SAP and ClickSoftware Global Reseller Agreement Experiences Strong Market Acceptance in 2009
20 Janeiro 2010 - 12:00PM
PR Newswire (US)
Growing Demand for Workforce Management and Service Optimization
Met With the SAP(R) Workforce Scheduling and Optimization
Application by ClickSoftware WALLDORF, Germany and BURLINGTON,
Mass., Jan. 20 /PRNewswire-FirstCall/ -- Since introducing a global
reseller agreement over a year ago to help customers meet the
challenge of optimizing the mobile service workforces, SAP AG
(NYSE:SAP) and ClickSoftware Technologies Ltd. (NASDAQ:CKSW) today
announced widespread adoption of its offering. Resold by SAP as the
SAP® Workforce Scheduling and Optimization application by
ClickSoftware, the solution has helped businesses around the world
in various industries, such as CEZ Group, FirstEnergy, National
Grid and Johnson Diversey, maximize mobile workforce performance
and drive operational excellence through decision support and
optimization technology. The success can be attributed to SAP's
commitment to its ecosystem strategy and has helped make
ClickSoftware, the leading provider of workforce management and
service optimization solutions, one of SAP's most valued partners.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050310/SFTH009LOGO-a)
"Best practices and tools that support resource optimization are in
demand given the critical need for service organizations to
effectively balance ever increasing customer demands with
economically-mandated cost control initiatives," states Sumair
Dutta, senior research analyst, Aberdeen Group. "Our recent
research reveals that best-in-class companies, who are nearly two
times as likely as all others to leverage dynamic scheduling and
planning solutions, are experiencing double-digit improvements in
workforce utilization and customer satisfaction with the use of
these optimization solutions." With SAP Workforce Scheduling and
Optimization, customers can reduce the complexities in service
delivery driven by huge variability in customer and service
demands, limited visibility into field operations and the rising
costs of delivering better service. The solution means that service
teams can promise on-time, effective delivery -- with the right
technicians, parts, equipments and vehicles dispatched every time.
"All too often, there's a lot of hype around the announcement of
new partnerships, which often don't translate into significant
customer benefit," said Dr. Moshe BenBassat, chairman and chief
executive officer of ClickSoftware. "Our partnership with SAP is an
exception to that norm, as customers continue to find value and
make the ultimate endorsement by investing in our solution. The
synergy between the two companies served to increase the number of
new wins, the size of the pipeline, as well as shortening the sales
cycle." As a valued SAP partner, ClickSoftware reinforces SAP's
strategy of establishing deep, long-term revenue-focused alliances
with proven best-of-breed software vendors. Milestones in 2009
included major customer wins in utilities, telecommunications,
hi-tech, capital equipment and consumer goods industries. The
solution is planned to be rolled-out to additional asset and
service intensive industries in 2010. "Service delivery is
fast-becoming a competitive differentiator for businesses," said
Kevin Ichhpurani, senior vice president, Business Development and
Strategic Alliances, SAP AG. "Our agreement with ClickSoftware
extends our SAP solution offerings through our ecosystem by
delivering software and best practices to help our clients avoid
missed, late or inefficient service calls. This translates into
increased customer retention and reduced cost within the service
operation -- two key differentiators in the current economic
climate." SAP Workforce Scheduling and Optimization triggers
real-time decision-making across all parts of the service cycle to
increase productivity -- from customer demand forecasting and
capacity planning to shift/roster planning, scheduling, mobility
and business analytics. SAP Workforce Scheduling and Optimization
complements core business suite functionality across enterprise
resource planning (ERP), customer service, enterprise asset
management, human capital management and customer relationship
management. For more information, visit the SAP Workforce
Scheduling and Optimization area of the SAP® EcoHub site. About
ClickSoftware ClickSoftware is the leading provider of workforce
management and service optimization solutions that create business
value for service operations through higher levels of productivity,
customer satisfaction and cost effectiveness. Combining
educational, implementation and support services with best
practices and its industry-leading solutions, ClickSoftware drives
service decision making across all levels of the organization. From
proactive customer demand forecasting and capacity planning to
real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations
get the most out of their resources. With over 150 customers across
a variety of industries and geographies, and strong partnerships
with leading platform and system integration partners -
ClickSoftware is uniquely positioned to deliver superb business
performance to any organization. The company is headquartered in
Burlington, Mass. and Israel, with offices in Europe, and Asia
Pacific. For more information about ClickSoftware, please call
(781) 272-5903 or (888) 438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995 and other U.S.
Federal Securities Laws. These forward-looking statements include,
but are not limited to, those statements regarding future results
of operations, visibility into future periods, growth and rates of
growth, and expectations regarding future closing of contracts,
receipt of orders, recognition of revenues and deferred revenues.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected. Achievement
of these results by ClickSoftware may be affected by many factors,
including, but not limited to, risks and uncertainties regarding
the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales
to potential customers in a timely manner and maintain or
strengthen relationships with strategic partners, the timing of
revenue recognition, foreign currency exchange rate fluctuations,
and ClickSoftware's ability to maintain or increase its sales
pipeline. The forward-looking statements contained in this press
release are subject to other risks and uncertainties, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2008 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise. About SAP SAP is the world's leading provider of
business software(*), offering applications and services that
enable companies of all sizes and in more than 25 industries to
become best-run businesses. With more than 92,000 customers in over
120 countries, the company is listed on several exchanges,
including the Frankfurt stock exchange and NYSE, under the symbol
"SAP." For more information, visit http://www.sap.com/. (*) SAP
defines business software as comprising enterprise resource
planning, business intelligence, and related applications. Any
statements contained in this document that are not historical facts
are forward-looking statements as defined in the U.S. Private
Securities Litigation Reform Act of 1995. Words such as
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materially from expectations. The factors that could affect SAP's
future financial results are discussed more fully in SAP's filings
with the U.S. Securities and Exchange Commission ("SEC"), including
SAP's most recent Annual Report on Form 20-F filed with the SEC.
Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates.
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