Environment Agency Selects ClickSoftware for Optimized Mobile Workforce Management
24 Setembro 2008 - 9:00AM
PR Newswire (US)
U.K. Agency To Deploy Workforce Scheduling and Mobility as Part of
a Broader Change Program Designed to Enable Multiple Departments to
Work More Closely and Efficiently BURLINGTON, Massachusetts,
September 24 /PRNewswire-FirstCall/ -- ClickSoftware Technologies
Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce
management and service optimization solutions, today announced that
they have entered into a strategic partnership with the Environment
Agency, a public body protecting the environment in England and
Wales. The Environment Agency will use ClickSoftware's
ServiceOptimization Suite to manage their mobile workforce who are
responsible for monitoring water quality and levels throughout the
region. The initial order will support a few hundred people out of
a workforce of several thousand that operate in the field. The
Environment Agency chose ClickSchedule to replace a manual
scheduling system. The previous system allowed technicians
scattered across multiple territories to make their own schedules
for conducting a variety of samples in rivers, streams, lakes,
tidal estuaries and beaches during the day. "As an organization
that aims to live up to the highest possible standards in our
dealings with all our customers, we are continuously looking at
ways in which we can improve our processes," said Jeremy Frost,
Operations Development Executive at Environment Agency. "We are
confident that our partnership with ClickSoftware will enable us to
improve our mobile workforce management process through automation
and consistent decision making. The combination of optimized
scheduling and mobility will help us to increase the volume of
environmental testing being performed each year as well as reducing
our carbon footprint through the elimination of unnecessary
travel." The Environment Agency will integrate ClickSchedule,
ClickMobile and ClickAnalyze into its enterprise resource planning
(ERP) system enabling real-time decision support and optimization.
ClickSchedule will automatically schedule technicians days in
advance, playing a part in reducing the carbon foot print by
reducing unnecessary journeys. ClickMobile will deliver updated
scheduling information and instructions, including the type of
samples to take at each site. Technicians will use it to record the
bar code for each sample they take to ensure accuracy. That
information will go back to ClickSchedule and then to the
Environment Agency's sample management systems, which give lab
technicians the information they need when testing the samples. Any
necessary repeat samples can be targeted and conducted at the best
time within a broader schedule of activity rather than repeating
unnecessary batch sampling. The tight integration between
ClickMobile and ClickSchedule will ensure that when information is
communicated from the field, such as tests taking longer than
expected, ClickSchedule can automatically act upon this data to
ensure that the schedule remains optimized. ClickAnalyze will allow
staff at the Environment Agency to create real time operational
performance reports, monitor field force performance in real time,
control service operations, including service level, sampling
trends and times, associated costs and revenues. These reports can
be produced by each stakeholder easily within minutes. "We are
proud to be partnering with the leading public body focused on
protecting and improving the environment in England and Wales, said
Professor Moshe BenBassat, CEO of ClickSoftware. "The Environment
Agency processes thousands of samples a day to ensure high
standards of water quality. Deploying workforce optimization
technology will increase sampling efficiency and help play a part
in reducing the carbon footprint of the organization." About
Environment Agency The Environment Agency is the leading public
body for protecting and improving the environment in England and
Wales. With around 12,500 staff and a budget of just over GBP1
billion, it's our job to make sure that air, land and water are
looked after by everyone in today's society, so that tomorrow's
generations inherit a cleaner, healthier world., For more
information visit http://www.environment-agency.gov.uk/. About
ClickSoftware ClickSoftware is the leading provider of mobile
workforce management and service optimization solutions that create
business value for service operations through higher levels of
productivity, customer satisfaction and cost effectiveness.
Combining educational, implementation and support services with
best practices and its industry-leading solutions, ClickSoftware
drives service decision making across all levels of the
organization. From proactive customer demand forecasting and
capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources.
With over 100 customers across a variety of industries and
geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned
to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or
visit http://www.clicksoftware.com/. This press release contains
express or implied forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future
results of operations, visibility into future periods, growth and
rates of growth, and expectations regarding future closing of
contracts, receipt of orders, recognition of revenues and deferred
revenues. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be
affected by many factors, including, but not limited to, risks and
uncertainties regarding the general economic outlook, the length of
or changes in ClickSoftware's sales cycle, ClickSoftware's ability
to close sales to potential customers in a timely manner and
maintain or strengthen relationships with strategic partners, the
timing of revenue recognition, foreign currency exchange rate
fluctuations, and ClickSoftware's ability to maintain or increase
its sales pipeline. The forward-looking statements contained in
this press release are subject to other risks and uncertainties,
including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20F for the year
ended December 31, 2007 and in subsequent filings with the
Securities and Exchange Commission. Clicksoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise. Contacts: Joanna
Giannotti Adam J. Rosen ClickSoftware, Inc. +1-646-536-3865
+1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd
CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865,
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