Integrated Scheduling, Mobility and Analytics Enables World-Class Service Delivery Process for Newly Launched Israeli Operation BURLINGTON, Massachusetts, August 11 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management and service optimization solutions, announced today that it has successfully implemented ClickSoftware's ServiceOptimization Suite at Partner Communications Company, a leading Israeli communications operator, to effectively manage their field service operation, increase field technicians' productivity and ensure high standards of service at the lowest possible cost. Partner Communications Company Ltd. is a leading communication operator in Israel. Operating under the Orange(TM) brand, Partner provides a broad range of high-standard services using the most advanced technologies (GSM/GPRS/UMTS/HSDPA) to more than 2.8 million customers, representing a market share of approximately 32%. Orange Israel is building up its service operation as it launches its ISP service across the country. They will be using ClickSoftware's products to manage the scheduling and dispatching of installation and service work. "We operate in an extremely competitive market where we aim to provide the highest level of service. We use ClickSoftware's ServiceOptimization Suite to ensure that our installation work force is accurately and optimally managed," said Alon Berman, Vice President, Internet & Broadband at Partner Communications. Partner Communications has deployed ClickSchedule, ClickMobile, ClickAnalyze Insight and ClickAnalyze Reporting to ensure efficient and effective service delivery. Together, these solutions enable continuous real-time optimization of the service delivery process. This minimizes travel time, improves response during emergency situations, maximizes technicians' productivity and, ultimately, increases both customer satisfaction and revenues. Partner Communications will use ClickSchedule to automatically schedule its field technicians' day, ensuring the company sends the right engineer with the right skills to the right job at the right time. ClickMobile will connect workers in the field to headquarters giving them up-to-the-minute scheduling changes as well as a paperless means of receiving and reporting on work completed to improve efficiency. To enable business activity monitoring, Partner Communications uses ClickAnalyze business analysis and reporting software. ClickAnalyze provides a holistic view of everything from on-time arrivals to repair times, while allowing managers to track service level indicators like resource travel, workload, utilization, and "in jeopardy" management. Orange can use this information to address any issues and continue to increase customer satisfaction. "We are proud to be playing a key role in supporting the efforts of Orange Israel to build a world class service operation," said Hannan Carmeli, President and Chief Operating Officer of ClickSoftware. "Deploying key elements of our ServiceOptimization Suite will enable Orange Israel to deliver on its promises to customers while keeping costs to a minimum." About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 130 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass., and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1(781)272-5903 or +1(888) 438-3308, or visit http://www.clicksoftware.com/. About Partner Communications Partner Communications Company Ltd. ("Partner") is a leading Israeli mobile communications operator providing GSM / GPRS / UMTS / HSDPA services and wire free applications under the Orange(TM) brand. The Company provides quality service and a range of features to 2.882 million subscribers in Israel (as of September 30, 2008). Partner's ADSs are quoted on the NASDAQ Global Select Market(TM) and its shares are traded on the Tel Aviv Stock Exchange (NASDAQ and TASE: PTNR). Partner is a subsidiary of Hutchison Telecommunications International Limited ("Hutchison Telecom"), a leading global provider of telecommunications services. Hutchison Telecom currently offers mobile and fixed line telecommunications services in Hong Kong, and operates mobile telecommunications services in Israel, Macau, Thailand, Sri Lanka, Vietnam and Indonesia. It was the first provider of 3G mobile services in Hong Kong and Israel and operates brands including "Hutch", "3" and "Orange". Hutchison Telecom, a 10 subsidiary of Hutchison Whampoa Limited, is a listed company with American Depositary Shares quoted on the New York Stock Exchange under the ticker "HTX" and shares listed on the Stock Exchange of Hong Kong under the stock code "2332". For more information about Hutchison Telecom, see http://www.htil.com/. For more information about Partner, see http://www.orange.co.il/investor_site/ Contacts: ClickSoftware, Joanna Giannotti +1-781-272-5903 x2235 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Contacts: ClickSoftware, Joanna Giannotti, +1-781-272-5903 x2235,

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