World Class SaaS Service Management Solution by ClickSoftware
01 Dezembro 2009 - 11:00AM
PR Newswire (US)
Workforce Management and Service Optimization Provider Launches
ServiceTycoon Product for Small and Mid-Size Service Companies
BURLINGTON, Mass., Dec. 1 /PRNewswire/ -- ClickSoftware
Technologies Ltd. (NASDAQ:CKSW), the leading provider of workforce
management and service optimization solutions, announces the
general availability of ServiceTycoon Version 9 -- helping small
and mid-size service businesses deliver higher customer service at
much lower costs. In the highly competitive SMB market, reputation
and customer loyalty can make or break the business. For many
though, the inefficiencies of manually intensive processes, such as
scheduling service calls, billing and customer relationship
management, makes it difficult to consistently deliver high levels
of service. With ServiceTycoon's Web-based software-as-a-service
(SaaS) model, any small to medium-sized business can automate
workflows and gain full control over all parts of the service cycle
-- from the initial customer call to payment. Up and running in
just minutes, the solution lets contractors, installers, repair
technicians and service professionals manage business quickly and
efficiently -- from the office and the field, via mobile devices --
without the cost and time needed to design and build custom
applications. "We're out there every day in the race to win
customers hearts and minds -- it's the best way we have to grow our
business," said Dave Lewis, VP and Co-founder of California-based
Home Franchise Concepts ("HFC"). "With ServiceTycoon, we strike the
perfect balance between serving our customers in the way they've
come to expect and keeping the operations running at the lowest
possible cost." "Excellent customer service is the single most
compelling differentiator that small businesses have to offer,"
said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware.
"ServiceTycoon simplifies all aspects of delivering service, so
small business owners and entrepreneurs can focus on building
customer loyalty -- today's best way to thrive." Customers choose
only the features that meet their business needs, define the
language and terminology most familiar to their teams and map the
workflow options that match their own operations. With just the
click of a mouse, service business owners can -- Find more
customers -- Mass mailing solutions generate more sales
opportunities and keep existing customers and prospects up-to-date
on special offers and new services -- Lead management applications
ensure that follow-up is consistent and professional -- Win more
business and target more prospects -- Timely, accurate and
competitive proposals are generated in customized templates and
saved for re-use -- Managers can quickly view work being quoted to
ensure follow-through and deal close -- Businesses can more
effectively pursue new business opportunities, and maximize closing
ratios -- Deliver excellent service at the lowest cost -- Immediate
visibility into pending work and available resources ensures that
the right workforce is scheduled to deliver timely and responsive
service. Access customer history, notes and other information in
seconds from the office or the field, thus giving your customers
superior and immediate service. -- Optimize billing and speed the
time to payment -- Create invoices, enter payments and keep track
of receivables -- Synchronization automatically transfers
accounting information into QuickBooks, eliminating the need to
re-enter information -- Field service teams can update the
work-order, collect payment and print or email the invoice to the
customer while on-site. Sales, administration, dispatch, technician
and finance teams can access information, and robust security
controls ensures that access is limited to only the information the
individual needs to do their job. ServiceTycoon is the latest in
innovative workforce management and service optimization solutions
from ClickSoftware. Less than 90 days after completing the
acquisition of AST, widely known in the small and mid-size service
market as The Contractor Office, ClickSoftware adds to its
portfolio of solutions that provide field service management
solutions for businesses with 5 to 50,000 employees. "We are seeing
an increasing number of organizations that have a mixture of their
own internal workforce as well as working with contractors," said
Hannan Carmeli. "Our uniqueness in the market is our ability,
through an integrated solution between ServiceTycoon and our
ServiceOptimization Suite, to contribute dramatically to the
collaboration between both the service organization and the
contracting companies. ServiceTycoon combined with ClickSoftware's
ServiceOptimization Suite is the ultimate solution for an
organization that is looking to scale its service operation and
meet increasing service demands by utilizing contractors, or by
utilizing a combination of internal staff and contractors."
ServiceTycoon includes a unique CustomerZone portal that offers
live online training sessions, video clips, easy-to-read help
documents, live chat and more, for simple adoption of new
customers. "We designed the website so that more than 50 percent of
new customers will be able to sign up using their credit card, and
fully use the service immediately without needing our help," added
Carmeli. A free trial and demonstration is available at
http://www.servicetycoon.com/. Pricing models are based on per
user, per month and applications selected. An average service
provider with 5 employees would spend less than $150 a month for
the foundation edition. About ClickSoftware ClickSoftware is the
leading provider of workforce management and service optimization
solutions that create business value for service operations through
higher levels of productivity, customer satisfaction and cost
effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of
the organization. From proactive customer demand forecasting and
capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware
helps service organizations get the most out of their resources.
With over 150 customers across a variety of industries and
geographies, and strong partnerships with leading platform and
system integration partners -- ClickSoftware is uniquely positioned
to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with
offices in Europe, and Asia Pacific. For more information about
ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or
visit http://www.clicksoftware.com/. This press release contains
express or implied forward-looking statements within the Private
Securities Litigation Reform Act of 1995 and other U.S. Federal
securities laws. These forward-looking statements include, but are
not limited to, those statements regarding expected benefits to
customers from using ClickSoftware's solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2008 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise. Contacts: Joanna Giannotti ClickSoftware, Inc.
781-272-5903 x2235 Michael McDonough Corporate Ink (617) 969-9192
DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Joanna
Giannotti of ClickSoftware, Inc., +1-781-272-5903 x2235, or ;
Michael McDonough of Corporate Ink, +1-617-969-9192, or , for
ClickSoftware, Inc. Web Site: http://www.clicksoftware.com/
http://www.servicetycoon.com/
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