Workforce Management and Service Optimization Provider Launches ServiceTycoon Product for Small and Mid-Size Service Companies BURLINGTON, Mass., Dec. 1 /PRNewswire/ -- ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading provider of workforce management and service optimization solutions, announces the general availability of ServiceTycoon Version 9 -- helping small and mid-size service businesses deliver higher customer service at much lower costs. In the highly competitive SMB market, reputation and customer loyalty can make or break the business. For many though, the inefficiencies of manually intensive processes, such as scheduling service calls, billing and customer relationship management, makes it difficult to consistently deliver high levels of service. With ServiceTycoon's Web-based software-as-a-service (SaaS) model, any small to medium-sized business can automate workflows and gain full control over all parts of the service cycle -- from the initial customer call to payment. Up and running in just minutes, the solution lets contractors, installers, repair technicians and service professionals manage business quickly and efficiently -- from the office and the field, via mobile devices -- without the cost and time needed to design and build custom applications. "We're out there every day in the race to win customers hearts and minds -- it's the best way we have to grow our business," said Dave Lewis, VP and Co-founder of California-based Home Franchise Concepts ("HFC"). "With ServiceTycoon, we strike the perfect balance between serving our customers in the way they've come to expect and keeping the operations running at the lowest possible cost." "Excellent customer service is the single most compelling differentiator that small businesses have to offer," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "ServiceTycoon simplifies all aspects of delivering service, so small business owners and entrepreneurs can focus on building customer loyalty -- today's best way to thrive." Customers choose only the features that meet their business needs, define the language and terminology most familiar to their teams and map the workflow options that match their own operations. With just the click of a mouse, service business owners can -- Find more customers -- Mass mailing solutions generate more sales opportunities and keep existing customers and prospects up-to-date on special offers and new services -- Lead management applications ensure that follow-up is consistent and professional -- Win more business and target more prospects -- Timely, accurate and competitive proposals are generated in customized templates and saved for re-use -- Managers can quickly view work being quoted to ensure follow-through and deal close -- Businesses can more effectively pursue new business opportunities, and maximize closing ratios -- Deliver excellent service at the lowest cost -- Immediate visibility into pending work and available resources ensures that the right workforce is scheduled to deliver timely and responsive service. Access customer history, notes and other information in seconds from the office or the field, thus giving your customers superior and immediate service. -- Optimize billing and speed the time to payment -- Create invoices, enter payments and keep track of receivables -- Synchronization automatically transfers accounting information into QuickBooks, eliminating the need to re-enter information -- Field service teams can update the work-order, collect payment and print or email the invoice to the customer while on-site. Sales, administration, dispatch, technician and finance teams can access information, and robust security controls ensures that access is limited to only the information the individual needs to do their job. ServiceTycoon is the latest in innovative workforce management and service optimization solutions from ClickSoftware. Less than 90 days after completing the acquisition of AST, widely known in the small and mid-size service market as The Contractor Office, ClickSoftware adds to its portfolio of solutions that provide field service management solutions for businesses with 5 to 50,000 employees. "We are seeing an increasing number of organizations that have a mixture of their own internal workforce as well as working with contractors," said Hannan Carmeli. "Our uniqueness in the market is our ability, through an integrated solution between ServiceTycoon and our ServiceOptimization Suite, to contribute dramatically to the collaboration between both the service organization and the contracting companies. ServiceTycoon combined with ClickSoftware's ServiceOptimization Suite is the ultimate solution for an organization that is looking to scale its service operation and meet increasing service demands by utilizing contractors, or by utilizing a combination of internal staff and contractors." ServiceTycoon includes a unique CustomerZone portal that offers live online training sessions, video clips, easy-to-read help documents, live chat and more, for simple adoption of new customers. "We designed the website so that more than 50 percent of new customers will be able to sign up using their credit card, and fully use the service immediately without needing our help," added Carmeli. A free trial and demonstration is available at http://www.servicetycoon.com/. Pricing models are based on per user, per month and applications selected. An average service provider with 5 employees would spend less than $150 a month for the foundation edition. About ClickSoftware ClickSoftware is the leading provider of workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners -- ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Contacts: Joanna Giannotti ClickSoftware, Inc. 781-272-5903 x2235 Michael McDonough Corporate Ink (617) 969-9192 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Joanna Giannotti of ClickSoftware, Inc., +1-781-272-5903 x2235, or ; Michael McDonough of Corporate Ink, +1-617-969-9192, or , for ClickSoftware, Inc. Web Site: http://www.clicksoftware.com/ http://www.servicetycoon.com/

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