e.l.m. leblanc Selects ClickSoftware For Optimized Mobile Workforce Management
04 Novembro 2008 - 11:00AM
PR Newswire (US)
Contract Highlights ClickSoftware's Important Progress in the
French Market BURLINGTON, Massachusetts, November 4
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqCM: CKSW), the leading provider of mobile workforce
management and service optimization solutions announced today that
e.l.m leblanc, a leading manufacturer of gas heating systems, has
selected their solution for Installation, Maintenance and Repair
Services (ClickIMRS) to improve the efficiency and effectiveness of
their service operation. e.l.m leblanc is a subsidiary of Bosch,
Europe's market leader in heating solutions. The company employs
700 people and achieves annual sales of 120 millions Euros. As a
major manufacturer of wall-mounted gas boilers, e.l.m leblanc is
the French market leader for hot water heaters. It also manages
after-sales servicing for its products with a team of 300
technicians. e.l.m leblanc will use ClickIMRS to manage the
scheduling and street level routing of around 300 field
technicians. These engineers will handle over 300,000 customer
appointments per year ranging from planned maintenance visits to
daily customer service requests and emergency calls. "We are
continually looking at ways in which we can drive operational
efficiencies through the introduction of new technologies," said
Eric Payan, CIO of e.l.m leblanc. "The introduction of optimized
scheduling and routing has the dual advantage of not only driving
down costs but also enhancing customer satisfaction and,
consequently, preventing customer churn." ClickIMRS was designed to
meet the unique needs of mid-sized service organizations with up to
500 field resources, helping them increase productivity, manage
growth, improve service levels and revenues - all for a very
attractive Total Cost of Ownership (TCO). Implementing an optimized
scheduling and routing solution will enable e.l.m leblanc to
improve the efficiency of their field service operation and
response time to customer service requests. e.l.m leblanc selected
ClickSoftware because of the flexibility and configurability of the
product as well as ClickSoftware's proven expertise in the service
industry. The ability of ClickSoftware to introduce a quick and low
risk implementation plan around its ClickIMRS offering was also
instrumental to the selection. "Our partnership with e.l.m leblanc
marks our commitment to the French market as we broaden our local
implementation and technical support capabilities," said Hannan
Carmeli, COO of ClickSoftware. "In the current economic climate it
is more important than ever that companies find ways of becoming
more efficient without compromising on service level and customer
satisfaction. Field service optimization technology is one of the
few investments available today that can help achieve just that,"
continued Carmeli. About ClickSoftware ClickSoftware is the leading
provider of mobile workforce management and service optimization
solutions that create business value for service operations through
higher levels of productivity, customer satisfaction and cost
effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of
the organization. From proactive customer demand forecasting and
capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources.
With over 100 customers across a variety of industries and
geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned
to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or
visit http://www.clicksoftware.com/. This press release contains
express or implied forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933, as amended, and Section
21E of the Exchange Act. These forward-looking statements include,
but are not limited to, those regarding growth in ClickSoftware's
revenues and sales and partner networks. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors, which may cause actual results or performance to be
materially different from those projected. ClickSoftware's
achievement of these results may be affected by many factors,
including among others, the following risks: that ClickSoftware may
fail to expand its activities in the market; and other risks
associated with ClickSoftware's business. For additional
information regarding risks relating to ClickSoftware's business,
see ClickSoftware's filings with the Securities and Exchange
Commission including ClickSoftware's annual report on Form 20-F for
the year ended December 31, 2007, and subsequent filings with the
Securities and Exchange Commission. ClickSoftware does not
undertake to update any forward-looking statements. Contacts:
Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 Adam J.
Rosen +1-646-536-3865 DATASOURCE: ClickSoftware Technologies Ltd
CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.
+1-781-272-5903 x2235, ; Adam J. Rosen, +1-646-536-3865,
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