Major North American Bank to Optimize Field Workforce Scheduling With ClickSoftware
21 Julho 2008 - 9:00AM
PR Newswire (US)
ClickIMRS and ClickMobile to Ensure Technicians Keep Key IT Systems
Humming for Bank With 1,000 Sites Throughout North America
BURLINGTON, Massachusetts, July 21 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd., (NasdaqCM: CKSW) the leading
provider of mobile workforce management and service optimization
solutions, today announced that one of the largest banks in North
America is deploying ClickSoftware for Installation, Maintenance,
and Repair Services (ClickIMRS) to automatically schedule hundreds
of field technicians who keep telecommunications systems and
computers running smoothly. The bank is also deploying ClickAnalyze
Insight to gain detailed information on service efficiency and
identify opportunities to improve future performance. With more
than 30,000 employees across thousands of locations in over a dozen
states, the bank has a dedicated team of technicians responsible
for telephone set maintenance, router installation, and repairing
everything from laptops to desktops, network switches and data
servers. Job urgency ranges from routine maintenance to emergencies
affecting thousands of employees. Previously, the company
occasionally struggled to efficiently schedule its field
technicians using a manual system, sometimes causing employees
and/or customers to wait. "You don't typically think of banks as
having large field service teams, but a national bank's field
technicians help to keep customer-facing and internal systems
operating at peak performance," said ClickSoftware Vice President
of Marketing Operations Simon Morris. "This sale not only validates
ClickSoftware's fast-growing sales channel, but it also highlights
our commitment to delivering a mid-market solution that makes it
easy and affordable to take advantage of mobile workforce
optimization." ClickIMRS provides the automated scheduling and work
order management that takes the guesswork out of determining which
technician with what skills to send to which job when. The software
deploys rapidly because it was designed and configured specifically
to meet the needs of installation, maintenance and repair services.
ClickIMRS features pre-configured scheduling and mobile
functionality that virtually eliminates the expense, time and
effort typically required to custom-design and program schedules.
The mobility features in ClickIMRS will ensure the bank's IT
managers and field technicians have the most updated information
about job status, priorities, history, location, etc. The solution
wirelessly connects field service technicians via their handheld
devices to job ticket information for field activities and tasks.
Technicians can also quickly update dispatchers and managers as to
job status, location and delays. Street-level-routing features
ensure field technicians take the most efficient routes between
jobs to increase productivity and reduce travel time. The bank will
use ClickAnalyze Insight business analytics software to enable
managers to track key performance indicators such as arrival time,
productivity, second visits, travel time, etc. They'll use that
information to measure performance and identify trends that could
become problematic down the road. This regional bank relies on
authorized ClickSoftware value-added reseller Diabsolut, Inc. for
software implementation, training and support. "We deal with many
clients who struggle with the burden of under-utilized field
personnel, excessive usage of their fleets, and the ever-increasing
cost of fuel," said Diabsolut President and CEO Joe Diab. "With
their tightening budgets, there is a pressing need to do more with
less. Our newest client shares these challenges and prefers to
remain nameless, as they strongly believe that ClickIMRS will
permit them to have a clear competitive advantage over their
competition." About ClickSoftware ClickSoftware is the leading
provider of mobile workforce management and service optimization
solutions that create business value for service operations through
higher levels of productivity, customer satisfaction and cost
effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of
the organization. From proactive customer demand forecasting and
capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources.
With over 100 customers across a variety of industries and
geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned
to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or
visit http://www.clicksoftware.com/. About Diabsolut, Inc.
Diabsolut Inc. is a value added reseller and implementation partner
of ClickSoftware's Service Optimization Suite. Servicing North
America and most recently expanding its operations into the
European market, Diabsolut's clients span multiple industries and
include many different types of enterprises, from small service
organizations to large multi-national companies. Diabsolut remains
committed to the implementation of state-of-the-art technologies
and helping facilitate improved business processes for clients.
Diabsolut has eight years of proven experience in the North
American field service market and prides itself on providing
clients with the highest levels of service in the industry.
Diabsolut Inc. is headquartered in Toronto and Montreal, and has a
new office in Europe. For more information, visit the Web site at
http://www.diabsolut.com/. This press release contains express or
implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934. These forward-looking statements include, but
are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of
growth, and expectations regarding future closing of contracts,
receipt of orders, recognition of revenues and deferred revenues.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected. Achievement
of these results by ClickSoftware may be affected by many factors,
including, but not limited to, risks and uncertainties regarding
the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales
to potential customers in a timely manner and maintain or
strengthen relationships with strategic partners, the timing of
revenue recognition, foreign currency exchange rate fluctuations,
and ClickSoftware's ability to maintain or increase its sales
pipeline. The forward-looking statements contained in this press
release are subject to other risks and uncertainties, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended
December 31, 2007 and in subsequent filings with the Securities and
Exchange Commission. Clicksoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235,
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