical, Network Service Operative, Choke Squads, Reinstatement,
and Sludge Management. "We are delighted to welcome Scottish Water
into our customer community," said Dr. Moshe BenBassat, founder and
CEO of ClickSoftware. "With revenue potential all but capped by
rigid service areas, doing more with less is important in the water
utility industry. ClickSoftware is fast establishing itself as the
mobile workforce management solution of choice for water companies
across the UK and beyond. Our pre-configured packaged solution
creates the ability to provide service that is compliant with
current regulations, while also allowing companies to do more with
existing resources and in line with corporate service goals and
objectives". About ClickSoftware ClickSoftware is the leading
provider of workforce and service optimization solutions that
maximize workforce productivity and customer satisfaction while
minimizing operations costs. ClickSoftware's ServiceOptimization
Suite provides an integrated, intelligent solution for automatic,
efficient, and effective decisions over the entire service
decision-making chain. It includes reliable customer demand and
workload forecasting, strategic and tactical capacity planning,
daily service scheduling, troubleshooting and repair support,
wireless workforce management, and business analytics-connecting
all organizational levels and functions. The company is located in
Burlington, Massachusetts, and in Israel, with offices in Europe
and Asia Pacific. For more information about ClickSoftware, please
call +1-781-272-5903 or 888-438-3308, or visit
http://www.clicksoftware.com/. About Scottish Water Since Scottish
Water was created in April 2002, it has begun the transformation of
the water industry by improving customer service, increasing
efficiency and addressing decades of under investment in the
country's network of treatment works, water pipes and sewers. At
the same time it has created a business which is delivering for the
people of Scotland while keeping charges steady and lower than many
of the privatized companies in England and Wales. This press
release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Exchange Act. These forward-looking
statements include, but are not limited to, those regarding growth
in ClickSoftware's revenues and sales and partner networks. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by
many factors, including among others, the following risks: that
ClickSoftware may fail to expand its activities in the market; and
other risks associated with ClickSoftware's business. For
additional information regarding risks relating to ClickSoftware's
business, see ClickSoftware's filings with the Securities and
Exchange Commission including ClickSoftware's annual report on Form
20-F for the year ended December 31, 2007, and subsequent filings
with the Securities and Exchange Commission. ClickSoftware does not
undertake to update any forward-looking statements. Contacts:
Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 Adam J.
Rosen +1-646-536-3865 DATASOURCE: ClickSoftware Technologies Ltd
CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865,
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