ClickSoftware Reports 3rd Quarter Financial Results BURLINGTON, Massachusetts, October 27 /PRNewswire-FirstCall/ -- ClickSoftware Technologies, Ltd., (NasdaqSC: CKSW), the leading provider of end-to-end service chain optimization software, today announced results for the third quarter ended September 30, 2004. For the third quarter ended September 30, 2004, total revenues were $5.5 million, with consolidated net income of $183,000, or $0.01 per share. This compares with revenues of $5.9 million and net income of $687,000, or $0.03 per share, for the same period last year, and revenues of $5.4 million and consolidated net income of $230,000, or $0.01 per share, for the second quarter of 2004. Software license revenues for the third quarter of 2004 were $2.5 million, while service revenues were $3.0 million. This compares to software license revenues of $3.1 million and service revenues of $2.8 million for the same period last year and $1.9 million in software license revenues and $3.5 million in service revenues in the second quarter of 2004. Gross profit in the third quarter was $3.7 million, or 67% of revenues, compared to $3.9 million, or 66% of revenues, in the same period last year, and $3.6 million, or 66% of revenues, in the second quarter of 2004. As of September 30, 2004, the company had cash, cash equivalents and short and long-term investments of $12.7 million, similar to the balance at the end of the second and the first quarters of 2004. Deferred revenues as of the end of the third quarter of 2004 were $3.8 million, compared to $3.9 million at the end of the second quarter of 2004. "Although revenues in 2004 are progressing somewhat slower than we would have liked, primarily due to general economic conditions, there are several important developments that lead us to project growth over the next several quarters," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "The first is that, in the third quarter, we had seven go-live events, including a very large telecommunications company in the U.S., five utility companies, and a major appliance company in Europe. Out of these, five were for new implementations, and two for upgrades to Version 7.1. In fact, one of these successful deployments led to a license order exceeding $500,000. "Second, since signing a partnership agreement with IBM on June 30, an extensive set of activities have taken place all over the world, aimed at establishing work processes, meeting key IBM individuals responsible for driving revenues, and developing marketing communications material. Today the joint IBM-ClickSoftware Project Office is very much alive and with an intensive work plan set up for the coming months. "Third, the ClickSoftware sales pipeline is becoming considerably more robust as measured by total number of prospects, their size, and quality, as well as their geographic distribution." Outlook For the fourth quarter the company currently projects revenues ranging between $6.5 million and $8 million. "The wide range reflects the size of the potential transactions currently in the sales pipeline, some in excess of $800,000. The ability to close these transactions, as well as the precise timing of closure and recognition of the revenues from such transactions, depend on a variety of factors, not all of which are under the company's control. As a result, it is possible for one or more of these transactions to fail to close, or to slip from one quarter to the next." Dr. BenBassat said. Investor Conference Call ClickSoftware will host a conference call today at 8:30 a.m. ET to discuss these results and answer questions from the investment community. To participate, please call +1-800-683-1585 and ask for the ClickSoftware conference call. International participants, please call +1-973-935-2407. The conference call will be simultaneously webcast (in listen mode only) and is available via the Internet at http://www.clicksoftware.com/. A replay of this call will be available on the ClickSoftware website, or by calling +1-877- 519-4471 (international callers can dial +1-973-341-3080). The passcode for the replay is 5279076. About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific. For more information about ClickSoftware, call +1-781-272-5903 or +1-888-438-3308 or visit http://www.clicksoftware.com/ This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding future results of operations; visibility into future periods; anticipated growth; ClickSoftware's pipeline for future sales, including the size of potential transactions; greater involvement of strategic and channel partners in transactions including IBM and the joint IBM-ClickSoftware Project Office, and expectations regarding future closing of contracts and related revenue recognition. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: risks and uncertainties regarding the general economic outlook; the length of or changes in the company's sales cycle; the company's ability to identify potential customers and to close sales to potential customers in a timely manner; the company's ability to generate revenue from potential transactions it is pursuing, including the probability of closure and the amount of revenue attributable to each potential transaction; the company's ability to recognize revenues, including deferred revenues, in a timely manner; the company's ability to establish, maintain or increase relationships with strategic partners, including the company's relationship with IBM; the size of transactions the company is able to complete; the ability of the company's professional services group to successfully complete implementations; and the company's ability to compete and the level of competition. