Amid Record Attendance and Growing Interest in ClickSoftware Solutions, the Company Also Recognizes Direct Energy as 10-year Customer BURLINGTON, Massachusetts, June 15 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading provider of mobile workforce management and service optimization solutions, made Anglian Water the first recipient of its Service Excellence Award in front of a record-attendance audience at the recently concluded ClickConnect Europe 2009 Forum. The two-day event at London's Twickenham Stadium also saw ClickSoftware recognize 10-year-customer Direct Energy for its loyalty and demonstrate recently added features of its industry-leading ClickMobile field-service management solution. Anglian Water is the largest water and wastewater company in England and Wales, serving more than 5 million residential and business customers over an area covering 27,500 square kilometers. The company uses ClickSoftware's ServiceOptimization Suite to manage maintenance and reactive and planned repairs to its water and wastewater infrastructure. Presenting the award to Anglian Water, ClickSoftware Founder and CEO, Dr. Moshe BenBassat, described the company as viewing "service optimization as an opportunity, not a challenge." "Anglian Water has been a ClickSoftware customer since 2005 and a Customer Advisory Board Member since 2007. In that time it has demonstrated quantifiable business benefits that include reducing travel time by 24 percent, reducing overtime by 11 percent and improving service levels by 33 percent without incurring any additional cost," BenBassat said. "Terrific performance, yet this company continues to ask questions and challenge ClickSoftware as to where else it can leverage technology and business process improvement to drive efficiency gains. From improving its customer service to reducing carbon emissions, it consistently seeks ways in which it can lead their service business to excellence." In addition to recognizing Anglian Water's accomplishments, ClickSoftware also presented 10-year customer Direct Energy with an appreciation award. Direct Energy uses ClickSoftware's ClickSchedule solution to manage heating and cooling systems maintenance, repair and installation for more than 1.3 million customers in Ontario, Canada. "ClickSchedule has helped us maintain a competitive edge against regional service providers while improving our technician productivity," said Bryan Ward, Director of Planning and Logistics at Direct Energy. "We started with ClickSoftware in 1999 and have always considered it more of a partner than a vendor." Another solution in the ClickSoftware ServiceOptimization Suite, ClickMobile, was the focus of intense attention generated by the 2009 Aberdeen AXIS(TM) Report on Mobile Field Service, which named ClickSoftware a "Champion" largely on the strength of ClickMobile. ClickSoftware demonstrated the software's ability to adapt to customers' business processes and to unify field service and dispatch in a cohesive environment. "Despite the economy, or maybe because of it, companies in every industry are showing intense interest in optimizing their customer service," said Simon Morris, Vice President of Marketing at ClickSoftware. "The response we received from existing customers, partners and prospects at ClickConnect confirms that companies consider superior customer service a key to continued success." About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision-making across all levels of the organization. From proactive customer-demand forecasting and capacity planning to real-time decision-making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 130 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners, ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Massachusetts and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com/. Contact: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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