Medallia Sense360 Releases New Report on American Attitudes Toward Returning to Work
08 Setembro 2021 - 9:01AM
Business Wire
Americans’ employment situations and attitudes are being shaped
by changing workplace policies and the Delta Variant.
Medallia, Inc. (NYSE: MDLA), the global leader in customer and
employee experience, today announced the release of their Return to
Work Report - a free analysis examining insights on how Americans
are feeling with regard to returning to work amid today’s volatile
employment climate.
“COVID-19 has accelerated workplace changes to an incredible
extent,” said Andrew Custage, Head of Analytics for Sense360 By
Medallia. ”Organizations need to understand how attitudes about the
workplace have changed, what employee expectations are about
returning to the office, and what impact the Delta Variant is
having on employees’ thinking regarding the workplace.”
To track and understand consumer behaviour, Sense360 By Medallia
combined data from three sources: foot traffic data from smartphone
geolocation of more than 2 million opted-in consumers, spend data
from more than 5 million consumers, and psychographic survey data.
Combining multiple datasets yields a more holistic view of the
customer journey, and a more accurate way to answer strategic
insights questions for retailers.
Drawing on this industry leading pool of data, the Return to
Work Report examines:
- Data on how consumer sentiment about the workplace has
changed
- Which aspects of potential jobs are most important in deciding
where to work
- Attitudes toward working remotely and the Delta Variant
Highlights include:
- Among those who are working from home, fewer than 1 in 5 want
to fully return to the workplace. Most prefer a flexible schedule
with 2 or 3 days of going into work per week.
- When asked what is most important in choosing a future job,
survey respondents said that remote flexibility was the third most
important factor, behind salary and schedule.
- However, a majority (almost 6 in 10) believe that some
consequences are fair for employees choosing to stay remote while
their colleagues return to the office. Consequences viewed as fair
include stricter oversight and slower eligibility for raises and
promotions. Of note, less than 1 in 5 believe that job termination
or salary reduction are fair consequences for employees that choose
to remain remote.
- Among those who work in-person, 2 out of 5 have seen their
workplace policies (i.e. masking, social distancing, etc.) change
due to the Delta Variant. However, only 1 in 10 of respondents
working in the office say that the Delta Variant will reduce how
often they go into the workplace. For remote workers, the Delta
Variant is creating a greater impact on return-to-office
plans.
“Perhaps the clearest insight from the report is the importance
of location flexibility in the minds of employees. Employers have a
lot to think about regarding what levers they’re willing to pull
for attracting and retaining talent, and should consider what
levers are seen as acceptable as part of planning to return to the
office,” said Custage.
To download the full report, visit
https://info.sense360.com/hubfs/210824_Sense360_Return%20to%20Work%20Insights_v2.pdf.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
customer, employee, citizen and patient experience. The company’s
award-winning SaaS platform, Medallia Experience Cloud, is becoming
the experience system of record that makes all other applications
customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video,
digital, IoT, social media and corporate messaging tools. Medallia
uses proprietary artificial intelligence and machine learning
technology to automatically reveal predictive insights that drive
powerful business actions and outcomes. Medallia customers reduce
churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities and drive
revenue-impacting business decisions, providing clear and potent
returns on investment. For more information visit
www.medallia.com.
© 2021 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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PR Contact: Austin DeArman press@medallia.com +1 (202)
341-9181
IR Contact: Carolyn Bass ir@medallia.com
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