ClickSoftware Appoints New North American VP Sales BURLINGTON, Massachusetts, March 16 /PRNewswire-FirstCall/ -- ClickSoftware Technologies, Ltd. (NasdaqSC: CKSW), the leading provider of end-to-end service optimisation solutions, today announced the appointment of Steve Jacob as Vice President of Sales for North America. Jacob has more than 20 years' experience in sales, marketing and strategic partner development on a global scale. Previous roles include SVP Worldwide Operations at NetPerceptions, VP International at Landmark Graphics and Scopus Technology (now Siebel), and VP Sales at Ingres Corporation. "I look forward to bringing my experience in driving rapid revenue growth to ClickSoftware, to build on its customer and product success,"said Jacob. "While I will be focused on building ClickSoftware's North American sales team, the global sales and partner network that ClickSoftware enjoys will add further opportunities for growth." ClickSoftware customers represent a cross-section ofindustry leaders in the telecommunications, computer and office equipment, medical equipment, utilities, aerospace and home services sectors. More than 80 customers around the world have implemented ClickSoftware's service optimisation solutions to optimise their level of field service. "With his extensive experience and proven record in enterprise software, Steve is the right person to take sales in North America to the next level," said Dr. Moshe BenBassat, ClickSoftware's Chairman and CEO. "Steve brings with him a solid sales discipline with unique capabilities to win new sales and develop new verticals. By leveraging Steve's experience in working with business partners, and together with our business development staff, we will further broadenour relationships with our business partners in North America." he continued. About ClickSoftware ClickSoftware is the leading provider of end-to-end service optimisation solutions that maximise service revenue and customer responsiveness while minimising costs. ClickSoftware's ServiceOptimization Suite includes accurate workload forecasting, strategic and tactical workforce planning, optimised service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organisational levels and all functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, call +1-781-272-5903 or +1-888-438-3308 or visit http://www.clicksoftware.com/. This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2002, subsequent reports on Form 10-Q and Form 8-K and other filings. ClickSoftware does not undertake to update any forward-looking statements. Contacts: Ali Merifield LEWIS PR +1-617-454-1104 http://www.lewisvpr.com/ (24x7) Simon Morris ClickSoftware Technologies, Ltd. +1-781-272-5903 x2293 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Ali Merifield, LEWIS PR, +1-617-454-1104, , http://www.lewisvpr.com/ (24x7). SimonMorris, ClickSoftware Technologies, Ltd., +1-781-272-5903 x2293,

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