Weave Introduces Message Analytics Tool and New Enhancements to Phone Analytics Platform
21 Junho 2023 - 11:00AM
Business Wire
New features give customers actionable and
easy-to-consume data around patient communication trends.
Weave (NYSE: WEAV), the all-in-one customer communication and
engagement platform for small- and medium-sized businesses, has
announced the release of a new Message Analytics tool, aimed at
helping practices analyze patient interactions more effectively and
view best practice benchmarks to see how well they are performing.
The Phone Analytics platform has also been enhanced, providing
multi-office practices with an even more robust and comprehensive
customer interaction platform.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20230621058602/en/
(Graphic: Business Wire)
Weave's new Message Analytics tool supports its mission of
providing practices with a comprehensive view of customer
communications. It enables practices to extract insights on the
message type, volume, and trends like non-patient-to-patient
communication ratio and peak text communication times. The tool
also offers benchmarks based on other Weave offices, helping
practices optimize their messaging strategies and improve
efficiency in patient communication.
In addition, Weave's Phone Analytics platform has been upgraded
to provide businesses with an even more user-friendly view of their
phone interactions with customers. The new feature provides
businesses with advanced filtering options, enabling them to dig
deeper into their customer data based on location and time. The
platform also offers a robust data visualization tool, making it
easier for businesses to analyze phone interactions and identify
trends.
“By providing our customers with the tools to analyze their
customer communication data we are setting them up to succeed,"
said Branden Niesh, Chief Product & Technology Officer of
Weave. "With Message Analytics and the updates to the Phone
Analytics tool, our customers now have access to actionable, easily
consumed data that directly affects their bottom line. Weave is
committed to providing practices with tools to manage all their
communications channels in one place, and these new features will
further enable businesses to optimize their customer
interactions."
Weave has solidified its position as the leading software for
patient communication and engagement. Recognized as a Leader in
G2's 2023 Summer Report for Patient Engagement and Patient
Relationship Management Software, Weave continues to receive
industry awards. This year, Weave has received the Dentaltown
Townie Choice Award® for the Best Patient Communication System and
a Martech Breakthrough Award for the Best SMB CRM software. To stay
updated on Weave's latest product updates and other news, visit
https://www.getweave.com/newsroom/.
About Weave Weave is the all-in-one customer
communication and engagement platform for small- and medium-sized
businesses. From the first phone call to the final invoice and
every touchpoint in between, Weave connects the entire customer
journey. Weave’s software solutions transform how local businesses
attract, communicate with and engage customers to grow their
business. Weave has set the bar for Utah startup achievement &
work culture. In the past year, Weave has been named a G2 leader in
Patient Engagement, Optometry, Dental Practice Management and
Patient Relationship Management software. To learn more, visit
getweave.com/newsroom/
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230621058602/en/
Zac Johnson PR Coordinator, Weave pr@getweave.com
Weave Communications (NYSE:WEAV)
Gráfico Histórico do Ativo
De Abr 2024 até Mai 2024
Weave Communications (NYSE:WEAV)
Gráfico Histórico do Ativo
De Mai 2023 até Mai 2024