City West Water's Implementation of ViryaNet Product ''Goes Live''
15 Maio 2007 - 6:17PM
Business Wire
ViryaNet Limited (Nasdaq: VRYA), a leading provider of software
applications that automate business processes for mobile workforce
management and field service delivery, today announced that City
West Water has successfully deployed the ViryaNet product to
automate the management of its field service organization. City
West Water (CWW) is one of three retail water businesses located in
metropolitan Melbourne and owned by the Victorian Government. CWW
provides drinking water, sewerage, trade waste, and recycled water
services to approximately 276,000 residential and 31,300
non-residential (industrial and commercial) customers in
Melbourne�s Central Business District and the inner and western
suburbs. The ViryaNet mobile workforce management went live
recently, automating approximately 100 CWW technicians who respond
to reactive, scheduled, and SCADA jobs over a vast geographical
area. For each of these job types, the ViryaNet product dispatches
a crew with the appropriate skill mix, and presents the dispatcher
with a geospatial view of locations of the job, the crew, and the
CWW asset. Crews perform work and, through their field devices,
provide updated information, including job status, asset details,
condition reports, and resource utilization back to the dispatch.
When field work is complete, the ViryaNet product routes the
service request for review, action, and closure. For this
implementation, the ViryaNet product was integrated with asset
management, GIS, and SCADA systems. With the ViryaNet product, CWW
has improved the operational performance of its crews, including
efficiently dispatching field technicians and resources to various
job assignments. In addition, the ViryaNet product has expedited
work orders, and has provided real-time updates of job progress in
the office and field, thus, improving organizational efficiency,
customer satisfaction, and job morale. The ViryaNet product is a
complete workforce management solution, and includes functionality
for call taking, scheduling and dispatch, case management,
workflow, field-based GIS support, in-field data collection, and
powerful integration software. Managing Director of City West Water
Anne Barker was impressed with the innovation of the ViryaNet
product, commenting that the new system contributes to the overall
efficiency of the business. �City West Water constantly seeks ways
to improve itself � through the optimization of processes and
deployment of technology � so that we may better serve our
customers. I am delighted with the benefits that we have received
already from the implementation of the ViryaNet product.� �City
West Water is a leader in the field - a visionary organization,
respectful of the environment, caring for their customers, and
conscious of sound business practices. They seek continual
improvement, and, as such, are using technology and best practices
to meet the needs of their customers, improve operational
performance, build market share, and increase profits,� stated
Jeffrey Oskin, COO, ViryaNet. �Putting the ViryaNet product into
operation is a significant step for CWW constituents and for us as
their partner.� About ViryaNet ViryaNet is a provider of software
applications that improve the quality and efficiency of an
organization�s service operations. ViryaNet�s products combine the
power of the Internet, the freedom of wireless technologies, and
the resources of ViryaNet�s deep service expertise to help
companies improve workforce scheduling, dispatching, and activity
reporting; customer contract and entitlement automation; and asset,
logistics, and depot repair management. Customers in the utility,
telecommunications, grocery and retail, and other industries use
ViryaNet Service Hub to transition complex service business
processes into a manageable, scalable Internet operation, with the
goal of increasing service revenues, decreasing service costs, and
maximizing customer satisfaction. Visit ViryaNet at
www.viryanet.com. Safe Harbor Statement Safe Harbor Statement under
the Private Securities Litigation Reform Act of 1995: The
statements contained in this press release that are not purely
historical are forward-looking statements within the meaning of
Section 21E of the Securities and Exchange Act of 1934, as amended,
including statements regarding ViryaNet�s expectations, beliefs,
intentions, or strategies regarding the capabilities of its
products, its relationships with its customers, its customer
purchases, its future operational plans and objectives including
integration of other businesses, its future business prospects, its
future financial performance, its future cash position, and its
future prospects for profitability. All forward-looking statements
included in this document are based upon information available to
ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no
obligation to update any such forward-looking statements.
Forward-looking statements involve risks and uncertainties, which
could cause actual results to differ materially from those
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include market acceptance of and demand for the Company�s products,
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