ETSA Utilities Selects ClickSoftware for Optimized Scheduling Solution
26 Julho 2004 - 10:00AM
PR Newswire (US)
ETSA Utilities Selects ClickSoftware for Optimized Scheduling
Solution South Australia's Largest Electricity Distributor to use
ClickSchedule and ClickAnalyze to Optimize Field Workforce
Scheduling BURLINGTON, Massachusetts, July 26
/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd (Nasdaq
SC:CKSW), the leading provider of workforce and service
optimization solutions, today announced the licensing of part of
its ServiceOptimization Suite, including ClickSchedule and
ClickAnalyze, to ETSA Utilities in South Australia. The
implementation will improve service and cut costs. ETSA Utilities
is part of a group of companies jointly owned by Cheung Kong
Infrastructure Holdings Limited and Hongkong Electric Holdings
Limited. As South Australia's electricity distributor, ETSA
Utilities serves over 755,000 customers and maintains a
distribution network of approximately 78,000 kilometres. ETSA
Utilities needed a solution that would give them far greater
control and visibility of their service operations as well as the
ability to meet their strict service level agreements. They will
use ClickSoftware's ServiceOptimization Suite to increase the
efficiency of their entire Field Services division. "Manual
scheduling is time consuming when servicing a large area with both
emergency and maintenance calls, and these circumstances demand a
tool that can categorize and organize information and then act upon
it so as to maximize service quality and productivity," said Jeff
Bament, General Manager of Construction and Maintenance for ETSA
Utilities. "We also need to see our performance on any given day to
measure our success rate, and ClickSchedule and ClickAnalyze
provides us with capability to increase service productivity, while
bringing the added benefit of cutting overall service costs."
ClickSchedule, a scheduling optimization solution, will
intelligently schedule jobs based on a variety of user-defined
parameters such as resource availability, engineer's skills,
territory, service level agreements and many other user-defined
parameters. Utilizing ClickSchedule's powerful and dynamic
optimization capabilities, ETSA Utilities are looking to increase
the productivity of their field workforce, manage both planned and
unplanned work within one system and improve overall response times
to service calls, including emergency requests. ClickSchedule will
integrate into their Outage Management System as well as their
existing SAP system for the management of all outage work with a
single pool of field personnel. ClickAnalyze will allow management
to quickly and accurately measure the business performance of its
service arm. ClickAnalyze stores historical data in a
multi-dimensional OLAP database and enables users to analyze basic
and customized performance indicators. "We are honored that as ETSA
Utilities comes into a new, more technologically advanced era of
service, it selected ClickSoftware's solutions to help continue its
tradition of satisfied customers," said Dr. Moshe BenBassat, CEO
and Founder of ClickSoftware. " Unlike traditional workforce
management systems, ClickSoftware's powerful optimization algorithm
enables utility companies to make the most efficient use of their
resources for both short and long cycle work. ETSA's selection is
indicative of ClickSoftware's strong momentum in the Asia-Pacific
region and in the utility industry." About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and
customer satisfaction while minimizing operations costs.
ClickSoftware's ServiceOptimization Suite provides an integrated,
intelligent solution for automatic, efficient, and effective
decisions over the entire service decision-making chain. It
includes reliable customer demand and workload forecasting,
strategic and tactical capacity planning, daily service scheduling,
troubleshooting and repair support, wireless workforce management,
and business analytics, connecting all organizational levels and
functions. The company is headquartered in Burlington, MA and
Israel, with offices in North America, Europe, and Asia Pacific.
For more information about ClickSoftware, please call
+1-(781)-272-5903 or +1-(888)-438-3308 or visit
http://www.clicksoftware.com/. This press release contains express
or implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that the economic outlook may
adversely affect the demand for ClickSoftware's products; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; that ClickSoftware may fail to expand its
relationships with third parties that provide implementation and
professional services to its clients; and other risks associated
with ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2003, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Yasmeen Coning, LEWIS PR, +1-617-454-1106, ,
http://www.lewisvpr.com/ (24x7); Simon Morris, ClickSoftware, Inc.,
+1-781-272-5903 x2293,
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