8x8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for Enhanced Customer Experiences
13 Julho 2023 - 10:00AM
Business Wire
Tight Integrations with New Partners Enable
Organizations to Seamlessly Add AI-Driven, Tailored Experiences to
Meet and Exceed Their CX Goals
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud
communications platform provider, today announced the 8x8
Technology Partner Ecosystem, a new program that allows
customer-first organizations to enhance customer experience by
deeply embedding cutting-edge technologies, including leading
artificial intelligence (AI) capabilities, into the 8x8 platform
with persistent data to enhance business intelligence, insights,
and analytics. The 8x8 Technology Partner Ecosystem transforms
customer experience and engagement by democratizing seamless,
next-generation, native integrations for organizations of all sizes
without requiring complex, custom development or exorbitant
overhead costs that have traditionally only been feasible for the
largest enterprises.
“Billions of dollars of venture-backed investments in thousands
of startups is helping to rapidly accelerate the pace of innovation
in the AI space. This is leading to revolutionary advancements,
especially in the area of improving the customer experience," said
Zeus Kerravala, founder and principal analyst at ZK Research.
"Getting locked into a single communications provider's AI
technology is holding back organizations from truly benefitting
from the phenomenal rate of innovation taking place. 8x8's new
Technology Partner Ecosystem allows enterprises to easily plug in
the right AI solutions that best meet their business needs and
transform the contact center and customer engagement."
Overall, the 8x8 Technology Partner Ecosystem boasts more than
30 partners. The latest members joining the 8x8 Technology
Ecosystem include Cognigy, Avoira, Awaken, Balto, Converse360,
Cresta, Engage Hub, LogicDialog, PromptVoice, Roboyo, Skybox
Communications and Syndeo.
“Customers want to engage across new channels and through
emerging technologies, so we are excited to partner with 8x8 on
delivering transformative AI-powered digital and voice CX solutions
to their global customer base leveraging Cognigy's industry-leading
conversational and generative AI automation platform," said Hardy
Myers, SVP of Business Development and Strategy at Cognigy. "The
8x8 Technology Partner Ecosystem has already demonstrated
remarkable success propelling 8x8 to the forefront of Cognigy's
strategic partners, enabling us to penetrate untapped markets and
attract new customers."
Built on the 8x8 XCaaS™ (eXperience Communications as a
Service™) platform open architecture, the new program nurtures an
ecosystem of leading technology partners that encourages innovation
and provides enterprises with the solutions they need to provide
their own customers with exceptional experiences. With the 8x8
Technology Partner Ecosystem 8x8 customers can:
- Break down data barriers, enabling organizations to surface
data across a variety of apps and interfaces and ensure
conversational context is maintained during any handoffs between
the 8x8 XCaaS platform and the partner integration.
- Access next-generation technology and explore new integration
categories through an open, ecosystem-first platform.
- Create tailored solutions using readily available technologies,
eliminating the need for expensive custom development or excessive
overhead costs.
- Experience seamless integrations that are carefully curated
from a select group of trusted industry-leading CX partners.
8x8 Technology Partner Ecosystem members enjoy robust program
benefits, including the ability to:
- Collaborate on joint go-to-market strategies, including
promotional support, sales enablement, joint field engagements and
lead sharing.
- Discover and address new customer use cases through an open,
ecosystem-first platform.
- Maximize the power of platform-wide data to unlock the full
potential of AI integrations and pioneer transformative customer
experience solutions.
- Reach new customers and tap into additional revenue
opportunities.
“Self-service is no longer just the step before speaking with a
live agent, but rather can now offer customers engaging, dynamic
and personalized experiences,” said Richard Brown, Director at
converse360. “Our integration with 8x8 provides a seamless, robust
hand-off between our two systems, allowing organizations to focus
on their own customers rather than their technology stack. The 8x8
Technology Partner Ecosystem delivers the best of all worlds for us
because, instead of competing against each other, we are working
together to solve the CX needs of our joint customers.”
“A one size fits all approach no longer works. Instead,
organizations expect their technology solutions and providers to
innovate, adapt and evolve to meet their current and future
business and customer needs,” said Hunter Middleton, Chief Product
Officer at 8x8, Inc. “We are thrilled to announce the 8x8
Technology Partner Ecosystem, and even more excited to partner with
so many industry leading, innovative CX vendors. The program
complements our native AI-driven 8x8 XCaaS platform capabilities,
giving enterprises the flexibility to build the right solutions to
meet and exceed their customer experience goals.”
8x8 XCaaS is an integrated cloud contact center and unified
communications platform, which includes cloud contact center,
business phone, video meetings, team chat, and SMS capabilities in
a single-vendor solution. 8x8 XCaaS is a resilient, secure, and
compliant platform, which offers the highest levels of reliability
with a financially backed, platform-wide 99.999 percent uptime SLA
across an integrated cloud UCaaS and CCaaS solution.
Learn more about the 8x8 Technology Partner Ecosystem at
http://8x8.com/ecosystem.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20230713613031/en/
8x8, Inc. Contacts:
Media: PR@8x8.com
Investor Relations: Investor.Relations@8x8.com
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