Newegg Uses AI Behind the Scenes to Review Marketplace Product Listings
14 Junho 2023 - 9:10AM
Business Wire
Company sees strong success rate with
AI-powered Quality Assurance tools
Newegg Commerce, Inc. (NASDAQ: NEGG), a global e-commerce leader
for technology products, announced today that it is using AI to
automate the review process for website product description content
for all new marketplace product listings. Using a combination of
the latest natural language processing models, the AI-driven
quality assurance (QA) program has achieved a strong success
rate.
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Newegg is using AI to perform QA on
marketplace product listings. (Graphic: Shutterstock)
Programmed to analyze text for grammar, spelling and
inappropriate words, phrases and trademarked brand names, the tool
reviews thousands of new marketplace product listings per day. On
average, the AI rejects approximately 8% of new marketplace product
descriptions, which prompts Newegg employees to contact sellers to
ensure their product text is accurate. Based on feedback received,
the AI is re-programmed on a continuous basis to learn and improve
as it ingests data and receives direction.
“Our AI model’s aim is to help our marketplace sellers easily
list up to thousands of their products quickly and accurately to
get the products ready to generate sales,” said Jeff Lin, Senior
Director of Business Intelligence for Newegg. “We’re programming
with AI across our tech platforms and finding ways for AI to
improve experiences and solve problems.”
Lin continued, “Since implementing the new AI-driven automated
QA tool in early May, Newegg has saved meaningful hours of employee
manual review time each day. By using AI on repetitive manual
tasks, employees are able to focus on more complex duties geared
towards improving our overall customer experience.”
About Newegg
Newegg Commerce, Inc. (NASDAQ: NEGG), founded in 2001 and based
in the City of Industry, Calif., near Los Angeles, is a leading
global online retailer for PC hardware, consumer electronics,
gaming peripherals, home appliances, automotive and lifestyle
technology. Newegg also serves businesses’ e-commerce needs with
marketing, supply chain, and technical solutions in a single
platform. For more information, please visit Newegg.com.
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Eric Wein Newegg Commerce Inc. eric.j.wein@newegg.com
Newegg Commerce (NASDAQ:NEGG)
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