Leading Industry Analyst Firm Positions ClickSoftware in Visionaries Quadrant in 2009 Field Service Management Magic Quadrant
18 Maio 2009 - 9:45AM
PR Newswire (US)
Evaluation Based on Completeness of Vision and Ability to Execute
BURLINGTON, Massachusetts, May 18 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading
provider of mobile workforce management and service optimization
solutions, today announced that Gartner, Inc. has positioned
ClickSoftware in the Visionaries Quadrant in the analyst firm's May
2009 "Magic Quadrant for Field Service Management".(1) "The
downturn in the global economic markets over the last few months is
forcing companies to find ways in which they can reduce costs
without impacting the level of customer service. This has resulted
in even more attention being paid by senior executives across many
industries to their field service operation. To be considered
visionary in such a market, you have to continually innovate and
provide new value. We believe Gartner's assessment shows that
ClickSoftware has consistently met this challenge, and we are
making every effort to continue to do so," said ClickSoftware's
Chairman and CEO Dr. Moshe BenBassat. "The company has been
generating cash for the last few years and our financial stability
combined with our sales and delivery execution capabilities instill
confidence in current and prospective customers." ClickSoftware has
experienced significant growth. The results over the last 12 months
show significant improvement in just about every aspect of the
business: revenue growth, profitability, margins, EPS, and cash.
During that timeframe, the Company has continued to win significant
deals in the utilities and telecommunications markets such as
Scottish Water, T-Home, and Sasktel. The Company has also
experienced penetration into the Insurance and Public Sector with
deals including Safeco, Norwich Union (soon to be Aviva) and
Environment Agency. In early 2009, ClickSoftware announced the
launch of ClickContact, a new solution for customer interaction
management and the newest addition to the Company's
ServiceOptimization Suite. ClickContact helps service organizations
improve customer service by facilitating better communication with
customers. Starting with self-service appointment booking via the
Internet, and continuing on the day of service with on-going
reporting on the expected arrival time of the technician as more
accurate and up-to-date schedule information becomes available.
Over the last twelve months, ClickSoftware has also invested
significantly in its mobile solution. ClickMobile now supports the
full range of field activities from sending and receiving real-time
situation updates, managing work orders, filling timesheets, as
well as speeding up manual administrative work through automated
and semi-automated processes. From the field perspective, the
application wirelessly connects field service technicians to
different back-end systems in order to view and modify job tickets
information, assignments, timesheets, spare parts and more. Field
technicians can view service history, accept or reject job
dispatches, send messages, book appointments, capture signatures
for proof of service, record work performed, scan barcodes for easy
data entry, capture equipment or customer information, manage spare
parts, print invoices, report their working hours, get turn by turn
driving directions and more. Additionally, ClickMobile is tightly
integrated with the decision making engine of ClickSchedule
enabling automated decision making based on data that arrives from
the field. The full 2009 Gartner Field Service Management Magic
Quadrant report can be found, compliments of ClickSoftware, at the
following URL - http://www.clicksoftware.com/Gartner. (1) Gartner,
Inc. "Magic Quadrant for Field Service Management" by Michael Maoz
and William Clark, May 5, 2009 About the Magic Quadrant The Magic
Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any
vendor, product or service depicted in the Magic Quadrant, and does
not advise technology users to select only those vendors placed in
the "Leaders" quadrant. The Magic Quadrant is intended solely as a
research tool, and is not meant to be a specific guide to action.
Gartner disclaims all warranties, express or implied, with respect
to this research, including any warranties of merchantability or
fitness for a particular purpose. About ClickSoftware ClickSoftware
is the leading provider of mobile workforce management and service
optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time
decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 120 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The Company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
(781)-272-5903 or +1-(888)-438-3308, or visit
http://www.clicksoftware.com/. Contacts: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
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