Contract Highlights ClickSoftware's Important Progress in the French Market BURLINGTON, Massachusetts, November 4 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce management and service optimization solutions announced today that e.l.m leblanc, a leading manufacturer of gas heating systems, has selected their solution for Installation, Maintenance and Repair Services (ClickIMRS) to improve the efficiency and effectiveness of their service operation. e.l.m leblanc is a subsidiary of Bosch, Europe's market leader in heating solutions. The company employs 700 people and achieves annual sales of 120 millions Euros. As a major manufacturer of wall-mounted gas boilers, e.l.m leblanc is the French market leader for hot water heaters. It also manages after-sales servicing for its products with a team of 300 technicians. e.l.m leblanc will use ClickIMRS to manage the scheduling and street level routing of around 300 field technicians. These engineers will handle over 300,000 customer appointments per year ranging from planned maintenance visits to daily customer service requests and emergency calls. "We are continually looking at ways in which we can drive operational efficiencies through the introduction of new technologies," said Eric Payan, CIO of e.l.m leblanc. "The introduction of optimized scheduling and routing has the dual advantage of not only driving down costs but also enhancing customer satisfaction and, consequently, preventing customer churn." ClickIMRS was designed to meet the unique needs of mid-sized service organizations with up to 500 field resources, helping them increase productivity, manage growth, improve service levels and revenues - all for a very attractive Total Cost of Ownership (TCO). Implementing an optimized scheduling and routing solution will enable e.l.m leblanc to improve the efficiency of their field service operation and response time to customer service requests. e.l.m leblanc selected ClickSoftware because of the flexibility and configurability of the product as well as ClickSoftware's proven expertise in the service industry. The ability of ClickSoftware to introduce a quick and low risk implementation plan around its ClickIMRS offering was also instrumental to the selection. "Our partnership with e.l.m leblanc marks our commitment to the French market as we broaden our local implementation and technical support capabilities," said Hannan Carmeli, COO of ClickSoftware. "In the current economic climate it is more important than ever that companies find ways of becoming more efficient without compromising on service level and customer satisfaction. Field service optimization technology is one of the few investments available today that can help achieve just that," continued Carmeli. About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that ClickSoftware may fail to expand its activities in the market; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 20-F for the year ended December 31, 2007, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 Adam J. Rosen +1-646-536-3865 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc. +1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865,

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