Empire Merchants Selects 8x8 XCaaS for Enhanced Customer Communications and Engagement
29 Junho 2023 - 10:00AM
Business Wire
Leading Wine and Spirits Distributor Deploys
8x8 XCaaS for Improved Customer Experience
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud
communications platform provider, today announced that Empire
Merchants has deployed 8x8 XCaaS™ (eXperience Communications as a
Service™), an integrated cloud contact center and unified
communications platform, across their operations to empower voice
and contact center communications.
Empire Merchants is a premier wine and spirits distributor,
serving the New York City metropolitan area, Long Island, and
Westchester County. Serving over 10,000 commercial customers in the
New York area, Empire Merchants needed a scalable, integrated
communications and customer engagement platform that could be
rapidly deployed and support a remote workforce.
Due to the distributor’s limited and specific customer base –
New York area liquor license holders – maintaining strong customer
relations is critical. With the deployment of the 8x8 XCaaS
integrated cloud contact center and unified communications
platform, Empire Merchants can focus on delivering excellent
customer service and building stronger relationships with their
customers and vendors. The scalable, easy-to-integrate 8x8 XCaaS
platform allows them to be nimble in their response times and
telephony management, regardless of where the employee or customer
is located.
“Our window to deploy a new communications platform was small,
so we needed a solution that was simple, efficient, and cost
effective,” said Edward Lederer, Chief Information Officer at
Empire Merchants. “8x8 XCaaS was the perfect solution. We were able
to deploy rapidly, and there are also endless opportunities to
access and share resources, control user permissions, and boost
productivity through better collaboration. We’re excited to work
with 8x8 to discover how we can continue to improve our
communications experience.”
“Empire Merchants is an integral part of the community in which
they operate, necessitating the need for a cloud contact center and
communications platform that ensures business continuity and
delivers exceptional customer service,” said Hunter Middleton,
Chief Product Officer at 8x8, Inc. “With 8x8 XCaaS, Empire
Merchants is empowered to grow and innovate, knowing that their
customer engagement and communications solution is resilient and
will grow alongside them as they deliver exceptional customer
experience.”
8x8 XCaaS includes integrated cloud contact center, business
phone, video meetings, team chat, and SMS capabilities in a
single-vendor solution. 8x8 XCaaS is a resilient, secure, and
compliant platform, which offers the highest levels of reliability
with a financially backed, platform-wide 99.999 percent uptime SLA
across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20230629441693/en/
8x8, Inc. Contacts:
Media: PR@8x8.com
Investor Relations: Investor.Relations@8x8.com
8x8 (NASDAQ:EGHT)
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