ClickSoftware Products Excel in the Preliminaries, Now Ready for Prime Time During 2008 Beijing Olympics
06 Agosto 2008 - 9:00AM
PR Newswire (US)
Optimized Mobile Workforce Management System Schedules More Than
1,000 Technicians to Ensure Telecommunications Services run
Smoothly BURLINGTON, Massachusetts, August 6 /PRNewswire-FirstCall/
-- Over seven million people at the Beijing Olympics are depending
on more than 1,000 field technicians managed by ClickSoftware
Technologies Ltd. (NasdaqCM: CKSW) products for reliable fixed line
voice, broadband, video transmission and Internet service during
the 16-day event. ClickSoftware's ClickSchedule and ClickAnalyze
mobile workforce management software is helping China Netcom Group
Corporation (CNC) China, one of two official telecommunications
providers of the 2008 summer games, ensure maximum uptime for
critical telecommunications services for athletes, coaches, venue
organizers, the media and millions of spectators. ClickSchedule is
automatically scheduling technicians based on myriad variables,
including specialized skill sets, venue security passes, location
and job urgency to ensure they complete the break/fix, installation
and maintenance work to keep services running smoothly. Managers at
the Beijing Olympics Telecommunications Control Center are using
ClickAnalyze to review everything from response to repair times to
best determine overall service efficiency and make changes where
necessary. ClickSoftware reseller Xiangmin Technology deployed the
software and manages its operation on-site at the control center.
"The pressure to deliver gold-medal service during a global event
such as the Olympics is intense," said Zheng Yang, general manager
of Xiangmin. "So we've had ClickSchedule and ClickAnalyze deployed
and rigorously tested since the beginning of the year. The software
has met or exceeded expectations, and we believe it will continue
to do so throughout the Olympics." During the past few months,
event organizers and leading technology firms have conducted more
than 200,000 hours of testing of the battery of IT systems,
including ClickSchedule and ClickAnalyze, to ensure they will stand
up to the massive demands during the games. Beyond the testing,
ClickSchedule and ClickAnalyze have been used to schedule and
optimize field technicians during dozens of live events, including
international diving, handball and Taekwondo competitions, prior to
the Olympics. Following the event organizers' theme of a "Green
Olympics," CNC China will be able to use the hardware and software
running ClickSchedule and ClickAnalyze to optimize its field
workforce after the games end. "Ensuring minimal service issues
during the Olympics is a colossal task," said Hannan Carmeli, chief
operating officer at ClickSoftware. "We've established a reputation
for delivering products that help organizations of any size address
the most challenging service needs smoothly and efficiently. In
fact, ClickSchedule is managing more than 25,000 technicians for
the T-Home subsidiary of Deutsche Telecom for one of the largest
single-company workforces in the world." About Beijing Xiangmin
Service Technology Development Co. Ltd. Beijing Xiangmin Service
Technology Development Co. Ltd. is a subsidiary of Beijing World
Trade Corporation. BWTC is a state-owned enterprise with a rich
history that can be traced back to China National Technical Import
and Export Corporation Beijing Company, a company established with
the approval of Ministry of Commerce of the People's Republic of
China in 1984. Today, BWTC provides overseas companies with
integrated business and technical services including business
consulting services and investment advisory services, as well as in
the arena of international procurement. With its experienced and
professional team, BWTC has successfully assisted its overseas
business partners in accessing the Chinese market. For more
information about BWTC, please visit http://www.cbwtc.com/.
Xiangmin was established by BWTC to provide IT services and
business consulting services, including system integration and
application development in China by leveraging on BWTC's vast
experience and excellent reputation in the telecommunication,
banking and government industries in China. For more information,
please visit http://www.xiangmin.com.cn/. About ClickSoftware
ClickSoftware is the leading provider of mobile workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From
proactive customer demand forecasting and capacity planning to
real-time decision-making, incorporating scheduling, mobility and
location based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, MA and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934. These forward-looking statements include, but
are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of
growth, and expectations regarding future closing of contracts,
receipt of orders, recognition of revenues and deferred revenues.
Such forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected. Achievement
of these results by ClickSoftware may be affected by many factors,
including, but not limited to, risks and uncertainties regarding
the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales
to potential customers in a timely manner and maintain or
strengthen relationships with strategic partners, the timing of
revenue recognition, foreign currency exchange rate fluctuations,
and ClickSoftware's ability to maintain or increase its sales
pipeline. The forward-looking statements contained in this press
release are subject to other risks and uncertainties, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended
December 31, 2007 and in subsequent filings with the Securities and
Exchange Commission. ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. Contacts: Joanna Giannotti Simon Morris
ClickSoftware, Inc. ClickSoftware Europe Limited +1-781-272-5903
x2235 +44-(0)-1628-607030 DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235, ; Simon Morris, ClickSoftware Europe
Limited, +44-(0)-1628-607030,
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