Field Service Optimization Software Provider Acknowledged for Innovation in Streamlining Field Service Schedules BURLINGTON, Massachusetts, October 21 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), today announced it has been named a Fall 2008 Recognized Innovator by the Association for Services Management International (AFSMI) and the Service & Support Professionals Association (SSPA). ClickSoftware secured the Innovation in Streamlining Field Service Schedules Award at the "Winning Service Strategies in a Shifting Global Economy" conference today in Las Vegas. Winners and finalists were selected by a panel of judges, including industry experts, AFSMI and SSPA members and the organizations' vice president of technology research, John Ragsdale. "SSPA and AFSMI Research focused on a topic becoming a common boardroom conversation today: how companies can shrink their corporate carbon footprint through 'green' initiatives," said Ragsdale. "While the primary focus of most corporate green projects has been reducing electric consumption, these awards center on processes and technologies specific to customer support, such as virtual support operations, reducing field service visits, and field service schedule optimization. We're delighted to honor ClickSoftware as an industry leader who is embracing green support initiatives." The Innovation in Streamlining Field Service Schedules Award recognizes ClickSoftware as a provider of innovative technology that streamlines the scheduling and dispatch of field resources, increasing productivity for onsite appointments and ensuring the right mix of parts and skills are included to eliminate return visits. ClickSoftware products were also recently recognized when consumer electronics giant Best Buy won Mobile Enterprise's Mobilizer Award for Best Field Service Deployment using ClickSchedule mobile workforce optimization software. "AFSMI and SSPA are watch towers for the field service industry, tracking the latest trends and spotlighting the technologies that mean the most to service enterprises," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "Winning this award is a significant honor and a testament to our commitment to helping customers deliver on their service commitments, increase revenues and reduce their carbon footprint. The U.K. Environment Agency is an example of that commitment as it uses ClickSchedule to more efficiently schedule water quality testing throughout the country, reducing unnecessary travel." More information on the conference and the AFSMI/SSPA Recognized Innovators can be found at http://www.thesspa.com/ and http://www.afsmi.com/. About AFSMI Founded in 1975, the Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value for their customers. AFSMI members range from major Global 2000 companies to smaller, regional players and individual service professionals. For more information visit http://www.afsmi.com/. About the SSPA As the industry's foremost professionals association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. For more information, visit http://www.thesspa.com/. About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision-making, incorporating scheduling, mobility and location based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, MA and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or (888) 438-3308, or visit http://www.clicksoftware.com/. Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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