ETSA Utilities Selects and Implements ClickSoftware's Mobility Suite
10 Fevereiro 2010 - 11:00AM
PR Newswire (US)
South Australia's largest electricity distributor is capitalizing
on the very latest stand alone mobile solution from ClickSoftware
to drive competitive advantage BURLINGTON, Mass., Feb. 10
/PRNewswire-FirstCall/ -- ETSA Utilities, the primary distributor
of electricity to South Australia, has selected standalone mobile
business software. The ClickSoftware Mobility Suite from
ClickSoftware Technologies Ltd. (NASDAQ:CKSW), the leading provider
of workforce management and service optimization solutions. The
suite will allow the business to extend the benefits of its
existing enterprises systems, leverage its mobile workforce,
improve their productivity, reduce costs and provide outstanding
services to customers. ETSA Utilities focuses considerable effort
upon achieving regulated requirements for high levels of service,
reliability, safety and efficiency. The ETSA Utilities Field
Services department is crucial to this as it is responsible for the
construction, break/fix and the maintenance of the network for
residential and commercial customers. The department identified
mobile computing as key to delivering its regulatory obligations.
"The success of our business is measured by the level of service we
provide to our customers and this is dependent on the performance
of our assets and the skilled mobile workforce that maintain them,"
said Grant Roach, Manager, Business Improvement at ETSA Utilities.
"We realized that if we could provide our field staff with all the
information they needed on a job, no matter where they were, then
they would be better equipped and considerably more productive.
With the ClickSoftware Mobility Suite, ETSA Utilities now has the
potential to provide whatever electronic information they require,
at every level in the field." ClickSoftware's Mobility Suite
leverages ETSA Utilities' existing investment in technology by
providing a two-way conduit that feeds important information from
enterprise systems to workers on the move, whilst also collecting
important operational information from their mobile devices to be
fed back to the enterprise. This rapid access to applications -
removing considerable administration - is particularly helpful in
providing mobile workers the information they need to plan and
execute their daily work. They can view the details of their next
job, plan their route, perform and closeout the job. The ability to
collect operational information easily is also very important.
Automatic population of the SAP application at ETSA Utilities'
headquarters should help eliminate costly errors, double entry and
the often lengthy search for valid data associated with the manual
process previously used. "The primary reasons for ETSA Utilities
selecting the ClickSoftware Mobility Suite are its flexibility, low
cost of ownership and completeness of solution," said Grant Roach,
Manager of Business Improvement, "We went through a thorough
evaluation process and by any standard the solution offered by
ClickSoftware is a leap forward in mobile business computing. We
will benefit from a host of powerful functional and technical
advances. Its open architecture allows us to plug in any
application with an integration point, its intuitive interface is
easy for workers to use." Initially a pilot is being rolled out in
just four months, with a view to extend it across the entire
business over the coming year. Hannan Carmeli, President and Chief
Operations Officer of ClickSoftware commented, "We are very pleased
that ETSA Utilities has selected the ClickSoftware Mobility Suite.
We believe it will provide them with major advantages in their day
to day operations through configuration to their specific project
needs in a rapid and cost effective way." About ETSA Utilities ETSA
Utilities is the primary electricity distribution business in South
Australia. Its key role is the management, maintenance and
expansion of the distribution network that delivers electricity to
more than 800,000 residential and business customers across the
State. The network comprises about 400 zone substations, and 87,000
kilometres of power lines valued at approximately $2.7 billion.
Employing about 1,800 people, ETSA Utilities is the fifth largest
distributor in the Australian electricity market. Apart from its
regulated business, ETSA Utilities also provides construction and
maintenance services in the competitive market. About ClickSoftware
ClickSoftware is the leading provider of workforce management and
service optimization solutions that create business value for
service operations through higher levels of productivity, customer
satisfaction and cost effectiveness. Combining educational,
implementation and support services with best practices and its
industry-leading solutions, ClickSoftware drives service decision
making across all levels of the organization. From proactive
customer demand forecasting, capacity planning and shift scheduling
to real-time decision making, incorporating scheduling, mobility
and location-based services, ClickSoftware helps service
organizations get the most out of their resources. With over 150
customers across a variety of industries and geographies, and
strong partnerships with leading platform and system integration
partners - ClickSoftware is uniquely positioned to deliver superb
business performance to any organization. The company is
headquartered in Burlington, Mass. and Israel, with offices in
Europe, and Asia Pacific. For more information about ClickSoftware,
please call (781) 272-5903 or (888) 438-3308, or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the Private Securities
Litigation Reform Act of 1995 and other U.S. Federal securities
laws. These forward-looking statements include, but are not limited
to, those statements regarding ClickSoftware's solutions and how
they will help ETSA Utilities. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected. The forward-looking statements contained in
this press release are subject to risks and uncertainties,
including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2008 and in subsequent filings with the
Securities and Exchange Commission. Except as otherwise required by
law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise. ClickSoftware Contact: Jennifer Shea
ClickSoftware, Inc. 781-272-5903 x2273 DATASOURCE: ClickSoftware
Technologies Ltd. CONTACT: Jennifer Shea of ClickSoftware, Inc.,
+1-781-272-5903 x2273, Web Site: http://www.clicksoftware.com/
Copyright