IHOP® Recognizes Susan Mendenhall as Franchisee of the Year at Annual Global Franchisee Conference
17 Outubro 2023 - 9:00AM
Business Wire
IHOP® has named Susan Mendenhall as the 2022 Franchisee of the
Year, awarded to her at the brand’s 2023 Global Franchisee
Conference. As a valuable member of the IHOP family for over 20
years, this is Mendenhall’s second time receiving this honor, the
first in 2018 and the first female franchisee to receive the honor
twice. Mendenhall is a proud franchisee of two IHOP restaurants
located in Tri-Cities, WA.
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IHOP® has named Susan Mendenhall as the
2022 Franchisee of the Year (Photo: Business Wire)
As the leader in breakfast, IHOP and its franchisees are
committed to going above and beyond in serving joy to all guests’
dining experiences. Each year, IHOP recognizes one of its
franchisees for all-around leadership excellence, and who embodies
the mission of serving joy to their guests and team members by
executing great restaurant operations. Mendenhall’s proactive
commitment to serving her guests and larger community is a true
example of exemplary leadership, as she is involved in local
business associations, schools and clubs throughout the Tri-Cities
area.
“IHOP’s 100% franchised system of hard-working and dedicated
franchisees is just as crucial for our business as it is critical
in helping shape the inviting IHOP experience,” said Jay Johns,
President, IHOP. “We are proud to celebrate and honor Susan
Mendenhall, who continues to pave the way for other franchisees
through her leadership, warmth and impressive entrepreneurial
spirit. Susan truly embodies our mission of serving more joy every
day through active community involvement, ultimately establishing
her IHOP restaurants as favorite local dining establishments.”
Mendenhall has been a mentor and trained many Team Members over
the years, watching their journeys progress from server to General
Manager – including her own family members – making their Pasco, WA
and Kennewick, WA restaurants a true family affair. Not only does
Mendenhall’s people-first approach set the tone for what guests can
expect when they visit her IHOP restaurant, but she also yielded
impressive double-digit positive traffic and comp sales in 2022.
Mendenhall also serves on IHOP’s Franchisee Leadership and Menu
committees, serving as a voice for the broader franchisee community
to advise on the brand’s strategy and menu direction.
“The joy that comes across our guests’ faces is what makes my
day,” said Mendenhall. “I believe that treating guests and Team
Members as if they are a part of our family is what sets IHOP apart
and keeps people coming back every day.”
ABOUT INTERNATIONAL HOUSE OF PANCAKES, LLC
For more than 65 years, IHOP has been a leader, innovator and
expert in all things breakfast, lunch and dinner. The chain offers
65 different signature, fresh, made-to-order breakfast options, a
wide selection of popular lunch and dinner items, including
Ultimate Steakburgers, Hand-Crafted Melts, Burritos & Bowls and
more. IHOP restaurants offer guests an affordable, everyday dining
experience with warm and friendly service. As of June 30, 2023,
there are 1,790 IHOP restaurants around the world, including
restaurants in all 50 states, two U.S. territories and 13 countries
outside the United States. IHOP restaurants are franchised by
affiliates of Pasadena, Calif.-based Dine Brands Global, Inc.
(NYSE: DIN).
BR-IHOP
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version on businesswire.com: https://www.businesswire.com/news/home/20231017415200/en/
Emily Glickman IHOP Communications Media@IHOP.com
Abby Hoffman DeVries Global on behalf of IHOP
Ahoffman@devriesglobal.com
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