ClickSoftware Awarded Patent for a Method and System for Sharing Knowledge in the Field
10 Agosto 2009 - 9:36AM
PR Newswire (US)
Capabilities of Leveraging the Combination of Mobility With
Scheduling to Bring Together People, Systems and Processes into a
Collaborative Environment for Real-Time Field Service Social
Networking BURLINGTON, Massachusetts, August 10
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqGS: CKSW), the leading provider of mobile workforce
management and service optimization solutions, today announced that
it has been granted United States Patent # 7,565,338, titled
"Method and System for Sharing Knowledge". The new patent relates
to a method and system for capturing and sharing knowledge between
the qualified personnel of a company and users or between users and
qualified personnel associated with different companies.
Specifically, it provides the technology basis for field
technicians to post their need for help or information when
experiencing difficulties with a specific job. The software
automatically searches existing knowledge bases for answers, and
also notifies other colleagues in the field whose profile indicates
that they are available for help and have the relevant expertise to
answer the question. This notification effectively creates a
collaboration environment ("chat room") where documents, video,
voice and text may be shared between all participants. Furthermore,
this collaboration is stored for use the next time a similar
problem is encountered, so that the knowledge bases are
continuously improved and expanded. The collaboration capability
leverages the popularity and power of social networking, delivered
in a unique real-time fashion: Since the field technician needs "on
the spot" answers, the innovation includes real-time alerts in
order to instantly create an ad-hoc team and equip it with the
required communication channels. "This patent award demonstrates
our dedication to create and then protect our intellectual property
for the benefit of our shareholders, as well as affirming
ClickSoftware's leadership position in the creation of innovative
value for service businesses," said Dr. Moshe BenBassat, Chairman
and CEO of ClickSoftware. "We continue to innovate in the service
management and optimization domain, leveraging our large and highly
experienced team of business analysts and technologists, as well as
leveraging our extensive customer base to identify the needs and
opportunities that they face." ClickSoftware has a long history of
innovation in the area of decision support and optimization
processes. By taking a holistic approach that integrates data
transmitted from mobile devices, such as hand-held devices and GPS
locators, with decision making engines, ClickSoftware products
enable service operations to act in real time and improve customer
responsiveness and field force productivity. In recent years,
ClickSoftware was awarded Patent number 6,985,872, titled "A Method
and System for Assigning Human Resources to Provide Services", for
a system that unifies the analysis, forecasting, planning,
scheduling and execution of service operations, leading to
optimized performance across long and short time scales, and
enabling agile and effective collaboration of different roles and
stake-holders in the service management world. This leads to
managing change by synchronizing strategic, tactical and
operational decisions, and facilitating agile modifications of any
such decisions to match new business directions or events. The new
patent awarded today shows ClickSoftware's continued commitment to
bringing together people, systems and processes into a
collaborative and efficient environment, using automated processes
and advanced technology in order to facilitate human work and
interaction. ClickSoftware's industry-leading ServiceOptimization
Suite includes technology and business services that deliver the
benefits of this pioneering innovation. Some of the world's most
successful service organizations are already enjoying these
benefits, delivering unsurpassed service to their customers while
increasing their competitiveness and their compliance with
regulations and commitments. About ClickSoftware ClickSoftware is
the leading provider of mobile workforce management and service
optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time
decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 130 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
(781) 272-5903 or (888) 438-3308, or visit
http://www.clicksoftware.com/. Contacts: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
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