ClickSoftware's New ServiceOptimization Suite Version 8.0 Keeps Service Levels Ahead of Changing Market Dynamics
22 Setembro 2009 - 9:30AM
PR Newswire (US)
Service Oriented Architecture, .NET Infrastructure Adds
Integrability, Scalability and Agility for Rapid Response to
Customer Needs and Competitive Pressures BURLINGTON, Massachusetts,
September 22 /PRNewswire-FirstCall/ -- ClickSoftware Technologies
Ltd. (NasdaqGS: CKSW), the leading provider of workforce management
and service optimization solutions, today announced the general
availability of its latest version of its ServiceOptimization Suite
featuring a new infrastructure that provides higher scalability and
enables companies to rapidly modify and create services to stay
ahead of the competition. ClickSoftware ServiceOptimization Suite
8.0 automates field service forecasting, planning, scheduling,
dispatch and service business analytics. ServiceOptimization Suite
8.0's advanced .NET and new Web services-based compliant Service
Oriented Architecture (SOA) adds a robust, agile foundation to
support the suite's powerful application functionality. These new
technological underpinnings enable businesses to: - optimize
scheduling and planning through real-time monitoring of service
processes; - easily change processes and integrate new applications
into their service infrastructures; - reduce costs and improve
service quality through deeper visibility into processes; and -
implement new services ahead of competitors. "ClickSoftware's
enhancements in Version 8.0 of its ServiceOptimization Suite are
reflective of the company's continued investment in Research &
Development and in its flexibility to quickly address customer
needs, key covenants that make the firm a leader in Market
Readiness," states Sumair Dutta, Senior Research Analyst at the
Aberdeen Group. "The completed transition to a service oriented
architecture and improved interfacing with available GIS platforms
will further enhance integration and implementation timelines,
areas that are vital to survey respondents in the selection of
service management solutions." Version 8.0 also helps customers
integrate functionality into their ClickSoftware infrastructures
with a Web Services Definition Language (WSDL) that supports
standard and custom Web services, and Standard Objects Access
Protocol (SOAP) messaging support. Among its many advantages,
ServiceOptimization Suite 8.0's SOA, .NET and Web services
infrastructure supports fast, easy integration with advanced
geographical information systems (GIS) from a variety of market
vendors including ClickSoftware partners MapInfo and PTV.
ClickSoftware's enhanced GIS integration platform offers customers
the low-cost option of using their existing mapping, routing and
geocoding applications with the ServiceOptimization application.
Version 8.0 integrates smoothly with GIS and other applications
through a Web services messaging infrastructure and .NET support
that provides: - simpler integration with all systems using the
Windows Communication Foundation; and - faster custom application
development using existing Web services instead of custom coding.
"Beyond the significant long term savings for us and our clients in
transitioning our software to the state of the art SOA
architecture, Version 8.0 enables us to offer many improvements
around contractor management, shift scheduling, field service
mobility, customer contact management, location aspects both above
and below ground, virtualization and Software as a Service (SaaS)
implementations," said Dr. Moshe BenBassat, Chairman and CEO of
ClickSoftware. "The SOA architecture will also contribute in cost
savings as we integrate products from our acquisitions and
partners. This remarkable accomplishment by our product development
team sets the bar higher and distances ClickSoftware further from
potential competitors," BenBassat added. A datasheet of Version 8.0
is available for download at:
http://www.clicksoftware.com/pdf/ServiceOptimization_V8_Final.pdf
About ClickSoftware ClickSoftware is the leading provider of
workforce management and service optimization solutions that create
business value for service operations through higher levels of
productivity, customer satisfaction and cost effectiveness.
Combining educational, implementation and support services with
best practices and its industry-leading solutions, ClickSoftware
drives service decision making across all levels of the
organization. From proactive customer demand forecasting and
capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources.
With over 130 customers across a variety of industries and
geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned
to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1(781)272-5903 or +1(888)438-3308, or
visit http://www.clicksoftware.com/. Contacts: Joanna Giannotti
ClickSoftware, Inc. +1-781-272-5903 x2235 DATASOURCE: ClickSoftware
Technologies Ltd CONTACT: Contacts: Joanna Giannotti,
ClickSoftware, Inc., +1-781-272-5903 x2235,
Copyright