Global Service and Support Associations Honor ClickSoftware as a Recognized Innovator
21 Outubro 2008 - 6:30PM
PR Newswire (US)
Field Service Optimization Software Provider Acknowledged for
Innovation in Streamlining Field Service Schedules BURLINGTON,
Massachusetts, October 21 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd. (NasdaqCM: CKSW), today announced it has been
named a Fall 2008 Recognized Innovator by the Association for
Services Management International (AFSMI) and the Service &
Support Professionals Association (SSPA). ClickSoftware secured the
Innovation in Streamlining Field Service Schedules Award at the
"Winning Service Strategies in a Shifting Global Economy"
conference today in Las Vegas. Winners and finalists were selected
by a panel of judges, including industry experts, AFSMI and SSPA
members and the organizations' vice president of technology
research, John Ragsdale. "SSPA and AFSMI Research focused on a
topic becoming a common boardroom conversation today: how companies
can shrink their corporate carbon footprint through 'green'
initiatives," said Ragsdale. "While the primary focus of most
corporate green projects has been reducing electric consumption,
these awards center on processes and technologies specific to
customer support, such as virtual support operations, reducing
field service visits, and field service schedule optimization.
We're delighted to honor ClickSoftware as an industry leader who is
embracing green support initiatives." The Innovation in
Streamlining Field Service Schedules Award recognizes ClickSoftware
as a provider of innovative technology that streamlines the
scheduling and dispatch of field resources, increasing productivity
for onsite appointments and ensuring the right mix of parts and
skills are included to eliminate return visits. ClickSoftware
products were also recently recognized when consumer electronics
giant Best Buy won Mobile Enterprise's Mobilizer Award for Best
Field Service Deployment using ClickSchedule mobile workforce
optimization software. "AFSMI and SSPA are watch towers for the
field service industry, tracking the latest trends and spotlighting
the technologies that mean the most to service enterprises," said
Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "Winning
this award is a significant honor and a testament to our commitment
to helping customers deliver on their service commitments, increase
revenues and reduce their carbon footprint. The U.K. Environment
Agency is an example of that commitment as it uses ClickSchedule to
more efficiently schedule water quality testing throughout the
country, reducing unnecessary travel." More information on the
conference and the AFSMI/SSPA Recognized Innovators can be found at
http://www.thesspa.com/ and http://www.afsmi.com/. About AFSMI
Founded in 1975, the Association for Services Management
International (AFSMI) is the global leader in helping service
professionals and field services organizations deliver more value
for their customers. AFSMI members range from major Global 2000
companies to smaller, regional players and individual service
professionals. For more information visit http://www.afsmi.com/.
About the SSPA As the industry's foremost professionals
association, the Service & Support Professionals Association
(SSPA) is a key resource for the information and best practices
needed to make better business decisions. It brings together the
best minds from across the industry spectrum - from established
companies with successful track records to the pioneering newcomers
with out-of-the-box ideas. The SSPA also partners with thought
leaders such as J.D. Power and Associates and the Wharton School to
create programs that benefit the industry. For more information,
visit http://www.thesspa.com/. About ClickSoftware ClickSoftware is
the leading provider of mobile workforce management and service
optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time
decision-making, incorporating scheduling, mobility and location
based services, ClickSoftware helps service organizations get the
most out of their resources. With over 100 customers across a
variety of industries and geographies, and strong partnerships with
leading platform and system integration partners - ClickSoftware is
uniquely positioned to deliver superb business performance to any
organization. The company is headquartered in Burlington, MA and
Israel, with offices in Europe, and Asia Pacific. For more
information about ClickSoftware, please call +1-781-272-5903 or
(888) 438-3308, or visit http://www.clicksoftware.com/. Contacts:
Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235
DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts:
Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,
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