Fortune 500 Insurance Company Selects ClickSoftware to Optimize Mobile Workforce Management
16 Setembro 2008 - 9:00AM
PR Newswire (US)
Integrated Scheduling, Mobility, Location Based Services and
Analytics to Drive Productivity Gains and Improved Customer Service
BURLINGTON, Massachusetts, September 16 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading
provider of mobile workforce management and service optimization
solutions, today announced that a Fortune 500 property and casualty
insurance company is deploying ClickSoftware's ServiceOptimization
Suite, including ClickSchedule, ClickMobile, ClickLocate and
ClickAnalyze, to enhance the efficiency with which the company
schedules and dispatches its inspections of homes and vehicles. "As
a company, we are always looking for new ways in which to bring the
benefits of service optimization to a wider audience. The insurance
industry is still a relatively new market for ClickSoftware, and
this win is evidence to the need for scheduling and optimization
solutions in this important industry, and to our ability to serve
as the provider of such solution," said Hannan Carmeli, Chief
Operating Officer at ClickSoftware. ClickSoftware solutions will
optimize the scheduling for several hundred mobile claims
representatives ensuring more inspections take place every day and
improved compliance with service level agreements. They will also
provide greater control and visibility over hundreds of independent
contractors who work in partnership with the insurance company.
Street-level-routing features ensure the inspectors take the most
efficient routes between jobs to increase productivity and reduce
travel time. The insurance company will also use ClickAnalyze
Reporting which provides full visibility of operational data that
exists in the system - enabling decision makers to gain insights
about the performance of the operation and to proactively manage
them. This data - which is extracted from ClickSoftware's
ServiceOptimization Suite - is presented in an easy-to-understand
format that enables managers, dispatchers and other support
personnel to immediately identify opportunities and address
problems before they become crises. ClickMobile will ensure the
company's IT managers and claims representatives have the most
updated information about job status, priorities, history,
location, etc. The solution wirelessly connects field employees via
their handheld devices to job information for field activities and
tasks. The claims representatives can also quickly update customer
service managers as to job status, location and delays. Together,
ClickSchedule, ClickMobile and ClickLocate establish the foundation
for the real time service enterprise, providing continuous
real-time optimization of the service delivery process. This
minimizes travel time, improves response during emergency
situations, maximizes productivity of the inspectors and,
ultimately, increases customer satisfaction. About ClickSoftware
ClickSoftware is the leading provider of mobile workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From
proactive customer demand forecasting and capacity planning to
real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 100 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
(781)-272-5903 or (888)-438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934. These forward-looking statements include, but
are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of
growth, and expectations regarding future closing of contracts,
receipt of orders, recognition of revenues and deferred revenues.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected. Achievement
of these results by ClickSoftware may be affected by many factors,
including, but not limited to, risks and uncertainties regarding
the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales
to potential customers in a timely manner and maintain or
strengthen relationships with strategic partners, the timing of
revenue recognition, foreign currency exchange rate fluctuations,
and ClickSoftware's ability to maintain or increase its sales
pipeline. The forward-looking statements contained in this press
release are subject to other risks and uncertainties, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended
December 31, 2007 and in subsequent filings with the Securities and
Exchange Commission. Clicksoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. Contacts: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
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