ClickSoftware to Showcase Joint IBM Asset Monitoring Solution at 'The Future of Utilities' Conference, UK BURLINGTON, Massachusetts, May 17 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, will be showcasing a new integrated asset monitoring solution that the company developed jointly with IBM at The Adam Smith Institute's 9th annual 'Future of Utilities' Conference, the leading strategic forum in the industry. The solution will be shown in IBM's booth at the show, as part of IBM's Asset Monitoring and Smart Device technology and IBM's Mobile Workforce Management Solution for Utilities companies. With the new integrated solution, an IBM smart device detects a potential problem -- an outage, for example -- requiring immediate attention. Service engineers in the field receive an SMS message from ClickSchedule, alerting them to a new task. IBM can then provide real-time reporting on the location of the engineer. The engineers can download work details to a PDA or laptop, and as they complete jobs throughout the day, can update the central system remotely with work done, parts used, and customer billing details. ClickSoftware's ServiceOptimization Suite manages any changes to the schedule or skills and parts required, and automatically re-optimizes available resources for customers. "IBM's Mobile Workforce Management Solution for Utilities relies on business partners such as ClickSoftware to help us bring real-time data and dispatch capabilities to our energy clients worldwide," said Colin Sawyer, the European Leader of IBM's Business Consulting Services team in Utilities. "Our solutions are designed to help clients realize quick return on investment - from reducing costs to boosting cash flow and revenue growth. " "The utility market is a major focus for ClickSoftware. Working with IBM has enabled ClickSoftware to provide the leading edge tools to provide solutions for the utility industry, said Robbie Traube, ClickSoftware's VP Global Business Development. "The demonstration we provide will enable Utilities to understand how these technologies will apply across their organization enabling increased customer benefit, higher levels of competitive advantage while significantly increasing productivity." ClickSoftware and IBM offer a wide variety of product and services solutions to companies across multiple industries including utilities, telcos, healthcare, white goods and high tech companies. ClickSoftware has also built an integrated solution enabling engineers to send and receive updated information on customer requests, the status of tasks or unexpected delays, for constant re-optimization of workload, schedules and logistics in the field. The Proof of Concept currently resides at IBM's "La Gaude e-business Solutions Center", IBM's dedicated customer demonstration center in Europe located in the South of France. 'The Future of Utilities' Conference takes place at The Marriott Grosvenor Square Hotel, London on the 19th and 20th May 2004. To register for this event, please visit: http://www.marketforce.eu.com/index.cfm?obj=conferences.overview&confid=23 ABOUT CLICKSOFTWARE ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's Service Optimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, call +1-(781)-272-5903 or +1-(888)-438-3308 or visit http://www.clicksoftware.com/. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftware's revenues and sales and partner networks. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2003, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements. DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Press contacts: Ali Merifield, LEWIS PR, +1-617/454-1100, ; Simon Morris, ClickSoftware, Inc., +1-781/272-5903, x2293,

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