Aeroporti di Roma Gets More Travelers to their Destination on Time with Dynatrace
06 Julho 2023 - 4:00AM
Business Wire
Unified observability platform helps Italy’s
largest airports process 90% of travelers through security in 3
minutes and enable punctual arrivals and departures for more than
99% of daily flights
Dynatrace (NYSE: DT), the leader in unified observability and
security, today announced that Aeroporti di Roma (ADR), the largest
airport operator in Italy – serving nearly 50 million people
annually via more than 100 airlines and the Fiumicino Leonardo da
Vinci and Ciampino airports – is using the Dynatrace® platform to
keep travelers flowing through its airports quickly and
efficiently. Digital systems are at the heart of ADR’s efficiency,
underpinning all critical airport processes, including security
checks, border control, baggage handling, airside operations, and
traveler information systems such as those used for check-in and
travel updates.
Previously, the ADR team had limited in-house visibility into
its applications or the underlying on-premises and cloud
infrastructure. They relied on multiple third-party systems
integrators to share information on the performance of their
software and its impact on travelers’ experiences and satisfaction.
This reliance on multiple systems and manual triaging with no
single source of truth complicated ADR’s efforts to resolve issues
quickly and optimize digital experiences. Dynatrace has enabled ADR
to overcome these challenges by unifying observability and security
data from its hybrid-cloud environment.
Dynatrace’s powerful, causal AI enables ADR to use this data to
uncover the root cause of performance issues and security
vulnerabilities and proactively resolve them before they impact
travelers. This has helped ADR process 90% of travelers through
security in 3 minutes, enable punctual arrivals and departures for
more than 99% of its daily flights*, and guarantee that 13 million
bags reach more than 200 destinations each year. Thanks to these
service levels, Fiumicino Airport was recently rated “Best Airport
in Europe with Over 40 million Passengers” by Airports Council
International (ACI) for the sixth consecutive year. Fiumicino also
received a 5-Star Airport Rating from Skytrax earlier this year,
making it the second European airport to achieve this rating.
“Performance issues and security vulnerabilities in our software
may have significant real-world ramifications for travelers’
experience in our airports,” said Emiliano Sorrenti, Chief
Information and Technology Officer at ADR. “If one of our critical
applications is offline even for a few minutes, it can lead to huge
queues at check-in, border control, or baggage handling desks,
which could cause travelers to miss their flights. The Dynatrace
platform enables us to optimize and safeguard the systems our
customers rely on easily and proactively. That means we can create
a better airport experience for our travelers and, ultimately, get
more of them to their destination on time.”
The Dynatrace platform’s extensive automation capabilities
enable service optimization and issue resolution, often without
human intervention. Dynatrace also seamlessly integrates with ADR’s
IT Service Management solution, which has enabled significant
operational efficiencies. Dynatrace automatically creates tickets
when it discovers problems, identifies the root cause, and
instantly routes them to the right team within ADR to facilitate
proactive resolution. This has reduced the time teams spend
triaging issues by 70%. In addition, Dynatrace alerts ADR to any
new security vulnerabilities as they emerge in its environments
while automatically prioritizing them based on the risk to the
airports’ systems and travelers. These insights enable the ADR team
to resolve issues quickly, minimizing airport disruption.
“Dynatrace has revolutionized how we manage service
incidents and software vulnerabilities, enabling us to create more
seamless airport journeys for our travelers,” continued Sorrenti.
“The platform’s extensive automation and AI capabilities mean we
can now have a ticket raised that points to the exact cause of the
issue and get it to the person who needs to resolve it within
milliseconds. For many types of incidents, we’ve even been able to
create automated workflows to enable our applications to self-heal
without the need for human intervention. As well as improving the
reliability and security of our critical airport services, these
automations have enhanced our operational efficiency by eliminating
the need to triage problems and scan for vulnerabilities manually.
Instead, the answers from Dynatrace empower us to jump straight
into a resolution with our partners. Ultimately, that keeps
travelers flowing through our airports with ease.”
Visit our Customer Stories page for more details on how
Aeroporti di Roma uses Dynatrace to deliver more reliable and
secure airport operations.
About Dynatrace
Dynatrace (NYSE: DT) exists to make the world’s software work
perfectly. Our unified platform combines broad and deep
observability and continuous runtime application security with the
most advanced AIOps to provide answers and intelligent automation
from data at an enormous scale. This enables innovators to
modernize and automate cloud operations, deliver software faster
and more securely, and ensure flawless digital experiences. That’s
why the world’s largest organizations trust the Dynatrace® platform
to accelerate digital transformation.
Curious to see how you can simplify your cloud and maximize the
impact of your digital teams? Let us show you. Sign up for a free
15-day Dynatrace trial.
*ADR Disclaimer: Based on ADR records from Jan–Mar 2023.
The indicator does not include delays caused by third parties
outside ADR’s direct control, such as late arrival of incoming
flights or problems with individual airlines. When taking these
external factors into account, overall punctuality for the same
period is 83% for arrivals and 78% for departures.
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Kara Mccrudden kara.mccrudden@dynatrace.com 401-474-3308
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