Juma, Nectar Announce Strategic Alliance for Cloud-Based Speech Self Service Solutions
16 Fevereiro 2010 - 12:15PM
Marketwired
Juma Technology (OTCBB: JUMT) and Tellme, part of Microsoft
Corporation (NASDAQ: MSFT), today announced a strategic alliance to
deliver speech self-service on Tellme's on-demand platform. The
Tellme service is an addition to the managed services portfolio of
Juma's software subsidiary, Nectar Services Corporation.
With Tellme, Nectar is expanding the Software-as-a-Service
(SaaS) offerings in its Enterprise Session Management (nectar/ESM)
portfolio. Nectar's global channel partner community will have the
ability to bring these on-demand speech self-service solutions to
market.
By utilizing Tellme's on-demand speech platform, Nectar's
partners and enterprise customers will have another avenue to drive
significant cost savings and provide a higher level of service to
their callers.
"We're excited to bring Tellme's on-demand speech services to
our customers and partners," said Martin Cusack, Vice President of
Contact Center Solutions for Juma. "The alliance with Tellme,
Microsoft's on-demand speech platform, gives us the ability to
deliver a unified customer service experience across an enterprise
with speech self-service. The market is demanding both cost savings
and a higher quality user experience, and with Tellme we are able
to deliver on all fronts."
"Improving customer service while controlling costs are two
major imperatives for businesses today," said Barry Russell,
director of Tellme enterprise partners at Microsoft. "By taking
advantage of the power of Tellme's platform, Juma will deliver
speech self-service with advanced routing solutions running in the
cloud. This will better enable business to control costs and
deliver a more robust experience to their customers."
The Nectar SaaS Contact Center and IVR solution, running on the
Tellme platform, enables both large and mid-sized businesses to
take advantage of self-service speech applications to improve
customer service and enhance the overall caller experience.
Premise-based IVR and speech recognition services are often
expensive to purchase, complicated to deploy and require dedicated
a maintenance staff. The new alliance between Juma and Tellme
brings to market an expanded yet affordable call automation service
via the on-demand model, making it cost effective for businesses of
all sizes to take advantage of speech recognition and call
automation technologies.
"Our alliance with Tellme gives us a powerful offering for the
marketplace," said Anthony Servidio, Chief Executive Office for
Juma. "Both Tellme and Nectar have extremely solid, cloud-based
solutions. Together, we will undoubtedly accelerate speech
self-service adoption not only in the enterprise, but throughout
the midmarket as well," said Servidio.
Tellme is the world's largest on-demand VoiceXML platform for
phone self-service applications. The Tellme platform handles
billions of calls every year, providing carrier-grade reliability,
best-of-breed speech technologies and flexible capacity for call
traffic spikes that make it easier for customers to manage IVR
costs.
About Juma Technology (www.jumacorp.com)
Juma Technology Corp. provides advanced IP Convergence solutions
that integrate voice, data and video applications. Juma's IP
Convergence solutions enable companies to increase productivity,
enhance mobility and create significant cost savings, particularly
for multi-location businesses. Juma has been recognized as an
industry leader in providing integrated business communications and
services, helping customers leverage network convergence to achieve
their business goals. Nectar Services Corp., an IP communications
and management services provider, is a wholly owned subsidiary of
Juma and represents the company's software services division. The
Nectar suite of services delivers real business solutions to help
companies mitigate risk, centralize systems management and
dramatically reduce telecom expenses. Follow Juma on Twitter:
www.twitter.com/jumatech. Follow Nectar on Twitter:
www.twitter.com/nectarcorp.
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CONTACT INFORMATION: Juma Technology & Nectar
Services Melissa J. Nacerino 646-291-8264 Email Contact
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