Capabilities of Leveraging the Combination of Mobility With Scheduling to Bring Together People, Systems and Processes into a Collaborative Environment for Real-Time Field Service Social Networking BURLINGTON, Massachusetts, August 10 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management and service optimization solutions, today announced that it has been granted United States Patent # 7,565,338, titled "Method and System for Sharing Knowledge". The new patent relates to a method and system for capturing and sharing knowledge between the qualified personnel of a company and users or between users and qualified personnel associated with different companies. Specifically, it provides the technology basis for field technicians to post their need for help or information when experiencing difficulties with a specific job. The software automatically searches existing knowledge bases for answers, and also notifies other colleagues in the field whose profile indicates that they are available for help and have the relevant expertise to answer the question. This notification effectively creates a collaboration environment ("chat room") where documents, video, voice and text may be shared between all participants. Furthermore, this collaboration is stored for use the next time a similar problem is encountered, so that the knowledge bases are continuously improved and expanded. The collaboration capability leverages the popularity and power of social networking, delivered in a unique real-time fashion: Since the field technician needs "on the spot" answers, the innovation includes real-time alerts in order to instantly create an ad-hoc team and equip it with the required communication channels. "This patent award demonstrates our dedication to create and then protect our intellectual property for the benefit of our shareholders, as well as affirming ClickSoftware's leadership position in the creation of innovative value for service businesses," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "We continue to innovate in the service management and optimization domain, leveraging our large and highly experienced team of business analysts and technologists, as well as leveraging our extensive customer base to identify the needs and opportunities that they face." ClickSoftware has a long history of innovation in the area of decision support and optimization processes. By taking a holistic approach that integrates data transmitted from mobile devices, such as hand-held devices and GPS locators, with decision making engines, ClickSoftware products enable service operations to act in real time and improve customer responsiveness and field force productivity. In recent years, ClickSoftware was awarded Patent number 6,985,872, titled "A Method and System for Assigning Human Resources to Provide Services", for a system that unifies the analysis, forecasting, planning, scheduling and execution of service operations, leading to optimized performance across long and short time scales, and enabling agile and effective collaboration of different roles and stake-holders in the service management world. This leads to managing change by synchronizing strategic, tactical and operational decisions, and facilitating agile modifications of any such decisions to match new business directions or events. The new patent awarded today shows ClickSoftware's continued commitment to bringing together people, systems and processes into a collaborative and efficient environment, using automated processes and advanced technology in order to facilitate human work and interaction. ClickSoftware's industry-leading ServiceOptimization Suite includes technology and business services that deliver the benefits of this pioneering innovation. Some of the world's most successful service organizations are already enjoying these benefits, delivering unsurpassed service to their customers while increasing their competitiveness and their compliance with regulations and commitments. About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 130 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit http://www.clicksoftware.com/. Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,

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