Anglian Water Wins First 'Service Excellence' Award at ClickConnect Europe 2009 Conference
15 Junho 2009 - 9:00AM
PR Newswire (US)
Amid Record Attendance and Growing Interest in ClickSoftware
Solutions, the Company Also Recognizes Direct Energy as 10-year
Customer BURLINGTON, Massachusetts, June 15 /PRNewswire-FirstCall/
-- ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading
provider of mobile workforce management and service optimization
solutions, made Anglian Water the first recipient of its Service
Excellence Award in front of a record-attendance audience at the
recently concluded ClickConnect Europe 2009 Forum. The two-day
event at London's Twickenham Stadium also saw ClickSoftware
recognize 10-year-customer Direct Energy for its loyalty and
demonstrate recently added features of its industry-leading
ClickMobile field-service management solution. Anglian Water is the
largest water and wastewater company in England and Wales, serving
more than 5 million residential and business customers over an area
covering 27,500 square kilometers. The company uses ClickSoftware's
ServiceOptimization Suite to manage maintenance and reactive and
planned repairs to its water and wastewater infrastructure.
Presenting the award to Anglian Water, ClickSoftware Founder and
CEO, Dr. Moshe BenBassat, described the company as viewing "service
optimization as an opportunity, not a challenge." "Anglian Water
has been a ClickSoftware customer since 2005 and a Customer
Advisory Board Member since 2007. In that time it has demonstrated
quantifiable business benefits that include reducing travel time by
24 percent, reducing overtime by 11 percent and improving service
levels by 33 percent without incurring any additional cost,"
BenBassat said. "Terrific performance, yet this company continues
to ask questions and challenge ClickSoftware as to where else it
can leverage technology and business process improvement to drive
efficiency gains. From improving its customer service to reducing
carbon emissions, it consistently seeks ways in which it can lead
their service business to excellence." In addition to recognizing
Anglian Water's accomplishments, ClickSoftware also presented
10-year customer Direct Energy with an appreciation award. Direct
Energy uses ClickSoftware's ClickSchedule solution to manage
heating and cooling systems maintenance, repair and installation
for more than 1.3 million customers in Ontario, Canada.
"ClickSchedule has helped us maintain a competitive edge against
regional service providers while improving our technician
productivity," said Bryan Ward, Director of Planning and Logistics
at Direct Energy. "We started with ClickSoftware in 1999 and have
always considered it more of a partner than a vendor." Another
solution in the ClickSoftware ServiceOptimization Suite,
ClickMobile, was the focus of intense attention generated by the
2009 Aberdeen AXIS(TM) Report on Mobile Field Service, which named
ClickSoftware a "Champion" largely on the strength of ClickMobile.
ClickSoftware demonstrated the software's ability to adapt to
customers' business processes and to unify field service and
dispatch in a cohesive environment. "Despite the economy, or maybe
because of it, companies in every industry are showing intense
interest in optimizing their customer service," said Simon Morris,
Vice President of Marketing at ClickSoftware. "The response we
received from existing customers, partners and prospects at
ClickConnect confirms that companies consider superior customer
service a key to continued success." About ClickSoftware
ClickSoftware is the leading provider of mobile workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry-leading solutions, ClickSoftware drives
service decision-making across all levels of the organization. From
proactive customer-demand forecasting and capacity planning to
real-time decision-making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 130 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners,
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Massachusetts and Israel, with offices in Europe, and
Asia Pacific. For more information about ClickSoftware, please call
+1-781-272-5903 or +1-888-438-3308, or visit
http://www.clicksoftware.com/. Contact: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Joanna Giannotti, ClickSoftware, Inc.,
+1-781-272-5903 x2235,
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