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's annual report on Form 10-K for the year ended December 31, 2003 and subsequent filings with the Securities and Exchange Commission. ClickSoftware Technologies Ltd. CONSOLIDATED BALANCE SHEETS (In thousands, except share data) September 30, December 31, 2004 2003 ____________________________ ASSETS CURRENT ASSETS Cash and cash equivalents $ 3,404 $ 7,695 Short-term investments 9,024 3,394 Trade receivables, net 2,734 3,362 Other receivables and prepaid expenses 1,594 722 ____________________________ Total current assets 16,756 15,173 ____________________________ FIXED ASSETS Cost 4,398 4,118 Less - accumulated depreciation 3,370 3,195 ____________________________ 1,028 923 ____________________________ Long-term investments 264 580 Severance pay deposits 877 779 ____________________________ Total Assets $ 18,925 $ 17,455 ____________________________ LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Accounts payable and accrued expenses $ 3,188 $ 4,077 Deferred revenues 3,767 2,275 ____________________________ Total current liabilities 6,955 6,352 ____________________________ LONG TERM LIABILITIES Accrued severance pay 1,616 1,490 Total long-term ____________________________ liabilities 1,616 1,490 ____________________________ Total liabilities 8,571 7,842 ____________________________ SHAREHOLDERS' EQUITY Ordinary shares of NIS 0.02 par value 110 109 Additional paid-in capital 70,872 70,276 Deferred Stock Compensation (341) - Accumulated deficit (60,244) (60,729) Treasury stock, at cost: 39,000 shares (43) (43) Total shareholders' ____________________________ equity 10,354 9,613 ____________________________ Total liability and shareholders' equity $ 18,925 $ 17,455 ____________________________ ClickSoftware Technologies Ltd. CONSOLIDATED BALANCE SHEETS (In thousands, except share data) September 30, December 31, 2004 2003 ____________________________ ASSETS CURRENT ASSETS Cash and cash equivalents $ 3,404 $ 7,695 Short-term investments 9,024 3,394 Trade receivables, net 2,734 3,362 Other receivables and prepaid expenses 1,594 722 ____________________________ Total current assets 16,756 15,173 ____________________________ FIXED ASSETS Cost 4,398 4,118 Less - accumulated depreciation 3,370 3,195 ____________________________ 1,028 923 ____________________________ Long-term investments 264 580 Severance pay deposits 877 779 ____________________________ Total Assets $ 18,925 $ 17,455 ____________________________ LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT LIABILITIES Accounts payable and accrued expenses $ 3,188 $ 4,077 Deferred revenues 3,767 2,275 ____________________________ Total current liabilities 6,955 6,352 ____________________________ LONG TERM LIABILITIES Accrued severance pay 1,616 1,490 Total long-term ____________________________ liabilities 1,616 1,490 ____________________________ Total liabilities 8,571 7,842 ____________________________ SHAREHOLDERS' EQUITY Ordinary shares of NIS 0.02 par value 110 109 Additional paid-in capital 70,872 70,276 Deferred Stock Compensation (341) - Accumulated deficit (60,244) (60,729) Treasury stock, at cost: 39,000 shares (43) (43) Total shareholders' ____________________________ equity 10,354 9,613 ____________________________ Total liability and shareholders' equity $ 18,925 $ 17,455 ____________________________ ClickSoftware Technologies Ltd. CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except share and per share amounts) Three Months Ended September 30, 2004 September 30, 2003 ___________________ _____________________ % of % of $ Revenues $ Revenues ___________________ _____________________ Revenues: Software license $ 2,478 45% $ 3,116 53% Services 2,979 55% 2,786 47% ___________________ _____________________ Total revenues 5,457 100% 5,902 100% ___________________ _____________________ Cost of revenues: Software license 210 4% 347 6% Services 1,572 29% 1,670 28% Total cost of ___________________ _____________________ revenues 1,782 33% 2,017 34% ___________________ _____________________ Gross profit 3,675 67% 3,885 66% ___________________ _____________________ Operating expenses: Research and development costs, net 612 11% 414 7% Selling and Marketing expenses 2,218 41% 1,998 34% General and administrative expenses 727 13% 1,007 17% Amortization of deferred stock-based compensation 3 0% - 0% ___________________ _____________________ Total operating expenses 3,560 65% 3,419 58% ___________________ _____________________ Income from operations 115 2% 466 8% Interest and other income, net 68 1% 221 4% ___________________ _____________________ Net Income $ 183 3% $ 687 12% ___________________ _____________________ Net Income per ordinary share: Basic $ 0.01 $ 0.03 ___________________ _____________________ Diluted $ 0.01 $ 0.03 ___________________ _____________________ Shares used in computing basic Net income per share 27,296,008 25,729,470 ___________________ _____________________ Shares used in computing diluted Net Income per share 27,964,757 27,046,509 ___________________ _____________________ ClickSoftware Technologies Ltd. CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except share and per share amounts) Nine Months Ended September 30, 2004 September 30, 2003 ___________________ __________________ % of % of $ Revenues $ Revenues ___________________ __________________ Revenues: Software license $ 6,660 42% $ 7,671 48% Services 9,224 58% 8,432 52% ___________________ __________________ Total revenues 15,884 100% 16,103 100% ___________________ __________________ Cost of revenues: Software license 586 4% 783 5% Services 4,630 29% 4,769 29% ___________________ __________________ Total cost of revenues 5,216 33% 5,552 34% ___________________ __________________ Gross profit 10,668 67% 10,551 66% ___________________ __________________ Operating expenses: Research and development costs, net 1,953 13% 1,408 9% Selling and Marketing expenses 6,226 39% 5,780 36% General and administrative expenses 2,101 13% 2,504 15% Amortization of deferred stock-based compensation 6 0% 101 1% ___________________ __________________ Total operating expenses 10,286 65% 9,793 61% ___________________ __________________ Income from operations 382 2% 758 5% Interest and other income, net 103 1% 260 1% ___________________ __________________ Net Income $ 485 3% $ 1,018 6% ___________________ __________________ Net Income per ordinary share: Basic $ 0.01 $ 0.04 ___________________ __________________ Diluted $ 0.01 $ 0.04 ___________________ __________________ Shares used in computing basic Net income per share 27,176,170 25,664,058 ___________________ __________________ Shares used in computing diluted Net Income per share 28,066,292 26,219,769 ___________________ __________________ Contacts: Shmuel Arvatz Howard Kalt Chief Financial Officer Kalt Rosen & Co. +972-3-7659467 +1-415-397-2686 DATASOURCE: ClickSoftware Technologies Ltd CONTACT: Shmuel Arvatz, Chief Financial, +972-3-7659467, Howard Kalt, Officer Kalt Rosen & Co. +1-415-397-2686

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