IBM and ClickSoftware Teaming on Field Force Automation, Workforce Management and Asset Monitoring
09 Julho 2004 - 10:02AM
PR Newswire (US)
IBM and ClickSoftware Teaming on Field Force Automation, Workforce
Management and Asset Monitoring Helping Service Companies Save
Time, Cut Costs and Strengthen Customer Satisfaction BURLINGTON,
Massachusetts, July 9 /PRNewswire-FirstCall/ -- ClickSoftware
Technologies Ltd., (NasdaqSC: CKSW) announced it will team with IBM
Global Services to streamline service technicians' schedules and
parts logistics for significantly improved customer service.
Combining ClickSoftware's algorithm-based workforce management
software with IBM Global Services' wireless integration expertise,
the companies will collaborate to offer solutions that allow
companies to dispatch people and parts on demand. "Vodafone UK's
use of ClickSoftware's ServiceOptimization Suite has enabled
effective management of our own field based engineers and improved
the availability of our network for our customers benefit," said
Kevin Millroy, Regional Operations Director, Vodafone UK. "We are
now upgrading to include additional functionality from IBM and
ClickSoftware, which in conjunction with the introduction of
Vodafone's Mobile Workforce Enabler (MWE), ensures our engineers
receive their job details almost as they are created." Under the
companies' teaming agreement, IBM and ClickSoftware are
collaborating on an integrated solution for wireless field force
automation enabling engineers to send and receive updated
information on customer requests, status of tasks, and alerts on
delays. This allows for constant re-optimization of workload,
schedules and logistics in the field. Another combined offering
involves the integration of an IBM smart device for remote
monitoring, with ClickFix. Starting with symptoms detected by IBM's
smart device, ClickFix remotely diagnoses the root cause of the
problem, recommends the required skill set and parts, and creates a
schedule request in ClickSchedule. Service engineers in the field
receive a message from ClickSchedule, alerting them to a new task.
"Teaming up with IBM deepens our presence in the growing worldwide
marketplace for workforce optimization solutions," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "Our complementary
solutions and core competencies will combine to produce
leading-edge workforce management solutions for our customers."
"IBM is hands-on with the latest in technologies to improve our
customers' performance," said Guido Bartels, Vice President,
Pervasive/Wireless Solutions, IBM EMEA. "ClickSoftware is an
excellent addition to our extensive field force automation
portfolio." About IBM IBM Global Services is the world's largest
information technology services and consulting provider, generating
record revenue and signings in 2003 of $42.6 billion and $55.5
billion, respectively. Some 180,000 professionals in more than 160
countries help clients integrate information technology with
business value -- from the business transformation and industry
expertise of IBM Business Consulting Services to hosting,
infrastructure, technology design and training services. Leveraging
IBM's unequalled scope and scale, IBM Global Services delivers
integrated, flexible and resilient processes -- across companies
and through business partners -- that enable clients to benefit
from the on demand business model by saving money and transforming
their businesses to be more competitive. For more information,
visit http://www.ibm.com/services. About Clicksoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient, and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
and business analytics, connecting all organizational levels and
functions. The company is headquartered in Burlington, MA and
Israel, with offices in North America, Europe, and Asia Pacific.
For more information about ClickSoftware, call +1-781-272-5903 or
+1-888-438-3308 or visit http://www.clicksoftware.com/ This press
release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Exchange Act. These forward-looking
statements include, but are not limited to, those regarding the
teaming relationship's effect on ClickSoftware's market presence
and on future product development. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors, which may cause actual results or performance to be
materially different from those projected. ClickSoftware's
achievement of these results may be affected by many factors,
including among others, the following risks: that IBM and
ClickSoftware will not expand their relationship as currently
anticipated; that IBM may terminate the relationship sooner than
anticipated; that IBM and ClickSoftware may not be able to jointly
develop leading-edge workforce management solutions; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; and other risks associated with ClickSoftware's
business. For additional information regarding risks relating to
ClickSoftware's business, see ClickSoftware's filings with the
Securities and Exchange Commission including ClickSoftware's annual
report on Form 10-K for the year ended December 31, 2003, and
subsequent filings with the Securities and Exchange Commission.
ClickSoftware does not undertake to update any forward-looking
statements. Contacts: Yasmeen Coning LEWIS PR +1-617-454-1106
http://www.lewisvpr.com/ (24x7) Simon Morris ClickSoftware, Inc.
+1-781-272-5903-x2293 DATASOURCE: ClickSoftware Technologies Ltd
CONTACT: Yasmeen Coning, LEWIS PR, +1-617-454-1106 ,
http://www.lewisvpr.com/ (24x7). Simon Morris, ClickSoftware, Inc.
+1-781-272-5903-x2293,
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