During National Safety Month, PG&E to Host 811 Webinars to Help Customers Dig Safely and Avoid Expensive Repairs
As part of National Safety Month in June, PG&E will host two
free 811 safe digging webinars to help customers “dig safe” and
avoid expensive repairs, PG&E will host two free 811 safe
digging webinars for homeowners and contractors. The webinar
sessions will provide an overview of the 811 process and guidance
for digging safely once underground utilities have been marked.
Attendees will also have an opportunity to ask questions of
PG&E 811 Damage Prevention experts in each session.
811 Safe Digging Public Webinars
PG&E Damage Prevention specialists
will lead the sessions
Wednesday, June 1
3:30 P.M. to 4:00 P.M.
Saturday, June 4
10:00 A.M. to 10:30 A.M.
Visit PGE.com/811 for links to each 811
Underground utility lines can be shallow, sometimes only a few
inches below the surface, due to erosion, previous digging
projects, shifting or settling of the ground and uneven surfaces.
And damaging an underground utility line is dangerous and can leave
customers responsible for repair costs averaging $3,500 and up.
Calling 811 is free and easy, and professional utility workers will
respond within two business days to mark the location of
underground utility lines for your project site.
“During warmer months, we see an alarming increase in damages to
underground gas and electric lines caused by even small digging
projects, like planting, fence repair and landscaping. Customers
should call 811 before any digging project, no matter how large or
small to have the location of underground lines marked so that you
can keep your family and neighbors safe and avoid expensive repair
costs should you strike an underground line while digging,” said
PG&E Gas Operations Senior Vice President Joe Forline.
By the Numbers
- During 2021, 811 was not called in advance in 89 percent of
incidents when homeowners damaged an underground utility line while
- The average cost to repair a damaged utility line is
- Leading causes of damages to underground utility lines while
digging include: building or replacing a fence, gardening and
landscaping, planting a tree or removing a stump, sewer and
irrigation work and building a deck or patio
Calling 811 is Fast and Free
- Customers should call 811 a minimum of two business days before
beginning any project that involves digging, no matter how large or
small. Customers can also visit 811express.com to have underground
utility lines marked for their project site.
- Professional utility workers for all utilities (gas, electric,
water, sewer and telecommunications) will be dispatched to mark the
location of all underground utility lines for the project site with
flags, spray paint, or both
- The 811 call center serving Central and Northern California,
USA North, is staffed 24 hours a day, seven days a week, and will
provide Spanish and other translation services.
PG&E safe digging tips
- Mark project area in white: Identify the digging
location by drawing a box around the area using white paint, white
stakes, white flags, white chalk or even white baking flour.
- Call 811 or submit an online request a minimum of two
working days before digging: Be prepared to provide the address
and general location of the project, project start date and type of
digging activity. PG&E and other utilities will identify
underground facilities in the area for free. Requests can be
submitted a maximum of 14 days prior to the start of the
- Dig safely: Use hand tools when digging within 24 inches
of the outside edge of underground lines. Leave utility flags,
stakes or paint marks in place until the project is finished.
Backfill and compact the soil.
- Be aware of signs of a natural gas leak: Smell for a
“rotten egg” odor, listen for hissing, whistling or roaring sounds
and look for dirt spraying into the air, bubbling in a pond or
creek and dead/dying vegetation in an otherwise moist area.
About National Safety Month
National Safety Month was established by the National Safety
Council as an annual observance to help keep each other safe from
the workplace to anyplace. For over 100 years, the National Safety
Council has been a leading non-profit safety advocate in the United
States, working to keep people safe, from the workplace to
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is a combined natural gas and electric
utility serving more than 16 million people across 70,000 square
miles in Northern and Central California. For more information,
visit pge.com and pge.com/news.
version on businesswire.com: https://www.businesswire.com/news/home/20220531005896/en/
Media Relations: 415-973-5930
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