Major UK Energy Company to Expand Usage of ClickSchedule to Cover Hundreds of Sales Representatives Across South East Region BURLINGTON, Massachusetts, February 9 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce management and service optimization solutions, today announced it signed a contract with EDF Energy, one of the UK's largest energy companies and a wholly-owned subsidiary of the EDF Group, for additional licenses and services to manage and optimize an additional mobile workforce. These licenses will be used to automate the scheduling and route optimization for around 500 field sales representatives. EDF Energy is a wholly-owned subsidiary of the EDF Group, which is among the largest of Europe's energy groups. Generating nearly a quarter of the UK's electricity, EDF Energy employs nearly 20,000 people, and delivers power to 7.9 million customer homes and businesses through its electricity networks. "We are delighted to continue to work with ClickSoftware," said Lisa Lewis, EDF Energy project manager. "We started with improving scheduling efficiencies around meter-reading and expanded that out to cover meter operations. Recently we started looking for a solution that could handle the challenge of scheduling our field sales teams. Our successful partnership with ClickSoftware made it a natural solution. Using a single platform for managing our field resources within the Customers function will mean we can leverage all of our resources in the future to deliver improved customer service." EDF Energy has been using ClickSoftware's optimized scheduling solution, ClickSchedule, within its Customers function. This deals with all domestic customers, handling everything from signing up new customers to dealing with billing queries. It covers small to medium enterprises (SME) and large companies. In 2001, EDF Energy selected and deployed ClickSchedule to support the company in its strategy to offer responsive multi-utility meter reading services to UK energy suppliers. At the time they were looking for a proven and usable solution to help improve work management and customer satisfaction. In 2005 ClickSchedule was expanded out into the meter operations group, where scheduling demands differed; requiring lower volumes of people for one job to be managed. Now, in the meter operations unit, up to 5,500 jobs are scheduled each week for 225 technicians. ClickSchedule provides appointment bands ranging from AM or PM only, to two hour slots or all day appointments. In addition, within the meter reading unit EDF Energy completes up to 10 million meter reads a year, of which 80% are electricity and 20% are gas. ClickSchedule provides 450 meter readers with up to 150 to 200 jobs a day in urban areas. The system will now be used to manage a sales force of several hundred door-to-door field people who encourage households to switch energy providers. The benefits of managing this workforce within an optimized scheduling solution include making the process more efficient and responsive to local market requirements. For example, if the marketing team was planning a local campaign to encourage people to switch from their current supplier to EDF Energy, then they would make sure to send the appropriate number of sales people to that area to best leverage the campaign. "It is always pleasing when an existing customer demonstrates the confidence and satisfaction with our solutions by leveraging them into new parts of the business," said ClickSoftware President and Chief Operating Officer Hannan Carmeli. "The ability of ClickSchedule to handle almost any business scenario in human capital management is a major benefit to organizations looking to consolidate the number of IT systems as well as drive greater efficiencies. Scheduling sales people is a new and exciting challenge for ClickSoftware and we look forward to working with EDF Energy to further expand our footprint within the organization." ClickSchedule automates scheduling by considering myriad variables such as resource availability, skill, location, equipment, etc. as well as real-time events in the field like unscheduled emergencies or jobs that take longer than expected. Factoring such information enables ClickSchedule to send the right person to the right job, ensuring efficient work completion and increasing customer satisfaction. About EDF Energy The combination of EDF Energy and British Energy forms one of the UK's largest energy companies. The combined business is the UK's largest producer of electricity. With a current installed capacity of around 16.5GW, we produce almost one-quarter of the nation's electricity from our nuclear, coal and gas power stations, as well as combined heat and power plants and wind farms. We provide power to a quarter of the UK's population via our electricity distribution networks in London, the South East and the East of England and supply gas and electricity to over 5.5 million business and residential customers. Through Our Climate and Social Commitments we have launched the biggest environmental and social packages of any UK energy company. The company is also a key player in national infrastructure projects including management of private electricity networks serving four London airports and the Channel Tunnel Rail Link, the country's first major new railway in 100 years. EDF Energy and British Energy together employ nearly 20,000 people at locations across the UK. The combined companies are part of EDF Group, one of Europe's largest power companies. EDF is the official energy utilities partner and sustainability partner of the London 2012 Olympic and Paralympic Games. About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include, but are not limited to, those statements regarding future results of operations, visibility into future periods, growth and rates of growth, and expectations regarding future closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. Achievement of these results by ClickSoftware may be affected by many factors, including, but not limited to, risks and uncertainties regarding the general economic outlook, the length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to close sales to potential customers in a timely manner and maintain or strengthen relationships with strategic partners, the timing of revenue recognition, foreign currency exchange rate fluctuations, and ClickSoftware's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20F for the year ended December 31, 2007 and in subsequent filings with the Securities and Exchange Commission. ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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