Partner Communications Successfully Implements ClickSoftware for Optimized Mobile Workforce Management
11 Agosto 2009 - 9:33AM
PR Newswire (US)
Integrated Scheduling, Mobility and Analytics Enables World-Class
Service Delivery Process for Newly Launched Israeli Operation
BURLINGTON, Massachusetts, August 11 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of mobile workforce management and service optimization
solutions, announced today that it has successfully implemented
ClickSoftware's ServiceOptimization Suite at Partner Communications
Company, a leading Israeli communications operator, to effectively
manage their field service operation, increase field technicians'
productivity and ensure high standards of service at the lowest
possible cost. Partner Communications Company Ltd. is a leading
communication operator in Israel. Operating under the Orange(TM)
brand, Partner provides a broad range of high-standard services
using the most advanced technologies (GSM/GPRS/UMTS/HSDPA) to more
than 2.8 million customers, representing a market share of
approximately 32%. Orange Israel is building up its service
operation as it launches its ISP service across the country. They
will be using ClickSoftware's products to manage the scheduling and
dispatching of installation and service work. "We operate in an
extremely competitive market where we aim to provide the highest
level of service. We use ClickSoftware's ServiceOptimization Suite
to ensure that our installation work force is accurately and
optimally managed," said Alon Berman, Vice President, Internet
& Broadband at Partner Communications. Partner Communications
has deployed ClickSchedule, ClickMobile, ClickAnalyze Insight and
ClickAnalyze Reporting to ensure efficient and effective service
delivery. Together, these solutions enable continuous real-time
optimization of the service delivery process. This minimizes travel
time, improves response during emergency situations, maximizes
technicians' productivity and, ultimately, increases both customer
satisfaction and revenues. Partner Communications will use
ClickSchedule to automatically schedule its field technicians' day,
ensuring the company sends the right engineer with the right skills
to the right job at the right time. ClickMobile will connect
workers in the field to headquarters giving them up-to-the-minute
scheduling changes as well as a paperless means of receiving and
reporting on work completed to improve efficiency. To enable
business activity monitoring, Partner Communications uses
ClickAnalyze business analysis and reporting software. ClickAnalyze
provides a holistic view of everything from on-time arrivals to
repair times, while allowing managers to track service level
indicators like resource travel, workload, utilization, and "in
jeopardy" management. Orange can use this information to address
any issues and continue to increase customer satisfaction. "We are
proud to be playing a key role in supporting the efforts of Orange
Israel to build a world class service operation," said Hannan
Carmeli, President and Chief Operating Officer of ClickSoftware.
"Deploying key elements of our ServiceOptimization Suite will
enable Orange Israel to deliver on its promises to customers while
keeping costs to a minimum." About ClickSoftware ClickSoftware is
the leading provider of mobile workforce management and service
optimization solutions that create business value for service
operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting and capacity planning to real-time
decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 130 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass., and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
+1(781)272-5903 or +1(888) 438-3308, or visit
http://www.clicksoftware.com/. About Partner Communications Partner
Communications Company Ltd. ("Partner") is a leading Israeli mobile
communications operator providing GSM / GPRS / UMTS / HSDPA
services and wire free applications under the Orange(TM) brand. The
Company provides quality service and a range of features to 2.882
million subscribers in Israel (as of September 30, 2008). Partner's
ADSs are quoted on the NASDAQ Global Select Market(TM) and its
shares are traded on the Tel Aviv Stock Exchange (NASDAQ and TASE:
PTNR). Partner is a subsidiary of Hutchison Telecommunications
International Limited ("Hutchison Telecom"), a leading global
provider of telecommunications services. Hutchison Telecom
currently offers mobile and fixed line telecommunications services
in Hong Kong, and operates mobile telecommunications services in
Israel, Macau, Thailand, Sri Lanka, Vietnam and Indonesia. It was
the first provider of 3G mobile services in Hong Kong and Israel
and operates brands including "Hutch", "3" and "Orange". Hutchison
Telecom, a 10 subsidiary of Hutchison Whampoa Limited, is a listed
company with American Depositary Shares quoted on the New York
Stock Exchange under the ticker "HTX" and shares listed on the
Stock Exchange of Hong Kong under the stock code "2332". For more
information about Hutchison Telecom, see http://www.htil.com/. For
more information about Partner, see
http://www.orange.co.il/investor_site/ Contacts: ClickSoftware,
Joanna Giannotti +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: ClickSoftware, Joanna
Giannotti, +1-781-272-5903 x2235,
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