Southwest Transplant Alliance Deploys 8x8 Contact Center and Unified Communications to Help Save Lives with Uninterrupted Communication Support
08 Junho 2023 - 10:00AM
Business Wire
Integrated 8x8 XCaaS Cloud Customer Engagement
and Communications Platform Provides Critical 24/7 Inbound Call
Center Support for Organ Tissue Donation
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud
communications platform provider, today announced that Southwest
Transplant Alliance has deployed the 8x8 XCaaS™ (eXperience
Communications as a Service™) platform with 8x8 Voice for Microsoft
Teams and 8x8 Contact Center for Microsoft Teams, across their
entire organization, including customer service, to ensure
uninterrupted support in the recovery of donated organs and tissues
for transplant.
Southwest Transplant Alliance (STA), a nonprofit organization
based in Texas, is part of a nationwide network of agencies whose
purpose is to save lives through organ and tissue donation and
transplantation. Since its founding, STA has recovered more than
35,000 organs and saved or enhanced the lives of more than 100,000
people. STA’s service area includes 10 hospital transplant centers
and over 270 hospitals to support over 10.5 million residents
across Texas and Arkansas. With a remote and hybrid workforce
spread across the country, STA needed an integrated cloud contact
center and unified communications platform capable of providing
unwavering reliability and efficient transfer call capabilities to
meet the needs of their fully staffed, 24/7 inbound call
center.
With expert advice from IT consultant Softchoice, STA chose 8x8
XCaaS to simplify communications and customer engagement between
their teams, donors, clients and hospitals. 8x8 provides quality
analytics and reporting capabilities to help managers improve
workflows, train and assist their fully staffed 24/7 inbound call
center, and provide real-time organization-wide reporting. With 8x8
XCaaS providing Microsoft Teams Phone and a solution certified
contact center, STA is able to maintain the familiar Teams user
interface while ensuring resilience, consistency, and business
continuity.
“When we say that the phone ringing is the difference between a
life-or-death situation, we’re not exaggerating,“ said Alex
Headley, Donor Services Manager at Southwest Transplant Alliance.
“Calls require immediate action, organizing transplants and
donations. In choosing 8x8, we have a cloud contact center and
communications solution that offers the capabilities, flexibility,
and resiliency we need to quickly manage life-giving interactions
for donors, families, hospitals, and our care team around the
country. Additionally, 8x8’s reporting and analytics, along with
its customizable reporting capabilities, really stands out as a
differentiator among other vendors helping us to accurately
determine service levels.”
“Southwest Transplant Alliance is an incredible organization
responsible for critical moments in countless peoples’ lives. As a
result, it is imperative that they have a reliable cloud contact
center and communications platform to ensure their team can manage
calls for organ donations and transplants quickly, without worrying
about having to troubleshoot their technology,” said Hunter
Middleton, Chief Product Officer at 8x8, Inc. “With 8x8 XCaaS,
Southwest Transplant Alliance can rest assured knowing they have
the seamless, consistent communications they need so that they can
focus the attention on donor care, family support, and response
during life-saving emergencies.”
8x8 XCaaS includes integrated cloud contact center, business
phone, video meetings, team chat, and SMS capabilities in a
single-vendor solution. 8x8 XCaaS is built on the resilient,
secure, and compliant 8x8 eXperience Communications Platform™,
which offers the highest levels of reliability with financially
backed, platform-wide 99.999 percent uptime SLA across an
integrated cloud UCaaS and CCaaS solution.
Learn more about Southwest Transport Alliance and becoming an
organ donor at https://www.donatelifetexas.org/
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20230608005223/en/
Media: PR@8x8.com
Investor Relations: Investor.Relations@8x8.com
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