South Australia's largest electricity distributor is capitalizing on the very latest stand alone mobile solution from ClickSoftware to drive competitive advantage BURLINGTON, Mass., Feb. 10 /PRNewswire-FirstCall/ -- ETSA Utilities, the primary distributor of electricity to South Australia, has selected standalone mobile business software. The ClickSoftware Mobility Suite from ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading provider of workforce management and service optimization solutions. The suite will allow the business to extend the benefits of its existing enterprises systems, leverage its mobile workforce, improve their productivity, reduce costs and provide outstanding services to customers. ETSA Utilities focuses considerable effort upon achieving regulated requirements for high levels of service, reliability, safety and efficiency. The ETSA Utilities Field Services department is crucial to this as it is responsible for the construction, break/fix and the maintenance of the network for residential and commercial customers. The department identified mobile computing as key to delivering its regulatory obligations. "The success of our business is measured by the level of service we provide to our customers and this is dependent on the performance of our assets and the skilled mobile workforce that maintain them," said Grant Roach, Manager, Business Improvement at ETSA Utilities. "We realized that if we could provide our field staff with all the information they needed on a job, no matter where they were, then they would be better equipped and considerably more productive. With the ClickSoftware Mobility Suite, ETSA Utilities now has the potential to provide whatever electronic information they require, at every level in the field." ClickSoftware's Mobility Suite leverages ETSA Utilities' existing investment in technology by providing a two-way conduit that feeds important information from enterprise systems to workers on the move, whilst also collecting important operational information from their mobile devices to be fed back to the enterprise. This rapid access to applications - removing considerable administration - is particularly helpful in providing mobile workers the information they need to plan and execute their daily work. They can view the details of their next job, plan their route, perform and closeout the job. The ability to collect operational information easily is also very important. Automatic population of the SAP application at ETSA Utilities' headquarters should help eliminate costly errors, double entry and the often lengthy search for valid data associated with the manual process previously used. "The primary reasons for ETSA Utilities selecting the ClickSoftware Mobility Suite are its flexibility, low cost of ownership and completeness of solution," said Grant Roach, Manager of Business Improvement, "We went through a thorough evaluation process and by any standard the solution offered by ClickSoftware is a leap forward in mobile business computing. We will benefit from a host of powerful functional and technical advances. Its open architecture allows us to plug in any application with an integration point, its intuitive interface is easy for workers to use." Initially a pilot is being rolled out in just four months, with a view to extend it across the entire business over the coming year. Hannan Carmeli, President and Chief Operations Officer of ClickSoftware commented, "We are very pleased that ETSA Utilities has selected the ClickSoftware Mobility Suite. We believe it will provide them with major advantages in their day to day operations through configuration to their specific project needs in a rapid and cost effective way." About ETSA Utilities ETSA Utilities is the primary electricity distribution business in South Australia. Its key role is the management, maintenance and expansion of the distribution network that delivers electricity to more than 800,000 residential and business customers across the State. The network comprises about 400 zone substations, and 87,000 kilometres of power lines valued at approximately $2.7 billion. Employing about 1,800 people, ETSA Utilities is the fifth largest distributor in the Australian electricity market. Apart from its regulated business, ETSA Utilities also provides construction and maintenance services in the competitive market. About ClickSoftware ClickSoftware is the leading provider of workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting, capacity planning and shift scheduling to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding ClickSoftware's solutions and how they will help ETSA Utilities. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. The forward-looking statements contained in this press release are subject to risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. ClickSoftware Contact: Jennifer Shea ClickSoftware, Inc. 781-272-5903 x2273 DATASOURCE: ClickSoftware Technologies Ltd. CONTACT: Jennifer Shea of ClickSoftware, Inc., +1-781-272-5903 x2273, Web Site: http://www.clicksoftware.com/

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