ClickSoftware to Showcase Joint IBM Asset Monitoring Solution at 'The Future of Utilities' Conference, UK
17 Maio 2004 - 9:45AM
PR Newswire (US)
ClickSoftware to Showcase Joint IBM Asset Monitoring Solution at
'The Future of Utilities' Conference, UK BURLINGTON, Massachusetts,
May 17 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd.
(NasdaqSC: CKSW), the leading provider of workforce and service
optimization solutions, will be showcasing a new integrated asset
monitoring solution that the company developed jointly with IBM at
The Adam Smith Institute's 9th annual 'Future of Utilities'
Conference, the leading strategic forum in the industry. The
solution will be shown in IBM's booth at the show, as part of IBM's
Asset Monitoring and Smart Device technology and IBM's Mobile
Workforce Management Solution for Utilities companies. With the new
integrated solution, an IBM smart device detects a potential
problem -- an outage, for example -- requiring immediate attention.
Service engineers in the field receive an SMS message from
ClickSchedule, alerting them to a new task. IBM can then provide
real-time reporting on the location of the engineer. The engineers
can download work details to a PDA or laptop, and as they complete
jobs throughout the day, can update the central system remotely
with work done, parts used, and customer billing details.
ClickSoftware's ServiceOptimization Suite manages any changes to
the schedule or skills and parts required, and automatically
re-optimizes available resources for customers. "IBM's Mobile
Workforce Management Solution for Utilities relies on business
partners such as ClickSoftware to help us bring real-time data and
dispatch capabilities to our energy clients worldwide," said Colin
Sawyer, the European Leader of IBM's Business Consulting Services
team in Utilities. "Our solutions are designed to help clients
realize quick return on investment - from reducing costs to
boosting cash flow and revenue growth. " "The utility market is a
major focus for ClickSoftware. Working with IBM has enabled
ClickSoftware to provide the leading edge tools to provide
solutions for the utility industry, said Robbie Traube,
ClickSoftware's VP Global Business Development. "The demonstration
we provide will enable Utilities to understand how these
technologies will apply across their organization enabling
increased customer benefit, higher levels of competitive advantage
while significantly increasing productivity." ClickSoftware and IBM
offer a wide variety of product and services solutions to companies
across multiple industries including utilities, telcos, healthcare,
white goods and high tech companies. ClickSoftware has also built
an integrated solution enabling engineers to send and receive
updated information on customer requests, the status of tasks or
unexpected delays, for constant re-optimization of workload,
schedules and logistics in the field. The Proof of Concept
currently resides at IBM's "La Gaude e-business Solutions Center",
IBM's dedicated customer demonstration center in Europe located in
the South of France. 'The Future of Utilities' Conference takes
place at The Marriott Grosvenor Square Hotel, London on the 19th
and 20th May 2004. To register for this event, please visit:
http://www.marketforce.eu.com/index.cfm?obj=conferences.overview&confid=23
ABOUT CLICKSOFTWARE ClickSoftware is the leading provider of
workforce and service optimization solutions that maximize
workforce productivity and customer satisfaction while minimizing
operations costs. ClickSoftware's Service Optimization Suite
provides an integrated, intelligent solution for automatic,
efficient, and effective decisions over the entire service
decision-making chain. It includes reliable customer demand and
workload forecasting, strategic and tactical capacity planning,
daily service scheduling, troubleshooting and repair support,
wireless workforce management, and business analytics, connecting
all organizational levels and functions. The company is
headquartered in Burlington, MA and Israel, with offices in North
America, Europe, and Asia Pacific. For more information about
ClickSoftware, call +1-(781)-272-5903 or +1-(888)-438-3308 or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that the economic outlook may
adversely affect the demand for ClickSoftware's products; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; that ClickSoftware may fail to expand its
relationships with third parties that provide implementation and
professional services to its clients; and other risks associated
with ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2003, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Press contacts: Ali Merifield, LEWIS PR,
+1-617/454-1100, ; Simon Morris, ClickSoftware, Inc.,
+1-781/272-5903, x2293,
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