BSkyB Awards Major Service Optimization Contract to ClickSoftware
28 Julho 2004 - 9:00AM
PR Newswire (US)
BSkyB Awards Major Service Optimization Contract to ClickSoftware
UK's Largest Digital Television Provider to Take Service to the
Next Level With Integrated Forecasting, Planning and Scheduling
Solution BURLINGTON, Massachusetts, July 28 /PRNewswire-FirstCall/
-- ClickSoftware Technologies Ltd (NasdaqSC: CKSW), the leading
provider of workforce and service optimization solutions, announced
today that they have entered into a contract for the use of their
industry-leading ServiceOptimization Suite with British Sky
Broadcasting Limited ('BSkyB'). BSkyB is the operator of the UK's
leading digital television service, Sky digital, which is received
by 7.3 million customers across the United Kingdom and the Republic
of Ireland. BSkyB will implement ClickForecast, ClickPlan,
ClickSchedule and ClickAnalyze for an end-to-end decision support
solution for the activities of its internal field engineers and to
its outsourced business partners. "Our goal is to set a new
standard in customer service levels that can quickly adjust as our
business changes as well as exceed the ever increasing expectations
of our customers," said Mark Maddox, Field Operations Director for
BSkyB. "Following an extensive evaluation of the marketplace, we
chose ClickSoftware. It has the technology to support this goal and
take our service delivery to the next level." Having met its target
of 7 million subscribers 3 months early and with a new target of 8
million by the end of 2005, BSkyB is looking to achieve continuing
enhancements to the efficiency of its field workforce while
delivering higher levels of service. BSkyB will utilize
ClickSoftware's ServiceOptimization Suite to make better-informed
decisions throughout their entire service process. Through the use
of reliable customer demand forecasting and workforce capacity
planning, ClickForecast and ClickPlan will help BSkyB ensure the
right size and skill mix of their field service operation several
weeks and months prior to the day of service. ClickSchedule's
powerful and dynamic optimization capabilities will intelligently
schedule jobs based on a variety of user-defined parameters such as
resource availability, engineer's skills, territory, service level
agreements and many other parameters. Dr. Moshe BenBassat, CEO and
Founder of ClickSoftware, said: "ClickSoftware's
ServiceOptimization Suite is unique in being able to seamlessly
integrate customer-demand forecasting, long and short term capacity
planning and real-time scheduling to take an organization to the
next level in service delivery." About ClickSoftware ClickSoftware
is the leading provider of workforce and service optimization
solutions that maximize workforce productivity and customer
satisfaction while minimizing operations costs. ClickSoftware's
ServiceOptimization Suite provides an integrated, intelligent
solution for automatic, efficient, and effective decisions over the
entire service decision-making chain. It includes reliable customer
demand and workload forecasting, strategic and tactical capacity
planning, daily service scheduling, troubleshooting and repair
support, wireless workforce management, and business analytics,
connecting all organizational levels and functions. The company is
headquartered in Burlington, MA and Israel, with offices in North
America, Europe, and Asia Pacific. For more information about
ClickSoftware, please call +1(781)-272-5903 or (888)-438-3308 or
visit http://www.clicksoftware.com/. About BSkyB BSkyB is the
operator of the leading multichannel television platform in the UK
and Ireland. More than 18 million viewers in 7.3 million households
enjoy an unprecedented choice of movies, news, entertainment and
sports channels and interactive services on Sky digital, the UK and
Ireland's first and most popular digital television platform.
BSkyB's channels are available in a further 6.6 million cable and
digital terrestrial households. For more information, visit
http://www.sky.com/corporate This press release contains express or
implied forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Exchange Act. These forward-looking statements include, but are
not limited to, those regarding growth in ClickSoftware's revenues
and sales and partner networks. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors,
which may cause actual results or performance to be materially
different from those projected. ClickSoftware's achievement of
these results may be affected by many factors, including among
others, the following risks: that the economic outlook may
adversely affect the demand for ClickSoftware's products; that the
market acceptance of ClickSoftware's products may not grow as
anticipated; that ClickSoftware may fail to expand its
relationships with third parties that provide implementation and
professional services to its clients; and other risks associated
with ClickSoftware's business. For additional information regarding
risks relating to ClickSoftware's business, see ClickSoftware's
filings with the Securities and Exchange Commission including
ClickSoftware's annual report on Form 10-K for the year ended
December 31, 2003, and subsequent filings with the Securities and
Exchange Commission. ClickSoftware does not undertake to update any
forward-looking statements. DATASOURCE: ClickSoftware Technologies
Ltd CONTACT: Contacts: Yasmeen Coning, LEWIS PR, +1-617-454-1106
http://www.lewisvpr.com/ (24x7) Simon Morris, ClickSoftware, Inc.
+1-781-272-5903-x2293
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