Lake Ridge Bank Modernizes Customer Engagement with the 8x8 XCaaS Integrated Cloud Contact Center and Unified Communications Platform
14 Setembro 2023 - 10:00AM
Business Wire
Trusted Financial Services Firm Deploys 8x8 to
Deliver Superior Customer Service Through Company-wide Efficiency
and Enhanced Collaboration
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced that Lake Ridge Bank has deployed the 8x8 XCaaS™
(eXperience Communications as a Service™) integrated cloud contact
center and unified communications platform, to enhance customer
engagement across the organization and improve employee
experiences.
Located in South-Central Wisconsin, Lake Ridge Bank’s employees
span 21 branch locations and work closely with customers to
understand their needs and provide tailored financial solutions.
Employing over 385 employees, Lake Ridge Bank needed an integrated
contact center and unified communications platform across mobile,
desktop, and web that was scalable and provided easy to manage and
use functionality. Most importantly, Lake Ridge Bank required a
communications solution that would enable every employee within the
organization, whether they were in the contact center or not, to
interact with and provide services to customers, especially for
complex customer inquiries requiring input from highly specialized
knowledgeable banking advisors.
With expert advice from IT consultant ACP CreativIT, Lake Ridge
Bank chose 8x8 to help modernize their communications
infrastructure to provide superior customer service and meet their
customer experience targets, while also enhancing operational
efficiency. 8x8 XCaaS enables all bank employees immediate access
to the resources they need, regardless of where they are located or
which department they work in, resulting in enhanced collaboration
across the company and exceptional customer service. As an
integrated platform, 8x8 XCaaS has allowed Lake Ridge Bank to
reduce costs by removing the need for multiple, disparate
systems.
“Our customers come to us hoping to turn their financial dreams
into reality and they expect the highest levels of service,
regardless of whether the inquiry is simple or complex, and we are
determined to provide them with the best possible support,
expertise, and experience we possibly can,” said Wade Carlson,
Information Security and User Experience at Lake Ridge Bank. “With
8x8, we have a reliable, easy to manage platform that allows our
managers and employees to focus on their customers, rather than
technical errors or hardware malfunctions. It provides us with the
same peace of mind and trust we work so hard to give our
customers.”
“We understand how important it is for financial services
organizations to provide their customers with resources and
services they need, while also providing an excellent customer
experience,” said Hunter Middleton, Chief Product Officer at 8x8,
Inc. “We are proud to provide Lake Ridge Bank with the cloud
contact center and unified communications solution they need to
ensure that not only are their employees taken care of, but they
are also able to provide their customers with the service that
customer obsessed organizations, like Lake Ridge Bank, are known
for.”
8x8 XCaaS, which includes integrated cloud contact center,
business phone, team chat, video meetings, and SMS capabilities, is
a resilient, secure, and compliant cloud platform that offers the
highest levels of reliability with a financially backed,
platform-wide 99.999 percent uptime SLA across an integrated cloud
UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230914738123/en/
Media: PR@8x8.com
Investor Relations: Investor.relations@8x8.com
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