ClickSoftware Enables Maytag to Deliver Real Time Service Appointment Scheduling
29 Abril 2004 - 10:29AM
PR Newswire (US)
ClickSoftware Enables Maytag to Deliver Real Time Service
Appointment Scheduling BURLINGTON, Massachusetts, April 29
/PRNewswire-FirstCall/ -- ClickSoftware (NasdaqSC: CKSW), the
leading provider of end-to-end service optimization solutions,
today announced the roll out of a major field service scheduling
system supporting Maytag Services' nationwide All Brand Factory
Service operations. "Our appliances run smoothly year-after-year,
but whenever there is a problem we want to ensure any inconvenience
is minimized, so we have implemented ClickSchedule, which now
positions us to provide real time service appointment scheduling,"
said Dale Reeder, Vice-President of Field Services at Maytag.
"ClickSoftware will deliver a strong competitive advantage to
Maytag Services," he added. ClickSchedule makes real-time decisions
based on multiple variables, such as travel time, resource load,
work priority and each technician's specific area of expertise and
training. ClickSchedule enables Maytag Services to use one
application nationwide to manage hundreds of field service
resources. The new system can devise the most efficient sequence of
repairs for each technician, cutting down the total mileage
traveled, and ensuring they have the resources to complete the
service call. In addition, they will be able to offer reliable
appointment slots to their customers at the initial point of
contact, whether that is the phone or the web. By increasing the
efficiency of Maytag's field service operations, the solution will
help the company to make the transition from 'next day scheduling'
to 'real time scheduling' and support the shift from servicing only
Maytag products to servicing multiple brands. In addition to
ClickSchedule, Maytag has purchased ClickAnalyze, which will
provide real-time feedback on service performance to the company's
senior management and service directors. ClickAnalyze provides
analytic reports on workforce utilization, workload peaks and
performance impact, and Mean Time To Repair. "We selected
ClickSoftware for this project because they demonstrated both
innovation and leadership in the field of advanced scheduling
technology," said Reeder. "Through speaking with their many
national and international customers, we were able to gain a level
of comfort that their solutions were both field proven and
effective." "The Maytag brand has always been synonymous with the
highest quality goods, and is now further improving its customer
service with optimized scheduling for service appointments,"
commented Dr. Moshe BenBassat, CEO at ClickSoftware. About
ClickSoftware ClickSoftware is the leading provider of workforce
and service optimization solutions that maximize workforce
productivity and customer satisfaction while minimizing operations
costs. ClickSoftware's ServiceOptimization Suite provides an
integrated, intelligent solution for automatic, efficient, and
effective decisions over the entire service decision-making chain.
It includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
and business analytics, connecting all organizational levels and
functions. The company is headquartered in Burlington, MA and
Israel, with offices in North America, Europe, and Asia Pacific.
For more information about ClickSoftware, please call
+1-(781)-272-5903 or +1-(888)-438-3308 or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that the economic outlook may
adversely affect the demand for ClickSoftware's products; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; that ClickSoftware may fail to expand its
relationships with third parties that provide implementation and
professional services to its clients; and other risks associated
with ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2003, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. PRESS CONTACTS: Ali Merifield LEWIS PR
+1 617/454-1100 Simon Morris ClickSoftware, Inc. +1 781/272-5903,
x2293 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Ali
Merifield, LEWIS PR, +1-617/454-1100, ; Simon Morris,
ClickSoftware, Inc., +1-781/272-5903, x2293,
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