ClickSoftware Extends Major Contract for Mobile Workforce Management in Germany
29 Julho 2008 - 5:00AM
PR Newswire (US)
BURLINGTON, Massachusetts, July 29 /PRNewswire-FirstCall/ -- - A
Multi-Million Dollar Contract to Purchase ClickSchedule Licenses
Reaffirming Commitment to ClickSoftware Products ClickSoftware
Technologies Ltd., (NasdaqCM: CKSW) the leading provider of mobile
workforce management and service optimization solutions, today
announced that is has signed a major contract with T-Home, the
residential broadband service subsidiary of Deutsche Telekom AG,
for licenses to continue to use its ClickSchedule product. The
contract will be used to automate the scheduling and route
optimization for more than 25,000 field resources, one of the
largest single-company workforces in the world. "We are delighted
to continue to work with ClickSoftware," said Mr. Georg Bickert,
Vice President IT-Projects Fulfillment Assurance, T-Home. "Over the
past few years, the ClickSchedule solution has allowed us to
allocate work to our mobile workforce more effectively and
therefore supported us both in improving customer service and
realizing operating efficiencies." T-Home's schedule management
challenges are immense. Tens of thousands of calls from its 80
million subscribers in Germany go to its call center every day.
More than 25,000 technicians work in two groups across the country.
One group focuses on service installation, maintenance and repair,
while the other group focuses on the network infrastructure: lines,
utility poles, switches, etc. Countless variables affect job
scheduling. The software automates scheduling by considering myriad
variables such as technician skill, location, proximity to other
jobs, etc. as well as real-time events in the field like
unscheduled emergencies or jobs that take longer than expected.
Factoring such information enables ClickSchedule to send the right
technician to the right job, ensuring efficient work completion and
increasing customer satisfaction. T-Home uses ClickSchedule's
street-level routing (SLR) capabilities to provide technicians the
most efficient route to take between jobs, enabling more "wrench"
time as opposed to time on the road. "Successful telecommunications
providers must deliver customer service that subscribers can count
on," said ClickSoftware Chief Operating Officer Hannan Carmeli.
"There aren't many companies around the world which face the
challenge of managing such a vast mobile workforce, and there
aren't many solution providers which can rise to the task of
supporting such. T-Home and ClickSoftware teamed up and have proved
that no undertaking is too big for the two companies." T-Home is
also using ClickSchedule to optimize scheduling for long-term
infrastructure projects to ensure the right amount of technicians
will be on hand to complete the tasks. This type of planning helps
T-Home maximize efficiency and reduce costs of delaying crucial
projects or hiring outside contractors. "Having worked together for
more than 5 years, the existing contract between T-Home and
ClickSoftware was nearing its end. The new contract for repeat
license orders reflects the desire of both sides to continue their
long term relationship," added Carmeli. About ClickSoftware
ClickSoftware is the leading provider of mobile workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From
proactive customer demand forecasting and capacity planning to
real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934. These forward-looking statements include, but
are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of
growth, and expectations regarding future closing of contracts,
receipt of orders, recognition of revenues and deferred revenues.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected. Achievement
of these results by ClickSoftware may be affected by many factors,
including, but not limited to, risks and uncertainties regarding
the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales
to potential customers in a timely manner and maintain or
strengthen relationships with strategic partners, the timing of
revenue recognition, foreign currency exchange rate fluctuations,
and ClickSoftware's ability to maintain or increase its sales
pipeline. The forward-looking statements contained in this press
release are subject to other risks and uncertainties, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended
December 31, 2007 and in subsequent filings with the Securities and
Exchange Commission. Clicksoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. Contacts: Joanna Giannotti Adam J.
Rosen ClickSoftware, Inc. +1-646-536-3865 +1-781-272-5903 x2235
DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts:
Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235, ;
Adam J. Rosen, +1-646-536-3865,
Copyright